Acorn Estate Agents Reviews 

Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.

I rarely provide feedback on social media, however, my recent experience dealing with Lilia Ghenim- Senior Lettings Manager, The Acorn Group covering Brockley/ Catford & Lewisham, I felt I had too.

My property is located quite a distance from my home, so I've had to work very closely with Lilia throughout the Lettings process of finding me suitable tenants for my property.

Lilia has a wonderful attitude, she was friendly but very professional. I found Lilia very approachable, she conveyed information to me in a clear, concise and efficient way. Lilia did whatever she could to support me and arranged some tasks which she took personal responsibility for which meant I could avoid the long drive to the property.

When Lilia agreed to do something, she never let me down and always delivered on time.

Lilia is definitely an asset to The Acorn Group. Lilia knows what is and how to deliver a great customer experience.

Keep it up Lilia and keep on smiling! It takes a person like Lilia to positively improve the reputation people may have of Letting Agents.

I had the pleasure of working with Acorn Northumberland Heath to purchase my first home in Erith and would like to thank the Team for making this such a pleasant experience. Shoutout to Amelia Giles and Layton Thomas for their hard work - you guys are amazing. Attentive, professional and excellent service received throughout the process.

Acorn Strood

2nd time for myself using Acorn & I have never been disappointed with the service received. The staff are always lovely & helpful & make a stressful process easier. I would thoroughly recommend them.
I wouldn't use any other agent having seen how other agents operate compared to Acorn. Dan was amazing, Alesha was so helpful, Remmi & Jonathon.
They are a lovely team.

From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.

A very limited service.

Rainham Acorn - I was purchasing a property they had up for sale. Mark and Abbie have been absolute godsends, my solicitor lacked a little with communication but they were so informative & supported me and their seller massively. Spoke almost daily, some times more keeping me updated. Very happy first time buyer. Thanks Mark and Abbie, I owe you!

Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.

Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!

If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.

I would like to thank Kelly and her team at Acorn estate agents for all their hard work. My mother-in-law’s retirement flat had proved to hard to sell due to the age restrictions on retirement flats, and the fact that there are so many choices of retirement flats on the market in our area. She certainly had her work cut out for her!
Kelly always stayed in touch and kept us up to date on all the viewings they had of the flat and the feedback they received back. If Kelly wasn’t available when I called the office, someone always tried to deal with my query, or if they couldn’t help got Kelly to call back when she was available.
She would certainly be the first person I went if I needed to sell my property.

I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.

We used Acorn Gravesend to sell our property.
William Cornwell (Will) was both personable and professional in all our dealings with him - to the extent that, if needed, he contacted us even on his days off.
We had valuations from 5 agents but Will/Acorn really stood out and we are delighted we chose them.
Our neighbours saw how quickly our house sold and have now also sold their house with the Acorn Gravesend team - can't get a better recommendation than that.

We are clients of Acorn Dulwich. James Keen is our highly experienced property representative for sales and lettings. We have been using Acorn Dulwich since 2010. Well worth having a conversation with Acorn Dulwich if you are buying, renting or letting.

Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.

Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!

We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.

We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.

Hello,
We bought a property though Acorn. Thanks for all the help. Everything was quick and on time. Great communication, amazing service.

Regards
Aleksandar Dimov

We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key.

Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all.

I called again, spoke to a senior lettings negotiator who advised they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data.

It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with ther gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.