ACIS Educational Tours Reviews 977

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, knowledge, and ability to create engaging and memorable experiences. The service provided is frequently highlighted as exceptional, with many appreciating the meticulous planning, attention to detail, and seamless execution of trips. Reviewers often note the high quality of the holidays, including well-chosen locations, comfortable hotels, and authentic dining experiences. Many people appreciate the balance of planned activities and free time, allowing for both exploration and relaxation. However, some customers also noted that certain tours felt rushed, with insufficient time at important sites. A few other people also felt that the amount of time spent on coaches was too long, and some wished for more commentary during bus journeys. There were also occasional mentions of a lack of porter service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising tour guides and managers for being... See more

Service

Users describe positive interactions with service, highlighting that everything was perfect during their... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing their trips as amazing,... See more

Location

People report positive experiences with location, often praising the centrally located hotels that save... See more

Quality

Customers had positive experiences with quality, consistently praising the hotels as wonderful, comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing first visit to France! So glad I went with ACIS, the options were amazing and the tour guide was hands down the best! Thank you, Fabien, for all your hard work and dedication to making out e... See more

Rated 5 out of 5 stars

I chaperoned a group of students on a Costa Rica trip involving half-day Spanish classes followed by planned, cultural activities such as zip-lining, surfing, and salsa dancing. It was the perfect bal... See more

Company replied

Rated 5 out of 5 stars

Just met the amazing, kind, gracious, conscientious and meticulous staff behind the scenes of all of the fantasitc trips. The Global Conference is such a wonderful way to connect to the people who car... See more

Rated 5 out of 5 stars

I’ve been home for a week and I’m still glowing from our trip to Spain. I was very pleased with the organization and advertising for each venue. We had a full house every night! I was most impresse... See more


Company details

  1. Tour Agency

Written by the company

Since 1978 ACIS, the American Council for International Studies, has been a leader in quality educational travel for middle and high school students and their teachers. We believe in the power of travel to open students' eyes and change their lives—and every detail of our educational tours is carefully crafted to help make it happen.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

977 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Food was average at dinner

Food was average at dinner. Most of entrees were pork. Your guide was great but your tour times kept changing. Other shadow I went on a lot more organized.

6 June 2026
Rated 5 out of 5 stars

Really enjoyed the tour of Cotswold…

Really enjoyed the tour of Cotswold gardens and Chelsea Flower Show. Saw amazing range of gardens and tour was packed.. Very little downtime but that was ok - I rested up when i got home! One thing I would have enjoyed more was commentary on the bus of history of the gardens we were visiting or just general information about the area and its history. Ian did some of this but would have enjoyed more.

23 May 2026
Rated 5 out of 5 stars

They are the best

They are the best. The logistics are flawless and attention to the needs of travelers is as sincere as it is immediate. They deliver on their promise that travel changes lives.

5 June 2026
Rated 5 out of 5 stars

Our experience was great because of the…

Our experience was great because of the pre-planning by ACIS. During the trip, it was our tour guide, James Higginson, who made the trip special and run smoothly - planning ahead on tours and accommodations, timely communications, problem solving, staying in control so we felt everything was under control and providing terrific in depth historical information in an engaging way.

26 May 2026
Rated 5 out of 5 stars

Great trip to Peru!

It waa a great experience with ACIS. Our guide in Peru, Saida was amazing and took care of every single detail. The itinerary was well developed and organized. The students enjoyed the lectures while riding on the bus and learnt lots oc important data about Peru and the different archeological sites.

3 June 2026
Rated 5 out of 5 stars

Lovely Ladies Trip Through France

As a retired teacher who has traveled with ACIS over 20 times, I can attest to their quality. They go above and beyond in their support and connection with teacher leaders. Their hotels are great quality and always well placed. Meals and activities are diverse and geared towards the traveling group. I have the highest trust and respect for ACIS Tour Managers who are the cream of the crop. For all these reasons, I still travel with ACIS, only now I lead adult trips! On my last custom "girls trip" we traveled from Bordeaux to Paris, with ACIS coordinating amazing meals and experiences. I wouldn't attempt the responsibility of leading a large group without the support and help of the people that make ACIS great.

26 May 2026
Rated 5 out of 5 stars

ACIS is wonderful

ACIS was easy to work with, communication was great and response time quick. Everyone from our ACIS contact, Cara, who I worked with for months getting ready for the trip, to our ACIS tour manager, Julia and our Icelandic tour guide Marta, were all amazing. I would definitely work with this company again in the future!

