I ordered a phone case for my iPhone. I never received my order and until today I didn’t get any feedback from the customer service regarding my order. Total ripoff! I am very disappointed and wouldn’... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant. My order was dealt with quickly with a fast and efficient service from them. The packaging was environmentally friendly as well as appealing. Good quality goods. I will definitely be bu... See more
Started my Xmas shopping early and how impressed I am. The quality of the product is outstanding, the personalisation exceeded my expectations. Great price, free and fast shipping. I highly recommend,... See more
Delivery was awful. Probably all the fault of the Royal Mail but totally reduced the value of the product
Company details
Written by the company
Personalised Gifts, Straps, Bands and Accessories for Apple Watch
Contact info
Suite 8, 7 York Road, GU22 7XH, Woking, United Kingdom
- support@accessoriesgifts.co.uk
- accessoriesgifts.co.uk
3.6
Average
81 reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Accessories Gifts UK
Hi Agnieszka,
We’re really sorry to hear about your experience.
As soon as we became aware of the issue, we issued a full refund as the item appears to have been lost in transit. Unfortunately, the product is currently out of stock, so we weren’t able to offer a replacement on this occasion.
We didn’t receive any direct contact prior to the review, but we would have happily investigated and resolved this for you right away.
We completely understand how frustrating delivery issues can be and apologise for the inconvenience caused.
Kind regards,
Delivery was awful
Delivery was awful. Probably all the fault of the Royal Mail but totally reduced the value of the product
20 February 2026
Never received my order, customer service doesn’t reply
I ordered a phone case for my iPhone. I never received my order and until today I didn’t get any feedback from the customer service regarding my order. Total ripoff! I am very disappointed and wouldn’t recommend to buy here to anyone.
21 November 2025
Unprompted review
Fantastic product and brilliant…
Fantastic product and brilliant service. Delivered within timescale for wedding anniversary and good quality finish. Thanks again.
23 January 2026
Very well made watch strap
Very well made watch strap, fits perfectly and a really good price
16 January 2026
Have still not received the item a week…
Have still not received the item a week later but you want me to review the product
12 September 2025
Great service and delivery couldn’t…
Great service and delivery couldn’t fault it and my Apple Watch strap is perfect would order again in a heart beat thank you
24 August 2025
Avoid buying from
Ordered a watch strap but was too long.
Sent back tracked but royal mail said they no longer at at the address - no refund, no way of returning and no reply from any emails.
25 June 2025
Unprompted review
very disappointing
no update, no contact back after contacting support. where is my order :(
7 June 2025
I’ve been sent the wrong cover and not…
I’ve been sent the wrong cover and not response to my emails.
15 April 2025
Very bad expérience.I did not receive…
Very bad expérience.I did not receive my order. No emails received to follow. I have to chase the shop. I have asked for a refund, no response.
9 April 2025
Quick and easy
24 March 2025
Ordered item over a week ago
Royal Mail delivered to wrong address and it was sorted by gifts UK very quickly sending me another order
5 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.