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AceCosm Reviews 10,110

•
TrustScore 5 out of 5

4.8

Beauty Product Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 2,914 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often describing them as top-notch, superb, and authentic. Many people highlight the fast and reliable delivery service, noting that orders frequently arrive on time or even sooner than expected. The ordering process is also frequently mentioned as smooth and easy. Reviewers are particularly impressed with the excellent customer service, citing quick response times, helpfulness, and professionalism when addressing questions or issues. However, some customers also noted issues with orders being held up in customs, leading to delays in receiving items. A few other people also felt that some products arrived at room temperature, potentially affecting their effectiveness, or that an ordered item was missing from their delivery.

What people talk about most

Product

Consumers find products to be of high quality and authentic. Many reviewers praise the wide selection,... See more

Delivery service

Reviewers express satisfaction with the delivery service, consistently highlighting its speed and... See more

Order

Clients share positive opinions on order. Many customers praise the fast delivery, with some receiving orders... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I LOVE ordering from acecosm - the products are top notch and the customer service is some of the best I have encountered. Have placed several orders with them and don’t plan on going anywhere else. T... See more

Rated 5 out of 5 stars

AceCosm is somewhere i buy from quite often , they have a large selection of products . Always helpful when asking for advice and delivery is always fast .

Rated 5 out of 5 stars

Been their customer wince they started and only had one problem with the shipment through border control. Acecosm.com solved it, making sure theyre there to help you through out. The quality of their... See more

Rated 5 out of 5 stars

This company is pretty boring.It's so perfect. Your orders always arrive on time. Customer service is excellent. And the products go on sale quite often. This company is very consistent.

Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler

Written by the company

Supplier of Korean Aesthetic Medicine Products - Fillers, Botulinum Toxins, Numbing Creams, Skin Boosters, Fat Dissolvers, Lifting Threads and more. Worldwide shipping

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service, very fast every single order. Products you love and can always find what you need.

13 May 2026
Rated 5 out of 5 stars

My favorite company to order from!

I’ve ordered from AceCosm several times now and every experience has been excellent. Shipping is always super fast, everything arrives well packaged, and the customer service team is incredibly helpful and responsive whenever I have questions. Their products have consistently been high quality and exactly as described. I really appreciate how reliable and professional they are compared to other companies I’ve tried. Definitely one of my favorite places to order from and I’ll continue purchasing again in the future!

13 May 2026
Rated 5 out of 5 stars

Acecosm is such a phenomenal company!

Acecosm is such a phenomenal company!! Their Customer Service department goes out of their way to help fix any issues I’ve ever had, which has been only one issue!! Shipping is amazing as well. I live in the United States, in Virginia, and I’ve always received my package within 4 or 5 days or less. My most recent order was placed on Monday, and I received the package on Friday of the same week. Like I said, Phenomenal!!!

13 May 2026
Rated 1 out of 5 stars

Sold out before it even started !

The sale begins at 5 PM, and by 5:15 PM most items are already out of stock.
It appears that many doctors use this sale to stock up for the year,
leaving little available for non-professional customers.
What is the purpose of holding a sale under these conditions?
Even basic items like saline solution and lidocaine are unavailable.

9 May 2026
AceCosm logo

Reply from AceCosm

Dear Dany,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

We always do our best to prepare and stock inventory ahead of major promotions, but demand during these events can sometimes be much higher than expected and difficult to predict. As a result, certain popular items may sell out quickly.

We would also like to clarify that our saline solution was not sold out during the sale, although it is possible that some lidocaine products became unavailable due to high demand.

We truly appreciate your interest in our products and your understanding, and we will continue working to improve inventory availability for future sales.

Best regards,
AceCosm

Rated 5 out of 5 stars

I had a problem with a couple of…

I had a problem with a couple of threads. Acecosom were quick to email me back and get it sorted. I also love the fast service on delivery. I live in NewZealand and the parcel arrives within a week. The delivery service is just outstanding.

13 May 2026

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