Acorn Industrial Services LtdReviews 

212
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting its speed and efficiency, with many receiving their orders the next day. People appreciate the good prices and the overall positive service experience, finding the ordering process easy and the company reliable. However, some customers also noted issues with product delivery, experiencing significant delays and a lack of updates on their shipments. A few other people also felt that communication was poor, and in some cases, received incorrect items or products that failed quickly.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, often highlighting fast shipping and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting good collaboration and... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers receiving good goods as described,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of ordering and efficient... See more

Price

Reviewers mention positive feedback about price, often highlighting great prices and good value. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a replacement belt for my YORK FITNESS TREADMILL but had NO IDEA regarding the type & size. The person who helped me, through wotsapp, was BRILLIANT!! Step by step clear instructions, I took... See more

Company replied

Rated 5 out of 5 stars

I was looking for SKF bearings for my Porsche 911. Porsche selling it for £120, bought the same bearing with exact part number "made in Germany" for £36 each, so a saving of £170. Couldn't be more hap... See more

Company replied

Rated 5 out of 5 stars

Amazing experience , the packaging was right the order of the materials was right, I was shocked of how fast they shipped it, five stars.

Company replied

Rated 5 out of 5 stars

Great and super quick delivery as the product I bought I needed it urgently

Company replied


Company details

  1. Bearing Supplier
  2. Business to Business Service
  3. Equipment Exporter
  4. Industrial Equipment Supplier
  5. Industrial Framework Supplier
  6. Manufacturer

Written by the company

Fast, reliable service & supply. ACORN® provides high-quality personal service and a fast supply of industrial products to industry. The UK's largest stockist of Bearings & housings, Belts & pulleys, Chains & sprockets, Couplings & drives, Linear & automation, Maintenance equipment & lubrication, Seals & Pneumatics. Order online, via email, phone or in person, ACORN’s dedicated and knowledgeable team are here to help. It’s quick and easy, with same-day dispatch on a vast range of engineering components. With over seven million items in stock and computerised links to manufacturer stocks across the globe, you will receive your goods in the fastest possible time. Our free same-day delivery service is available within our large delivery zones or you can depend on our reliable next day service. Services & solutions include: Linear rail cutting & assembly Equipment hire Maintenance contracts Consignment stocks Site audits Total cost of ownership solutions You can expect the highest level of service from our highly trained customer service teams throughout our Regional Distribution Centre network. Authorised distributors for many industry-leading manufacturers Full product traceability guarantees genuine components and a high quality supply chain. Manufacturer warranty provides peace of mind. ISO certified and accredited to industry organisations.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(212)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately I have a really bad…

Unfortunately I have a really bad experience with this supplier
I ordered the bearings on May 23, 2026 with a delivery time of 7-10 days from the supplier + 2 days for delivery to my address.
To date, I have contacted several times via email and WhatsApp, but I still do not have an exact delivery date.
They apologize to me that the bearings will be delivered and that they are still waiting for them from the supplier.
Since I need bearings to repair a machine for my client, this is also a bigger problem.

16 June 2026
Unprompted review
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Franc,

Thank you for your order and review. I apologise for the failings on the communication side and the lead time being longer than stated.

We appreciate the honest review and will do our best to make sure this does not happen again

Apologies
Acorn

Rated 1 out of 5 stars

Very poor communication

Very poor communication, sent wrong item, very painful to send back, no updates

27 April 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Rob,

We're sorry to hear about the issues with the order, communication, and the returns process. Please call or email us immediately, and we will solve this

Thanks
Acorn

Rated 5 out of 5 stars

Great Supplier

Good prices, extensive inventory and outstanding customer service. I totally recommend buying from this supplier!

22 May 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Alejandro,

Thank you for your continuous business with us! You know where we are if you ever need help

Thanks again,
Acorn

Rated 5 out of 5 stars

Belt order for treadmill

Needed a replacement belt for my YORK FITNESS TREADMILL but had NO IDEA regarding the type & size. The person who helped me, through wotsapp, was BRILLIANT!!
Step by step clear instructions, I took picture of my treadmill & they patiently helped me choose the right size & type. Ive installed it & my treadmill is running smoothly. THANK YOU SO MUCH.

26 March 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Jas,

Thanks again for your order and 5* review! We appreciate the feedback

Thanks
Acorn

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, thank you

19 May 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Bert,

Thank you for your order and 5* review! If you need anything else in the future, don't hesitate to contact us or check out the website again

Thank you
Acorn

Rated 5 out of 5 stars

great service

great service! great prices fast shipping

15 May 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi!

Thank you for your order and 5* review! If you need anything in the future, be sure to get in touch with us

Thanks again
Acorn

Rated 5 out of 5 stars

Phenomenal service

Phenomenal service. Chris from the couplings team helped greatly in the order of a Trantorque coupler which will be used in our small wind turbine for a student design competition. Thank you!!

12 May 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Robert,

Thank you for your order and 5* review! Feel free to contact us if you need more products or help in the future

Thanks
Acorn

Rated 5 out of 5 stars
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Rita, Thank you for your order and 5* review! If you need anything else, be sure to contact us or check out the website again

Thank you
Acorn

Rated 5 out of 5 stars

Great response great service

Response time very short, good service.

4 May 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Mark,

Thank you for your order and the 5* review. We appreciate the kind words. If you need anything else, be sure to let us know

Thanks
Acorn

Rated 5 out of 5 stars

John was really helpful

John was really helpful, the delivery is really fast

20 April 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi,

Thank you for your order and review! If you need anything else, be sure to let us know. I will provide feedback to John now

Thanks
Acorn

Rated 5 out of 5 stars

Shamas is a great customer service rep

Shamas is a great customer service rep! He is always willing to help make the sale!

17 April 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Dawn,

Thank you for your order and 5* review! We're grateful for your continuous business and relationship with us

Thanks again
Acorn

Rated 5 out of 5 stars

Excellent service and quality products

Acorn provides excellent service and high-quality products.

4 April 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Jon,

Thank you for your order and 5* review! We appreciate the feedback. Let us know if you need anything else

Thanks
Acorn

Rated 1 out of 5 stars

Worst Service

We have booked a shipment on March 10,2026 against Advance Order No. Advance Order No. ADV-B8A2D868. Neither shipment has come nor any updates are available on your website regarding the shipment. Though we have emailed your Executives several times to get an update on the shipment, no response has been received from your end.

16 March 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi,

Thank you for your order and review. Unfortunately, the member of staff you were trying to contact was off and unable to access their emails. We apologise for the inconvenience caused, and if you still need help, please contact us as soon as possible.

Thank you
Acorn

Rated 5 out of 5 stars

Always have what we want

Always have what we want, great service and good pricing. Nothing is too much trouble

12 March 2026
Unprompted review
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Dale,

Thanks for your review! We're always available with advice and support if you need us

Cheers
Acorn

Rated 5 out of 5 stars

A very easy experience

A very easy experience

25 January 2026
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi James, thank you for your order and 5* review! If you need anything else, be sure to check us out again

Thanks
Acorn

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