Ace Auto Protect Reviews 172

I was sold the platinum elite policy covered everything bumper to bumper after about a year and 2000 miles I purchased the policy my starter went out my mechanic said the cost to fix it was around $1300 it was called in at ace ato for approval after about 2 weeks my mechanic calls and said that he was still waiting to get approval from ace ato they called numerous times and just got thier v.m. I finally was able to contact a lady that approves the work orders and told me that they will only cover $400 of the the bill so I had to cover the rest $900 which I had no choice. So my car gets fixed and ace ato was to pay thier share $400 then my mechanic calls me after a month and tells me he never received his money he said he has called thier office ''ALOT'' and has not be able to contact anyone so I had to pay him the difference I have been calling them and all I get is voice mail i have a feeling they have taken all the customers money and running for the hills....so I'm going to file with BB consumer affairs and my attorney this is not right and they need to be accountable ripping off customers and from what I'm reading the have gone through the same thing

Tottaly scam they forward your call all time another department and don't another department don't answer your call totally money waste

Disgusting company doesn't want to give refunds because they need every penny they can get. Advice..if you pay with a credit card..call the card company first.

Total scam, they will never answer your call, you will be on hold for 40min then they hang up.

Cancelled policy because they did not come through on a repair. Canceled in Feb 2025 and submitted required paperwork. They claimed they lost it even though I have had proof of delivery. Subsequently they accepted scans of the documents and was told refund was approved. And apparently the 60 day clock started over with the scans. Was told my refund was mailed out June 30th even getting the check number. Of course no one can tell me what the amount is. Now they are not return calls or answering their phones. Although the after hours answering service picks up....no help there. I will be filing complaints with the State Insurance Commissions in Georgia where they hold license and California where they can sell. Also, contacting my attorney since they are now in breach of contract! Anyone up for a class action??

do not go with this company they lied to me about everything that they would provide on initial phone call basically you have to take your car to cheap mechanic you have to do all this leg work with no assistance from them the customer service rep very hard to understand but yes she knew contract up and down i wouldn’t give my worse enemy to go with ace protection they just suck

I wish I could give zero stars. Let me share my experience with you: I purchased a warranty from them last year, but when I filed a claim for a repair, they denied it with a feeble excuse. No worries, I canceled the policy in October 2024. Now, it's been around nine months, and I'm practically begging them to issue my refund, but they haven't done anything. For the past 1.5 months, they have completely ignored my calls. I've spent 3-4 hours calling them almost daily, but it's all been in vain. Whenever I try to communicate with them, they start behaving rudely. I don't understand how these scammers are still in business. They are the worst company I have ever encountered.

Don't fall prey to this company masquerading as a legit seller of extended warranty. Ace Auto Protect is a scam, a chronic liar and they don't honor the contract. I have my car fixed in an auto repair center. I paid for the service and then I submitted a claim with ace auto protect for reimbursement. The person said that they will be mailing the check for the approved amount. I didn't received the check and when I follow-up they said it was mailed to the auto repair center. Then, they said it will be mailed out to me again with my exact address. I never received the check until now like it's been 4 months already. When I tried to call them to follow-up they don't answer the phone anymore. I left a message but nobody called me back. So, I am bringing this matter to the department of justice.

OK the owner of the vehicle have tried numerous times calling ace auto protect to get my vehicle fixed under the warranty but can never get anybody included athe certified auto mechanic about any vehicle service claim to get fix I have exhausted every possible transportation service while my vehicle is sitting home just get approval to fix the warranty part for my vehicle I don't thing this company is very reliable or reputable service is next to none good luck if anyone is looking to get this company for ther vehicle service and warranty.

Ace Auto Protect is very aggressive on their pricing. Don't waste your money. Company is a scam. You can not trust this company at all!

