Acowebs Reviews 128

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, friendliness, and expertise in resolving issues quickly. Many people appreciate the quality and functionality of the products, finding them powerful, well-designed, and effective for their needs. The prompt response times from the support team are frequently mentioned, with many users noting that their inquiries were addressed efficiently and effectively, often with custom solutions. However, some customers also noted that they experienced delays in receiving support or encountered issues that took longer to resolve. A few people mentioned that they waited for weeks for a response, while others experienced problems with database bloat or plugin conflicts.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the support... See more

Product

Clients share positive opinions on product quality and functionality. Many customers are very pleased with... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the support team for... See more

Website

Users describe positive interactions with website. Many reviewers praise the ease of use and flexibility of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a plugin for a client and needed some customization (some code snippet) for a special use case... Got 2 snippets immediately which solved my "problems" right away. Will definitely recommend... See more

Company replied

Rated 5 out of 5 stars

I’ve tried two plugins from Acowebs, Addon plugin and Deposits & partial payments, and I’m really impressed. Both have been solid and offering features exactly what I needed. The best part? Whenever... See more

Company replied

Rated 5 out of 5 stars

I have loved the freemium version of the product. When I had a project that could benefit from the pro version, I had an issue arise during setup. Staff quickly helped me resolve the issue, which wa... See more

Rated 5 out of 5 stars

Product Addons has completely changed the way I sell products online. It’s intuitive, flexible, and works flawlessly with my store setup. I was able to create custom options in minutes – no coding nee... See more

Company replied


Company details

Written by the company

An award-winning team of WordPress & Shopify developers


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Great service! Had a problem but they fixed it very fast. Excellent service and great plugin!

23 September 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Dear Tom,

Thank you for your feedback. We’re glad we could fix the issue quickly and that you’re happy with the plugin and our service.

-Team Acowebs

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support and very attentive staff! My issue was resolved quickly. Keep up the fantastic work, and thank you!

16 September 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hi Ray,

Thank you for your feedback. We’re happy your issue was resolved quickly and appreciate your kind words.

-Team Acowebs

Rated 5 out of 5 stars

Thank you so much

Bought a plugin for a client and needed some customization (some code snippet) for a special use case...
Got 2 snippets immediately which solved my "problems" right away.
Will definitely recommend these guys, their plugins, their customer service... TOP NOTCH!!! Thank you so much

11 September 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Manuel,

Thank you for your feedback. We’re glad the code snippets helped and that you had a positive experience with our plugins and support. We appreciate your recommendation!

-Team Acowebs

Rated 5 out of 5 stars

Great Plugins!

Great Company. Great Plugin (Product Addons).
If something doesn't work as expected, the support will find a way to make it work.

10 September 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Peter,

Thank you for your feedback. We’re glad you’re happy with the Product Addons plugin and that our support could help when needed.

-Team Acowebs

Rated 5 out of 5 stars

The support has been amazing!

The support has been amazing!! in minutes they were able to login into the backend and sort complicated formulas to achieve a very complicated pricing structure!

8 September 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Stef,

Thank you for your feedback. We’re glad our support team could assist quickly and help you set up your complex pricing structure.

-Team Acowebs

Rated 5 out of 5 stars

Excellent Solutions & Support

Excellent, well thought out solutions backed by truly helpful and responsive support.

4 September 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Peter,

Thank you for your feedback! We’re glad you found our solutions helpful and our support responsive. We truly appreciate your kind words!

-Team Acowebs

Rated 5 out of 5 stars

I love the APP

I love the APP! - Woocommerce Custom Product Addons — Single Site - Lifetime Updates

It's so user friendly and easy to use. I love that it keeps me

4 September 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Maggie,

Thank you for your review! We’re happy to hear you’re enjoying the plugin and finding it easy to use.

-Team Acowebs

Rated 5 out of 5 stars

Product Fix on Website

Was having an issue with a product on my website. Granted them access and they quickly found the issue and emailed me instructions on how to fix the issue. Professional, fast and extremely helpful, no time wasted. Would definitely recommend!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great company with great customer service.