2 June 2026
Rated 5 out of 5 stars

Helena

Helena, Medo and Caroline deserve awards for this incredible once in a lifetime trip!!! Their MAIN concerns were our safety and security at all times during this vacation. Honestly they were on top of everything! After that…I had a blast! Every single experience was worthy of mentioning and absolutely catered to our group. ALL of the hotels were amazing and the staff very welcoming! Even down to carrying our giant suitcases we all brought. I would absolutely stay at all of these hotels again. It is obvious that your guidelines for tour guides is top tier because Helena and Caroline are professionals! I would recommend them for anyone and I would trust their experience and expertise in any situation. They made us all happy and accommodated a group of all WOMEN! I would definitely use your company again and would send any loved one of mine on a journey with y’all!

29 May 2026
Rated 5 out of 5 stars

Our tour guide Matteo was amazing

Our tour guide Matteo was amazing. He has such a great personality-- funny, calm and knowledgeable. We had some stressful things to deal with- a student who got hurt, one who was seriously ill, very hot and humid conditions, and through it all he was a great leader and very kind to everyone. I would definitely recommend him to anyone as a tour guide.

Our hotels were very good too. The one in Sorrento was awesome. We loved the rooftop lounge and the rooms were very nice. Our Rome Hotel was not as beautiful, but it was in a nice area– with shops, restaurants, and regular people, not just tourists. My one area of feedback would be to utilize this area a little more - maybe have dinner and gelato in the area. It would be less stressful than the touristy area of Rome. The Florence hotel had a great outdoor lounge area that everyone gathered at night, and was very close to the tram, which cut down on the walking distance.

The restaurants we ate in were overall pretty good. The pizza place across from Pompeii was amazing and the dinner at the Mozzarella Farm in Sorrento was a favorite too. The places in Rome and Florence weren’t as memorable, and I felt like the food was a little repetitive. We had caprese salads every night for five of the dinners. I know it’s probably hard to find affordable restaurants in Rome, which is why I think we could have done dinner near our hotel for a lot cheaper. I have mixed feelings about the two voucher nights. The kids seemed to like it, but I missed the togetherness of having dinner as a group.

We decided to take a day trip via the train to Arezzo on our last day, and we loved it! The town had such a cool laid back vibe, and it was easy to shop and eat like a local. I would highly recommend adding this as a permanent stop, and maybe even have groups stay there and just take a day trip into Florence.

The city parts of the trip were really not that great. The Colosseum was very crowded. The bus parked a mile away from the colosseum and then we had to walk there, but it seemed like public transportation would have dropped us off right at the entrance. Our tour guide at the Colosseum was very good though, and helped us navigate the crowds. It seemed like often the bus was supposed to save us walking in the heat, but instead dropped us off way far away and then we still had to walk quite a bit in the burning heat. Florence was a little less crowded, but by that time I think we were all sick of the heat and crowds. The city guide in Florence was very good though. He knew how to keep the kids entertained.

Overall, we had a great time! The only negative things were things that ACIS could not really control, like how hot it was, the crowds, and when someone got sick or injured. They responded to these things professionally and with kindness, and the majority of the travelers had an amazing, life long memorable experience.

1 June 2026
Rated 5 out of 5 stars

Sheila and Niel

Sheila, our tour coordinator, had everything arranged and the schedule was good. Our driver, Niel, was super knowledgeable.

1 June 2026
Rated 5 out of 5 stars

Thank you to the ACIS team!

James Higginson continues to be an excellent tour manager who gets along with all of our passengers—from our college-aged students to our donors in their 60’s, 70’s, and 80’s. The wealth of information he provides about culture, history, politics, art, and literature throughout every tour is amazing—and it is all extemporaneous. He never reads from notes—he knows all of this from his years of experience. I have traveled with ACIS since 1995 and have had several very good tour managers, but James is exceptional. We have worked together for over 20 years now! On the pre-trip side, my contact Heidi Pettit does an excellent job of helping me organize my itinerary, and Claire Altimira is always there in Paris to help with some of my requests for special events and activities. I love traveling with ACIS, and this year’s trip was, once again, amazing. Thank you to the ACIS team for all of their help!

24 May 2026
Rated 4 out of 5 stars

Ladies France Trip…

It was lovely to meet so many new people and to see France. It would maybe have been better if each stop was 3 days rather than 2 and the length of time spent on coaches was too long.
Difficult to please everyone but would have preferred longer in each place maybe seeing more in one area and not stretching the journey so far.

11 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look