Updated Scam field complaint with BBB Ace…never replied. PLEASE STAY AWAY, THEY ARE A STRAIGHT SCAM. NOW THEY WILL NOT REPLY TO A PHONE CALL. Almost 1 year told check is in the mail numerous times. Would love to file
a class action lawsuit. Anybody else, please reply.LOOK at Co Pilot, about them majority say Scam. I will continue to post until I get my $ back on every site I can to warn the people about this Scam I wish I'd have seen this before I purchased the warranty. They say if you do you don't get your $ back that is why they have 5 star .... well they never refunded me, kept almost 2k so I'm posting

I've paid in $900.00 dollars and my repair was around $900.00 dollars a simple radiator install with parts and they are only willing to pay $400. and change so I have to lay out $600.00 dollars out of pocket, it's a scam don't believe a word they tell you. They will be seeing me again only this time in court.....Give me back my $900.00 and I will pay it myself.

Ace Auto Protect is very aggressive on their pricing and now I know why. I have been without my car since May 13 and today June 26 I finally get a response from them that they will only cover half of my invoice because it was considered regular maintenance! They never answer their phone unless you request a NEW quote which i found out after 6 weeks and my service advisor told me in over 20 years he has never had such a hard time getting a response back! If you are looking for a reputable company I highly recommend you look for another company like what you hear all the time YOU GET WHAT YOU PAY FOR!! In the case it was total aggrevation!!

Purchased this in April 2024. My car blew up (needed a new engine) which they said was a "pre-existing condition" with zero proof. They refused to fix it and I couldn't afford the $12-17,000 repair bill, so I sold the car. Cancelled the policy (only had it a year), and like many others here, am STILL waiting for the refund! This company totally sucks...go with Car Shield. My son had his entire transmission replaced on his 2011 vehicle - car was only worth around $3000 but Car Shield paid the over $5500+ repaid bill.

Please do not purchase an extended warranty from Ace Auto Protect!!! They are a bunch of liars and thieves!! I have been waiting over seven months to be reimbursed for my canceled contract. Ace Auto Protect owes me $1,290.00. When I signed the cancellation form on November 13, 2024 Mr. Thomas Williams assured that my money would be returned. I have called many times and have left voice messages with Mr. Williams, and he has never been respectful enough to return my call. I have also spoken with Mr. Marcus Miller and have gotten nowhere. I am an 80 year old man on a fixed income and these individuals could care less whether I ever get my refund. Last month I spoke with Gena at Ace and she assured me that a check was sent on May 30, 2025. I even asked her to repeat my address to be sure the check was being mailed to the correct address. Today is June 23, 2025 and no check. They must have flagged my phone number, because now when I call I go immediately to voicemail. I don't know what else to do. If there is anyone at Ace Auto Protect that can help, please do.

I purchased the warranty on March 2024, had issues with my car, repairs were approved and paid on June 2024. they told me I'll be reimbursed for the approved amount, should receive a check, however, as of yet still not received, although, calling and told check in the mail and nothing.

After having reviewed their contract in detail I decided to ask for a refund within the thirty day grace period. No one replied to my emails for three weeks, ncluding Robert Murray, the agent who promised to respond to any questions or concerns. The contract has more holes in it than a sponge.

I submitted an approved claim back on 12/16/2025. ACE approved the repair through an approved garage, and has not yet paid my claim. I have called numerous times, they claim the check will go out at the end of the month for the last 4 months running and i have not received payment yet. I reached out to Michael Rose, he was the agent that sold me the policy. He was very convincing and i am hoping he will help me get this resolved and get payment on my claim. I will leave further review if he is able to help me reslove.

I have been having ongoing issue with Ace auto protect to get my refund back as I had canceled my plan in October 2024. company has not given my refund. now they will not answer my call. when I call, I been put on hold for hours and then they disconnect my call. please do not conduct any business with this kind of company who do have any ethical values.

Don’t waste your money. Company is a scam. I have been trying to get a refund back for 8 months now after Ace didn’t cover the repairs on my car that were within the coverages. Going to small claims against them now!