Access Storage Reviews 

I'm very thankful for Austin and Nikita's help. They were both very kind and courteous. Their positive attitude was a huge help. I would definitely recommend this storage facility to anyone.

Kush at Eastern Ave in Toronto was super helpful in showing us the unit size we inquired about, then taking us through the building so we could see where the loading area, elevators and dollys were. He pointed out and explained the important details in the paperwork we signed, and was friendly and helpful, making things simple!

Awful experience. The storage locker at the location I used were an open cage in a warehouse, with 4 aluminum walls and no roof. I kept my belongings in there for 3 months. When it was finally time to move, everything was covered in a layer of black soot. My couches had to be shampooed and vacuumed because they were filthy. My new treadmill had water damage, and now has permanent stains. I had two end tables that were completely ruined by water as well, they went moldy. I was told there's nothing they could do for the damages. Will never use this storage company again.

Charlotte and the regional manager in Ottawa at the Vantage location were a huge help to me during a time of loss in our family. They made the moving process significantly easier and reduced extra stress on me. Thank you very much.

Sean in North Bay made the whole process and experience easy. He went above and beyond to get me a unit after the first one we were in the middle of renting got rented to another client by accident. I appreciated the monthly statement itemizing all charges. I highly recommend Sean and his team to look after any and all of your needs. Again I appreciate all that was done for us. Thank you

Thank you to Ginny and her colleagues at Access Storage, Plains Rd East, in Burlington. You have been extraordinarily helpful as we downsized and moved. It has made an onerous experience less stressful. Also, we are very pleased to be able to leave important articles stored in this clean, orderly facility.
Joey Edwardh and Miguel Aravena, Oct 14, 2022

Outstanding service, thank you!

We appreciate great customer service!! The two ladies in the White Oak Rd office in London were kind, informative & friendly. They made the process very easy for our family. We will always use Access Storage and will recommend them to everyone.

Thank you for cooperation, I’m very happy with the great customer service. Such an amazing experience.
Specially Mr. yong who was very kind and helpful to me. Can’t be thankful enough. Definitely recommend this storage.

Be careful if you have to pay by E-transfers. I've been screwed 3 times by this. They will wait until they can charge you more late fees, then they will accept it.

Hi , i have great experience that lady name crystal decent and positive behavior nice and clean property , good job Crystal thanks

Austin and his team at the Danforth location 2 Kelvin Ave were honestly the absolute best. They made the most stressful time in my life a whole lot easier. Thank you for being so kind & remedying a tricky situation & doing so with such professionalism and warmth. Truly amazing people & a great Storage place have been with them since Aug 2022

I rent at this property very very nice and clean Trina customer service makes my day everything I comes to the property very respectful young lady I think her so much 4554 jonesbord rd forest park

Staffs are polite and very helpful. They did explain clearly on service and required charges. Only minor issue is that system does not allow to have rental starting day a few days later than the registration day.

Third time renting a unit from Access Storage at Kennedy & Stouffville Road. The units and the building are clean and well kept. The staff are amazing. Very helpful & responsive. They are always on top of everything and answer your questions quickly and professionally. Highly recommend you utilize Access for your storage needs!!

Excellent service. Staff are helpful and friendly. Easy access to unit.

Was in the Lasalle Access location today and had great service from Lori, she answered all my questions and was very professional and courteous. Well done...a good employee.

From the beginning Melissa was fantastic and still is. Melissa was great in explaining the whole process to us and made the whole experience seamless. We would highly recommend this location!

Make sure you read every word of any information they give you. What they tell you will differ. I specifically asked if the charge would be pro-rated if I vacated the storage unit early and they said it would. When I gave notice they said I missed the deadline and would charge for the entire month. If that is the policy then they should say so, don't lie to customers. I don't appreciate that and would not use them again. If they aren't honest about that what if there is a bigger issue? Would never use again.

Excellent facility. Staff is always available to help when needed.