accuRx Reviews 

accurx’s liaison with the NHS seems to be n absolute nightmare for non-tech-savvy old gimmers like me. Tapping on a small screen with links which seem to either go round in circles or lead up “blind alleys” seems to be a waste of my dwindling days. Queuing in the rain is a joy compared to fiddling about on this website.

I'm over 70 and had a fall back in July, damaging my arm. It has not healed so I called into my surgery to see a doctor (not a nurse this time) as I'm now really concerned.
They directed me to Accurx and gave me a link. The link took me straight to an error page. "There was a problem with your appointment booking. Contact your healthcare team so they can book it for you."
Undeterred, I found the same link in my browser and clicked it. Straight in. It was 11:30am midweek.
"Because of the time of day, your practice will not be able to process urgent requests". What is an urgent request?? At 11:30 midmorning?
Available options were either trivial or urgent. None applied. Except one.
"I have a health problem. Contact your GP about a new or ongoing problem". That's it!
"Temporarily unavailable".
What an absolute disgrace this system is. The perfect screen patients can't even see over, let alone climb over.

I’m 78 after six attempts I downloaded app how stupid expecting people to do photo ID followed by video and most of the information the nhs already have.
I’ve looked every day at different times for an appointment there never is any so I will have to phone which defeats the object of the app.
Our doctors had a perfectly good system you knew when appointments were going to be released and acted accordingly.
It’s called progress wouldn’t like to be a doctors receptionist at the moment.
Just another nhs mess.

Rec'd several text messages to complete survey re my last appointment. The link does not take you to the questionnaire but to the accuRx site which is unfathomable. To add insult to injury the appointment to which the text refers was cancelled because the diabetes nurse went home sick! Weeks later and I am still waiting for the promised new appointment.

The system is not very user friendly and usability is low. Considering the demographic dealing with the NHS, it is applling and increases the digital exclusion of many elderly clients. The privacy notices are meaningless and would discourage anybody from signing-up for the service.

Can't get logged in. Don't even know where to go. All seems to be sales to surgery.
What is an nhs email? Why would I have an nhs email address?
Dog poop

First experience was BP readings. Tried to correct a mistake and was disconnected. Only works if you enter reading immediately. Gave up and handed in paperwork instead.
Next experience trying to access two surgery letters on my mobile first " no connection ". Downloaded info eventually but unable to open files and couldn't print.
Then tried NHS Login on my computer and after seeming to be in a loop for ages managed to find the files I wanted and after a struggle , to open and then print them. I am elderly but with an active brain so god help those less able.
The system is completely USER UNFRIENDLY

An incredibly time-consuming system to get in to. My personal details appear to have been muddled with those of another patient. Eventually I gave up and decided to phone the surgery! What was this this useless and unneccessary set up for ?

I cannot overstate how unbelievably bad this App is ! It is user hostile and lacks response making attempts to contact your GP, make an appointment and check how your requests are progressing seemingly impossible. For heavens sake either ditch it, find a better App, or sort it as a matter of urgency !

What is the worse app to contact GP Ever. That’s like apparently take less time to contact his GP. No way that is much longer more information and sometimes working and unswear they giving into for free days whatever. So that easier and fast as they just give a call and that’s it Not is all typing and writing online where you can get proper appointment. Not happy with site , I will do complain about it. Any person can’t type or can’t see properly or how really but issues they can’t even fill up that paperwork would they asking?. It’s just like you can die, but you give me information fast that is ridiculous. Nothing faster, nothing but everything even worse.

Today I received a text message on my phone from my GP surgery asking me to make an appointment for a blood test, and to view the attachment by following a link to accurx.
I clicked on the link but nothing happened so I typed the whole link code into my pc and confirmed my date of birth. The link connected with 'nhsMaritime Health Partnership' which stated that
"There was a problem with your appointment booking. Contact your health care team so they can book it for you."
Over the last 4 or 5 years I have never succeeded in
getting the link to work. Neither have I been able to
access my NHS records online except on one occasion (it's not a password problem).

Why is it when it involves the government things can roll backwards we're always meant to move forwards it seems I pay the same amount of money if not more into the NHS per month and getting out a very very poor GP experience. We used to call and get an appointment which was very easy now I have to go through fill out these application forms how old are people do it I do not know private companies ruin the NHS

Totally rubbish, whoever designed this should be sacked. Un usable!
You can book hotels, classes, lessons, restaurants and trains online easily, so why is this so unclear and doesn't work. The NHS should get a full refund for anything they have paid this company

I have been given a web address for accurx many times by my local surgery and every time I try to use it I get the same thing, It does not recognise me or the address I've been given.

Tried to follow the process, only to be told 'there is a problem', and I'd have to contact my GP direct. ALL the reviews are one star, apart from two GP practices (who must love the fact that this useless system cuts their patient involvement to nil), and someone who is apparently reviewing their cataract treatment, not this booking system! If someone designed a system to ensure that it was impossible ever to see a GP again, this would be it.

Absolute dogshit. Everybody knows how to use a phone. Just use a [CENSORED BY COOL TRUSTPILOT] phone. [CENSORED] off. C[CENSORED BY COOL TRUSTPILOT]UNTS. Standing in the way of people receiving the healthcare that they need.

Awful system. Firstly navigating the system is not easy for older patients. Secondly, you are unable to book appointments, ever. You have to fill in a form of about 6 boxes, press send and then wait for a GP to contact you by text, whenever! If you do receive a text, it will tell you whether you are authorised to PHONE the GP surgery & make an appointment! I'm running out of exasperation marks....

Tried to reorder my established repeat prescriptions. After 2 death loops I finally had to enter 3 prescriptions manually and recalling names and dosages. No confirmation. Just terrible. I was in NHS computers for 20 years and this is another Horizon disaster IMO.

Total and utter crap. Supposed to be logging my blood pressure, started yesterday (day 1) ok, today, didn't get to enter the morning readings until this evening, the dumb software then said it was "Day 6 Evening" WTF ! entered readings anyway, now wont let me enter this evening's readings. How much have the NHS wasted on this utter $hit. All you need a a table to enter 2 readings per day, or 5 days, 5 mins work for any competent programmer :(