Not a review for ACI so to speak, but for one of their employees DEAN. I didn’t catch his second name but after speaking with multiple people over such a long period of time, he resolved the issue v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you get Deborah then your going to be speaking to the most loveliest, considerate, understanding person ever...!! Gives advice on Companies to touch base with to help with your situation. Absolut... See more
Company replied
Henri was very polite, patient and understanding. He handled my situation professionally. Henri further advised about other services that I can get help from. Thank you Henri for your kindness and sup... See more
Company replied
My advisor’s name at ACI is : ALIEU. I called on 20th July to discuss a letter and my account . The advisor asked me questions to understand my situation , ALIEU listened very well and summarised w... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I talked to Faisal today who was very…
I talked to Faisal today who was very understanding and took the time to listen talk to me and advise me. It was a positive experience with a great advisor who also give me extra helpful advice and how to deal with my other debts. Very grateful to talk to him as my health is poor and I’m in a bit of a bad situation so thank you for talking to me and reassuring me.
15 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Shell, thank you for sharing your experience - we’re really pleased Faisal took the time to understand your situation, support you with empathy, and offer helpful guidance during a difficult period, and we’re glad the conversation left you feeling more reassured. ~ MH
Very good thank you very much again
Very good thank you very much again
15 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Nicolae, thank you for your kind feedback - we’re glad everything went smoothly for you and appreciate you taking the time to let us know. ~ NS
Isabel was such a lovely person very…
Isabel was such a lovely person very professional giving me lots of advice if we are struggling to pay. Lovely Lady thank you.😊
15 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Marion, thank you for your kind words - it’s great to hear Isabel took the time to support you and clearly explain your options when things feel tight. We’re really pleased she helped you feel reassured and looked after 😊 ~ NS
Constantly harassed by this company
Constantly harassed by this company. Even vodafone blocks then automatically but they still leave voicemails.
I have no outstanding balance with any company, received a text on the 29th of may for a completely different name saying i owed money to argos. Let me make this clear, i fully paid argos over a year ago. I dont even have the argos card app anymore because everything was paid. Get your information right before harassing people.
15 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Lewis - thanks for your review, and for leaving a reference number.
We can see your email you sent earlier this afternoon - we have already made changes to contact details on the account - and we will respond to your email shortly.
Absolutely appalling
Absolutely appalling. I am really unhappy and frustrated by the lack of communication with this company.
22 April 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Martin - we are sorry to read your review.
We can see that you've sent a further email towards the end of last week. We have picked this up and escalated this to be considered today.
Good service from the start to the end
Good service from the start to the end
12 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Richard, thank you for your review - we are really pleased to hear everything ran smoothly for you from start to finish. It is great to know you experienced consistent support throughout. ~ NS
Was very fulfilled with info I gave and…
Was very fulfilled with info I gave and info back as im vunerable at moment and she made me feel at ease.
11 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Annette, thank you for taking the time to share this - we really appreciate it. It means a lot to hear that, while you were feeling vulnerable, our adviser helped you feel comfortable and gave clear, helpful guidance throughout. ~ MH
Gordon was very helpful and helped me…
Gordon was very helpful and helped me to resolve the issues I had. Many thanks!
12 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Irina, thank you for your kind feedback. It’s great to hear Gordon was able to step in, support you and get everything resolved smoothly. ~ NS
Wonderful customer service
I spoke with a gentleman called Rahman today who was so incredibly kind, helpful and professional. He made the experience as easy as it could have been and I am so grateful.
11 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Amal, thank you for taking the time to share your experience. It’s great to hear Rahman looked after you with care and professionalism and helped make things feel straightforward and manageable during your interaction. ~ NS
It was a pleasure today talking with…
It was a pleasure today talking with your agent he understood my situation and was very polite and we had a good conversation regarding my health issues and financial situation
11 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Kevin, thank you for taking the time to share your experience. It’s great to hear our agent took the time to understand your health and financial concerns and made the conversation comfortable and supportive for you.
~ MH
Sympathetic ear!
