Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything ou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get... See more
Company replied
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over... See more
Company replied
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely... See more
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Company details
Written by the company
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contact info
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, United Kingdom
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4.9
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Love Acre Pharmacy
Love Acre Pharmacy, always there to support and help; without Natalie being on the ball i may have completely missed an order that DPD lost! Thank you again Nat
30 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We're delighted to hear that Natalie was able to help and catch the missing order before it became a bigger issue. We'll be sure to pass on your feedback to her - she'll really appreciate it! Thank you for choosing Acre Pharmacy, and we're always here if you need us.
Brilliant pharmacy always on hand to…
Brilliant pharmacy always on hand to answer any questions Nat is particularly responsive and so helpful. 100% recommend
30 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your wonderful review and recommendation! We're so pleased to hear you've had such a positive experience with our team. Natalie will be delighted to know her responsiveness and support made a difference. We really appreciate your kind words and look forward to continuing to help whenever you need us.
Reply from ACRE Pharmacy
Thank you for your kind review! We're so pleased to hear that Natalie was able to support you during your transition. We'll be sure to pass on your lovely feedback to her. Thank you for choosing Acre Pharmacy - we're always here to help whenever you need us.
Customer service was excellent
Customer service was excellent . My query was dealt with politely, promptly and professionally. Call back made to confirm outcome . So very happy . Thank you ACRE
20 July 2026
Reply from ACRE Pharmacy
Thank you so much for your wonderful feedback! We're delighted to hear that your query was handled politely, promptly, and professionally, and that our follow-up gave you peace of mind. Providing excellent customer service is something we take great pride in, so it's lovely to know we met your expectations. Thank you for choosing Acre Pharmacy - we're always here to help.
Easy to navigate the website and place…
Easy to navigate the website and place order, quick delivery
20 July 2026
Reply from ACRE Pharmacy
Thank you for your kind feedback! We're so pleased to hear that you found our website easy to navigate and that placing your order was straightforward. It's great to know your delivery arrived quickly too. We really appreciate your support and look forward to serving you again soon!
Such a fantastic pharmacy
Such a fantastic pharmacy, always so helpful and quick to respond to any queries. Natalie is always amazing and Gabriella so so helpful ⭐️⭐️⭐️⭐️⭐️
23 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your wonderful review! We're delighted to hear you've had such a positive experience with our team. Natalie and Gabriella will be thrilled to know their helpfulness and dedication made such a great impression. We truly appreciate your kind words and your continued support, and we look forward to helping you again in the future!
The best service!
The best service!! Website is quick and efficient. Easy to navigate. Great customer service. Great prices. I really like Acre and would highly recommend. Thank you!
16 July 2026
Reply from ACRE Pharmacy
Thank you so much for your fantastic review! We're delighted to hear that you found our website quick, efficient, and easy to navigate, and that you had a great experience with our customer service. It's wonderful to know you feel we've offered good value too. Your recommendation means a great deal to us, and we truly appreciate your support. Thank you for choosing Acre - we look forward to helping you again soon!
Always 5* customer service
Always 5* customer service, I moved 100% of my clinic orders to acre last year, the best customer service, delivery and legitimate, high quality products only. Nothing is too much trouble and all staff are amazing, I deal with Nat and Beth regularly who are amazing. Thanks acre!
22 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your incredible review and for trusting Acre with all of your clinic orders. It means so much to us to have your continued support. We're delighted to hear that you've consistently experienced 5-star customer service, reliable delivery, and high-quality products. Natalie and Beth will be especially pleased to hear your kind words - they'll be thrilled to know they've made such a positive impact. Thank you again for your recommendation and loyalty. We look forward to continuing to support you and your clinic!
Wonderful customer service team that go…
Wonderful customer service team that go above and beyond! Nat has been a saviour whilst i learn to navigate their system, so an extra thank you and shout out!
21 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your lovely review! We're delighted to hear that you've had such a positive experience with our customer service team. We're especially pleased that Natalie has been able to support you while you get familiar with our system - she'll be so happy to receive your kind shout-out! We really appreciate your feedback and look forward to continuing to support you whenever you need us.
Very efficient service
8 July 2026
Reply from ACRE Pharmacy
Thank you for your feedback! We're delighted to hear that you found our service efficient. We really appreciate your support and look forward to continuing to provide you with a reliable and speedy service in the future.
Easy to use pharmacy
Easy to use pharmacy. Deliveries always on time and reps are helpful
16 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you for your lovely feedback! We're so pleased to hear that you find our pharmacy easy to use and that your deliveries are consistently arriving on time. It's great to know our team has been helpful and supportive too. We really appreciate your kind words and look forward to continuing to provide you with a reliable service.
Great service always very helpful
Great service always very helpful. Been using Acre for a good couple of years now. Our first choice of pharmacy.
15 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your wonderful feedback and for your continued support over the past couple of years. We're delighted to hear that Acre is your first choice of pharmacy and that you've consistently received helpful, reliable service from our team. Your loyalty means a great deal to us, and we look forward to continuing to support you for many more years to come!