I’m using their Product Options Shopify app. The forms are very customizable. The options and use cases are really broad. It’s a little daunting to use because it’s so powerful and there’s so much that can be done. The customer service is really good though. They helped me resolve many problems and implement many unorthodox requirements for my website. The price for the vast customization is so good compared to other similar apps. I’d highly recommend this app and company if you need really customizable options.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Actual people who actually help

After running into some issues migrating our customizations made for the Woocommerce Custom Product Addons to the new version (which warned us *before* updating that this had fundamentally changed), I contacted the support over live-chat, and had an initial answer within minutes, and even a link to some extra (internal) documentation. This did not completely solve my issue, but the next morning I had a developer response complete with code sample. A (rare) great experience with actual people who try to help you!

20 August 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Thank you so much for sharing your experience. We are glad to know our team could assist you and provide the needed guidance. Your feedback means a lot and motivates us to keep improving both our products and support.

-Team Acowebs

Rated 5 out of 5 stars

Their product add-on plugin works…

Their product add-on plugin works really well with a lot of feature. Their customers support also very helpful with real person answering all the questions. I truly like it

20 August 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Chan,

Thank you for your kind words. We are happy to hear that you find our Product Add-ons plugin useful and that our support team could assist you well. Your appreciation encourages us to keep delivering the best.

-Team Acowebs

Rated 5 out of 5 stars

Issue resolved in a few hours.

We have a shopify site hawaiiansouthshore.com and the Acowebs Labeler product labels had an issue. We emailed them they replied a few hours later and took care of the issue. What more can you ask for. I wish they have more shopify apps. looks like a lot of apps for woo cart.

13 August 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello David,

Thank you for sharing your experience. We are pleased to hear that our team was able to quickly resolve the issue with the Labeler on your Shopify site. Your feedback means a lot and we will definitely consider expanding our range of Shopify apps in the future.

-Team Acowebs

Rated 5 out of 5 stars

A very useful plugin

The plugin is useful and adapted to our needs. We needed help to set some settings and the support team was always there to help. We are very satisfied!

4 August 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Miriam,

Thank you for your feedback. We are happy the plugin works well for you and that our support team could help when needed. Your satisfaction means a lot to us.

-Team Acowebs

Rated 5 out of 5 stars

Best plugins ever!!!

I’m using three different plugins from Acowebs – and I’m absolutely thrilled.
No conflicts with other plugins or my theme, intuitive settings, and a beautifully simple user interface make every single one of them a pleasure to work with.

The real showstopper is the Add-Ons plugin. I’ve tried every other add-ons plugin out there – one even calls itself “ultimate” – but nothing comes close to Acowebs. Even the style settings are a dream: one click and you get beautifully designed layouts with an outstanding user experience for my customers. It’s so incredibly powerful and brilliantly designed that it outshines anything else on the market – by a mile.

And the cherry on top? Their support. Lightning-fast, genuinely focused on finding the right solution for the customer, and always there when you need them. They’ve helped me through every configuration challenge with patience and expertise. This level of service is rare – and I’m beyond grateful for it.

8 August 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Kerstin,

Thank you for your feedback. We’re happy our plugins work well for you and are easy to use. It’s great that the Add-Ons plugin helps your customers and that our support team could assist you quickly. Your kind words mean a lot to us.

-Team Acowebs

Rated 5 out of 5 stars

Great customer service

Great customer service and help with a small issue - very, very patient and concise with their explanations.

1 August 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello,

Thank you for your kind words. We are happy to hear that our team could assist you . Your feedback motivates us to continue providing the best support possible.

-Team Acowebs

Rated 5 out of 5 stars

Best plugin developers I've worked with.

I am a part time wordpress website creator for local businesses and I also run a woocommerce based printing business of my own. Printing business websites are notoriously difficult to create due to all the different types of pricing structures for different items.

I purchased Acoweb's Dynamic Pricing, PDF invoices, and Custom product addons.

Let me say that these are the BEST plugins I've seen. I have tried ALL of the product addon plugins available on code canyon and none of them can hold a candle with Acowebs.

The icing on the cake is the awesome support given by the Acoweb devs. It does take about a day due to the time zone difference, but that's to be expected.

Great plugins and great service!

5 August 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Yong,

Thank you so much for the wonderful feedback. Your encouragement inspires us to keep delivering quality plugins and service.

-Team Acowebs

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