Accupart Reviews 

A short time after receiving a replacement screen an area of black (dead) pixels appeared and began growing. I sent in a picture and Accupart replaced the screen immediately. Great service!

I was helped out really quickly when my screen arrived damaged. Speedy response and fast replacement shipped really quickly with no fuss. Great service, great company

Sent wrong model, not the one that I ordered or was specified in the invoice, it works and panel has no scratches but the socket is offset to the side and i cannot lock the cable latch

Here's the translation:

On the morning of October 10th, a previously paid-for 14" laptop screen, ordered on October 3rd, was delivered to my address in Switzerland. The packaging was intact and marked "Fragile." About an hour after the delivery, I carefully installed the screen into the laptop and turned it on. It turned out that the screen was damaged, although this is not visible until it's connected, and here I attach photos as proof. I immediately filed a complaint through the company's website form and sent an email. I also called the number listed on the website, where an automated message instructed me to write an email. So, two days have passed and there has been no response from the company that delivered me a defective and unusable screen after I paid for it. Will I order from them again or recommend them to friends? I think you can guess the answer. Photos are attached. Additionally, I see in the reviews that other customers have faced the same problem more than once!

Pathetic business. How they can operate long term is beyond me; completely wrong item sent to me, and the condition was NOT new, as advertised. Clearly a salvaged screen, covered in scratches. Buy elsewhere.

- Ordered a Lenovo screen
- Took 2ish weeks to arrive, had tracking, all was well
- The part was faulty (damaged en route, happens, no big deal), I emailed them about it, got a response quickly about a replacement being sent that same evening
- Complete and utter radio silence for over a month, even after repeat emails
- August 28th (1.5 months after receiving the faulty part) I got a refund with no other notification
- No response after that either

I'm sure there are people that have had positive experiences, and that is what I had right up until that last email I ever received mid-July. But desite getting a refund, the total lack of communication afterwards is not something I would recommend. This is on top of the fact that the refund did not include the customs costs I incurred either, although whether that should be included or not is probably debatable.

Anyways, stay away. If you are in Europe, find a vendor within the EU at least, because thanks to Brexit, the customs costs are not worth it.

Ordered a msi katana gf66 screen with 40 pin connector, was sent a 30 pin connector, no return ticket sent with product making the return even harder.

The firm does not seem to be entirely honest . I bought a replacement digitiser and screen for a surface pro tablet computer it was advertised as new and priced accordingly. There was strong evidence that the digitiser, at least , was not new as it has wear marks and imprints on the back plate and into the thin foam pressure sheet . These were imprints of the various computer parts adjacent to the digitiser when it is in a computer and could have only been made over some significant time in a computer. The digitiser body was covered in fingerprints scratches and wear marks. My contact with their sales chap was just met with resistance and repeated denials that it was not new and the marks were made purely when they test the screens . This was despite clear photographic evidence to prove otherwise. “All their units were like this.”Unfortunately I needed the computer functioning within two days and they refused to send me a replacement ( which it would appear by their admission would be exactly the same ) until they had received the original one “ as they don’t send out free computers. I therefore had to keep the unit but feel I had been duped into buying a second hand unit having paid for new . Their whole approach and response left me with the feeling of having been scammed. I wouldn’t recommend dealing with this firm

Lewis Hampton dont take responsability for his mistakes.
Looks reasonable UK company . Very fast response . But mentality like chinese suppliers:
My mistakes your problems.
1. We registered our company . He sent on private person. We informed . Did second order same mistake. To change from private to company we need to cover close to 80 euros.
2. Came wrong screen . But it seems they dont have return label. To get refund also wasting of time.

If you need help to get screens from reasonable source you know my name.

Ordered an HP Laptop replacement screen, received in 48hrs. Installed in 15 mins and all good.

Exactly the same experience as Bradley Kaiser posted on the 03/03/24.

They have also sent me the wrong part & refused to send the correct one or give me a refund. Do NOT BUY from Accupart.

They intentionally sent me the wrong part & refused to send the correct one or give me a refund. Do NOT BUY from Accupart. This business is a Scam & I am submitting them to the FBI Fraud division here in the United States. I even sent them verified proof of their (intentional) mistake & they thumbed their nose at me.

Great experience,the ordered Lenovo Ideacenter display ,it was dispatched and arrived quickly,packed with care.

Easy to order, quick delivery, part installed, laptop working p.s. it is worth studying yout*be or similar videos for your device to understand how to get the old part out and the replacement back in as cables and connectors can be fiddly)

purposefuly sent the wrong model hoping I don't notice, crappy company that you should pass on, save you some hassle and use aliexpress or alibaba

I've used Accupart for many laptop screen jobs over the past few years. Excellent quality parts, no dead pixels, and always very attentive to fix any issues. On the few occasions I've had to return, the process is well set up, free for any reason and smooth, with no quibbles.

I recently had an issue with a certain revision of LCD not being compatible with the model I had. They happily accepted both returns, and found a different version that worked just fine. Saved me a lot of hassle.

I noticed some reviews on here that did not reflect my experience at all. If I need a laptop screen, this is the first place I go to every time, for price, quality and service.

I returned a faulty screen and I cannot fault the speed and ease of service received in its replacement.
THANK YOU VERY MUCH!

this people are cheats, i have been working with them for a long time, purchased 50-60 screens, many of them went back for replacement. recently i never received my last order, and one screen that i sent for replacement. they don't answer my mails and ignore all type of communication.

Worst company you could ever wish to deal with when it comes to refunds. They will hold on to your money until you open a case against them in PayPal.
They threaten a restocking fee, it is highly questionable.
Do not take it lying down, report them to every agency you can think of to get your money back!

I've ordered 15-20 MacBook screens and had two problems :

1: I had to return a faulty screen using their terrible return service. I've followed all the steps on their website and sent the package to the adresse that was written at the end of the return process. It has been 8 months since the screen has been shipped back and nobody can tell me where it is... They said i've used the wrong address and should have added some paperworks in the package... But i've never had those informations in the return process.. Now, impossible to get some help from them as they don't answer emails (I've emailed 3 employees + the website email).

2: I've ordered an iMac screen. The informations on their website matched the iMac i had. When i got the screen, it was not compatible for some reasons. I sent them the engraved informations from the base of the iMac and they said those informations should be wrong.. (Hard to believe Apple made a mistake engraving this....)

Anyways, same issue now. Impossible to get an answer to return this part. If you ask them a simple question, they will probably answer. But as soon as there is a problem to be solved don't expect to get any help...

It's really too bad as they have good parts, good prices, good stock... But absolutely zero customer service..

Next step will be to take legal action against them.....