⭐⭐⭐⭐⭐ Excellent Customer Service
I had an issue with the return and collection of a high-value item, which required several collection attempts before it was successfully resolved. Throughout the process, Kara Seymour was extremely professional, responsive, and supportive. She remained patient, kept me informed, arranged alternative collections promptly, and worked hard to resolve the issues with the courier.
Despite the challenges, Kara stayed positive, took ownership of the situation, and ensured everything was followed through until the collection was completed successfully. Her persistence, excellent communication, and commitment to customer service were greatly appreciated.
A real credit to Acre Pharmacy's customer service team. Thank you, Kara, for all your help.
2 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for taking the time to share such a detailed and thoughtful review. We're sorry that the return and collection process was more complicated than expected, but we're delighted to hear that Kara was able to support you throughout and help bring everything to a successful resolution.
Kara will be so pleased to receive your kind words. Her professionalism, patience, and commitment to providing excellent customer service are exactly the qualities we value in our team. We truly appreciate your understanding and recognition of her efforts.
Thank you again for your feedback and for choosing Acre Pharmacy. We're grateful for your support and will continue working hard to provide the high level of service our customers deserve.
Amazing! …
I have used lots of pharmacy previously and Acre by far has been the best! Safe, great communication and fast delivery! I have to give a shout out to the amazing Amy though as she is always on hand to help! Give the best deals and is just an all round gorgeous person. Thank you so much!
14 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your wonderful review and kind words.
We're thrilled to hear that Acre Pharmacy has been your best experience and that our safe service, clear communication and fast delivery have made such a positive difference. Providing a reliable and supportive service is something we take great pride in.
A special thank you for your lovely comments about Amy. We're delighted to hear how helpful and supportive she has been, and we'll be sure to pass on your kind words to her. She'll be so pleased to know that her dedication and commitment have been appreciated.
Thank you again for choosing Acre Pharmacy and for your continued support. We look forward to continuing to provide you with the high level of service you deserve.
The best aesthetics pharmacy
Having used all the major pharmacies, this is by far the best one. My local rep Amber could not do enough to help and the team on the phones are always super friendly and helpful too.
14 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your fantastic review and kind recommendation.
We're delighted to hear that your experience with Acre Pharmacy has stood out, especially after using other major pharmacies. Providing a high level of personal support and excellent customer service is extremely important to us, so it's wonderful to know that Amber and our wider team have made such a positive impression.
We'll be sure to pass on your kind words to Amber and the team—they'll be thrilled to hear your feedback. Thank you for choosing Acre Pharmacy and for placing your trust in us. We look forward to continuing to support you.
Nat was so helpful
Nat was so helpful, I was asking lots of questions! She didn’t know the answer to one and immediately went and found out from someone who did. I appreciate that she went and found out, she didn’t just guess. Really great service!
13 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your wonderful review.
We're delighted to hear that Nat was able to assist you and provide the level of service you deserve. We believe that giving accurate information is just as important as responding promptly, so we're especially pleased to hear that Nat took the time to find the correct answer rather than make assumptions.
We'll be sure to share your kind feedback with Nat—it will mean a great deal to her. Thank you for choosing Acre Pharmacy, and we look forward to supporting you again in the future.
Reply from ACRE Pharmacy
Thank you for your kind review!
We're delighted to hear that you were pleased with both our customer service and fast delivery. Providing a reliable, efficient service and excellent support is at the heart of what we do, so it's great to know we've met your expectations.
Thank you for choosing Acre Pharmacy. We truly appreciate your support and look forward to serving you again soon.
Highly recommend
I can’t recommend this pharmacy and their team highly enough. After 25 years in the industry I am now experiencing a highly caring staff members/ delivery is amazing fast and product range is fabulous.
The best aesthetic pharmacy in uk .
Thank you Acre team x
10 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your incredible review and recommendation.
Receiving such positive feedback from someone with 25 years of experience in the industry is especially meaningful to us. We're delighted to hear that you've had such a positive experience with our caring team, fast and reliable delivery service, and extensive product range.
Your kind words are a wonderful recognition of the commitment our team puts into supporting our customers every day. Thank you for placing your trust in Acre Pharmacy—we truly appreciate your support and look forward to continuing to provide you with the highest level of service.
Nat was extremely helpful after my…
Nat was extremely helpful after my package was not delivered. She organised for it to be sent to my other clinic and I have just received it. Thank you. Wonderful customer service
6 July 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your kind review.
We're delighted to hear that Nat was able to resolve the delivery issue quickly and ensure your package reached your other clinic. Providing responsive, reliable support is a top priority for us, and we're so pleased that Nat's efforts made a positive difference to your experience.
We'll be sure to pass on your lovely feedback to Nat. Thank you again for choosing Acre Pharmacy—we truly appreciate your support and look forward to assisting you again in the future.
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