Being very ill the young lady was understanding of my condition!! And asset to the company!
11 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Gary, thank you for taking the time to share this - we are really pleased our colleague took the time to understand what you were going through and support you with care during such a difficult time. It means a lot to know you felt looked after. ~ MH
Hannah was excellent
Hannah was excellent. She reassured me, listened to me, explained everything clearly and was able to resolve my issue with Immediate effect.
Thank you Hannah x
11 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jan, thank you for your lovely feedback - it is great to hear that Hannah made you feel at ease, listened carefully and quickly put everything right for you. We will be sure to pass on your kind words. ~ TH
I was a bit apprehensive calling up but…
I was a bit apprehensive calling up but spoke to debra and she put me at ease right away. Great service and flexible repayments
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Danny, thank you for taking the time to share this. We’re really pleased Debra was able to reassure you from the start and help find a repayment option that worked for you—it's great to hear you felt comfortable and supported. ~ NS
 Don’t let yourself intimidate anyone who is having a death can be protected by the government
I have good communication with Zora customer service representative she answered my  which made me to give a five star they understand they will not mail any money for me. I know my right and I know legally I can open a IVA process by obviously they put my account in hold for 60 days to stop the calls and chasing until I all gonna be able to set up the AVI 
Best regards 
Costel
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Costel, thank you for your feedback. It’s great to hear Zora kept you well informed and supported you clearly, helping you feel confident about the next steps while giving you some breathing space on your account. ~ MH
What a pleasure to speak with the…
What a pleasure to speak with the lovely agent Danielle today. She help me sort out a affordable payment plan for me. Really helpful and understanding in my situation.
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Kalina, thank you for your kind words. We’re so glad Danielle took the time to understand your situation and help arrange a plan that felt manageable for you. ~ TH
A disgusting debt collecting company…
A disgusting debt collecting company who ring me every day about a non - existent debt. Every time they ring I block the number but they continue with different numbers. I am now reporting these horrible people to the FSA Updated after the shocking response. I have told this wretched company numerous times there is no debt. They said they will continue to ring me until it is paid. They ring almost every day using a different number which is immediately blocked. They haven’t the guts to speak to me it’s always an automated message. They are a disgusting company and I am going to take legal action against them for harassment as well as reporting them to the FCA
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Rob - thanks for the review. We'd really encourage you to get in touch with us regarding the contact you have been receiving. If you feel the debt does not exist, we can support you in disputing it with our client who passed the debt to us.
It is important to know that getting in touch does not mean 'liability' of the debt is assumed.
Our recommended next step is to respond to the emails you've been receiving, explaining that you believe the debt to be non-existent. We will then pass this onto our client. In this email, you can also explain that your preference is not to receive calls.
Unfortunately we cannot identify the account from your name alone which is why we'd encourage you to get in touch.
Excellent very helpful Ben was amazing
Excellent very helpful Ben was amazing
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Karen, thank you for your lovely feedback - it’s great to hear Ben made things clear and supportive for you. We’ll be sure to pass this on to him. ~ NS
Iftkhar was extremely helpful
Iftkhar was extremely helpful, patient and kind
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Emma, thank you for taking the time to share this - it’s great to know Iftkhar showed patience and care while helping you. Your kind words will mean a lot to him. ~ MH
Spoke with an employee named rahim
Spoke with an employee named rahim, very helpful and took great care to make sure I understood the process and what steps I could take. Great service.
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi James, thank you for your feedback - we’re really glad Raheem took the time to guide you through the process and make everything easy to follow. It’s great to hear you felt well looked after. ~ TH
Sent from the universe 🙏💫
From the moment I connected with the call handler she was so professional and caring put me at ease
I'm going through so much right now she gave me a safe space
We worked through a sollusion and payment plan
I'm forever grateful 🙏
Thankyou 💫
She went above and beyond
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Ruby, thank you for sharing such a heartfelt experience - we’re really pleased our colleague was able to create a calm space and help you find a manageable way forward. Your words about the support you received mean a lot to the team
~NS
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