Acoustimac Reviews 980

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I wanted a set of 4 acoustic panels (bass traps) with a photo art face that was not a standard offer on their website. So I called in to sales support. The person on the phone, Rico, was professional,... See more

Rated 5 out of 5 stars

Very pleased with the 3 panels I ordered. Quality products, great to look at and very responsive customer service. Highly recommended.

Rated 4 out of 5 stars

I was worried how my photos taken with an iPhone would show up on 6 x 4 foot pieces of cloth material. I am pleased to say the photography looked amazingly crisp on the material. My only suggestion is... See more

Rated 5 out of 5 stars

Our meeting room is a hard surface 18 foot cube. They suggested 22 panels. After putting up 15 it was good visually and sound wise. Amazing how much echo and sound these absorb. That left a few panels... See more

Company details

  1. Manufacturer
  2. Business to Business Service

Information provided by various external sources

Acoustic Panels and Bass Traps at Acoustimac.com. Call 888-827-1266 or Shop online. Speak with an Acoustic Expert today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

980 reviews

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Rated 1 out of 5 stars

I have not received product.

11 March 2020
Unprompted review
Acoustimac logo

Reply from Acoustimac

Hi Kevin,

This package is in transit and has an ETA of 3/13. There must have been a delay in transit, I will contact FedEx and confirm the details for you. Please contact me if you have any additional questions or concerns. We appreciate your business. -Eric Harris 888-827-1266x100

Rated 1 out of 5 stars

Custumer service sucks.

11 March 2020
Unprompted review
Acoustimac logo

Reply from Acoustimac

Hello Ricardo,

I am not sure if you received our response and follow up emails regarding your damaged shipment. I understand that damages in transit can be frustrating but we pride ourselves in offering top notch customer service. Per our reply to your email, we are happy to send a replacement tube of green glue right away and handle the claims process with FedEx. Please contact me via call or email when you have a free moment and we can discus any questions or concerns you have regarding your recent order. I appreciate your time and look forward to hearing from you. -Eric Harris 888-827-1266 x100

Rated 2 out of 5 stars

Delay in missing clips for 1 1/2 weeks

After my panels arrived I called immediately and said I was missing two corner clips. Rico said he'd send them out but I wasn't confident he knew what I wanted. So I called back later to double check and he assured me it was all fine, they were sending 2 corner clips for 2 bass traps. He sent it through the mail so it took another week for the corner clips to arrive which postponed my build. When the clips arrived, they were still missing one. So I called Rico again, and all he did was laugh and said he'd send another one out. Over the weekend I got no tracking number and called again Monday morning only to be told 3 different times that Rico was either at lunch, or a meeting, he never returned my call. Finally I got a hold of James who understood the situation and had them overnighted ASAP, which should've been done the first time.

4 March 2020
Unprompted review
Rated 5 out of 5 stars

GREAT QUALITY

This is my 3rd order from Acoustic MAC! I’m a professional mix engineer for 16 years and these guys deliver quality products. Whenever someone ask me about soundproofing I always recommend Acoustic MAC.

4 March 2020
Unprompted review
Rated 4 out of 5 stars

Great result but with small frustrations.

23 panels are up in the dance studio and are making a huge difference for the better! I would suggest that they could be making it more clear that the fabric will need to be attached, and about directions for how to do that. And also there were no directions with shipment about where to put the hardware on a 2' x 4' panel. I had to call to find out. I did not receive the correct hardware for the ceiling application I had ordered at first- and when they did send it it was without screws. The original shipment had 1/2 enough screws for what I needed. I had easy access at home for the extra that I needed- so I didn't want to deal with calling them on that and waiting for them to ship more. The company has some details not being attended to, but I love the end product.

3 March 2020
Unprompted review

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