Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Nick Chessman

Nick Chessman sorted out our equity release for us in a very professional manner. He did everything for us and was available at all times if we needed to contact him.

30 September 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this review Liz and for giving Nick and Access Equity Release the chance to support you through releasing equity from your home.

Rated 5 out of 5 stars

I contacted access equity release and…

I contacted access equity release and spoke with a gentleman by the name Dean Harrison. I firstly have say a great thank you, secondly I would recommend his services to anyone i can ,not for only his professionalism but the hard work he done on our behalf to sort out the equity release for us. He is also a man who keeps his client informed Stage by stage thank you again dean

8 October 2025
Unprompted review
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Reply from Access Equity Release

Thank very for this review. The comments you have made here mean a lot to Dean and the whole of the team here at Access Equity Release and it really shows what we stand for and how we deliver for our clients.

Rated 5 out of 5 stars

We want to thank Justin for helping us…

We want to thank Justin for helping us sort out our equity, always available when we had any issues and made the process quite easy. Would highly recommend this service to anyone thinking of getting equity out on their property Thank you

19 September 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this review Peter and I'm pleased to hear how smooth the whole process was for you. I know Justin prides himself on the way he keeps his clients updated so you always know what's going on. It's important that when doing something as important as releasing equity from your home you always know what is happening and we're there for you when you need us. That's what we stand for. It's good to see how much you appreciated it.

Rated 5 out of 5 stars

Gary Eyley was simply amazing

Gary Eyley was our advisor and he was amazing. Gary explained all of the steps to equity release and was very professional and approachable. He answered all of our questions and at no time put any pressure on us.
The process was very simple and everything was dealt with by Gary. He arranged for the solicitor and the house valuer. Communication was excellent throughout. We would highly recommend Access Equity Release and in particular Gary. A huge thank you for helping us fulfill our dream of buying a campervan.

30 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks very much for this review and I'm really pleased to hear how the whole process of releasing equity was a good one for you. I really hope you enjoy your new campervan and have a great time exploring and getting away whenever you want.

Rated 5 out of 5 stars

The journey was trial and error lots of…

The journey was trial and error lots of barriers to overcome. Garrie Eyley never gave up and was able to achieve what we wanted. Thank you Garrie for persisting with our request and making it possible to achieve our request
Les & Maureen Edwards.

26 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks for the review Maureen. When things get a little tough you really find out what great service looks like and from your comments you have seen what a great job Garrie does. I'm pleased to hear that his persistence and tenacity has ensured you get what you need.

Rated 5 out of 5 stars

The whole process of the equity was…

The whole process of the equity was quick , simple and Darren kept us updated regularly and gave us confidence, we can’t thank him enough for all that he did for us.

17 September 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this review Gaynor and for the feedback that you have provided on how Darren has reassured you throughout the application process. It's good to hear how we are there for you so you're confident in your decisions

Rated 5 out of 5 stars

Although the process for equity release…

Although the process for equity release was long-winded and quite onerous Access Equity Release helped guide and steer us though making it bearable. Garrie Eyley was helpful and friendly and we felt he acted in our best interests. Charlotte was efficient and managed paperwork etc very well.

16 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Michael. It is really good to read how Garrie and the solicitor involved in your transaction worked well together to get you the best result for you. This is what good service looks like - everyone working around you.

Rated 5 out of 5 stars

Dean from start to finish was…

Dean from start to finish was brilliant, he explained the process and made sure this was right for me.
He kept me updated through out in a very professional manner, it felt like I speaking to a friend. I wouldn't hesitate to recommend Dean and Access Equity Release to anyone thinking of taking the equity release route.

11 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks for this review Stephen. It's brilliant to hear that you are willing to recommend Dean and the service he provides to others - there is no bigger complement than that.

Rated 5 out of 5 stars

Justin

Excellent service from start to finish, felt Justin was a friend as much as a broker. Very personal service.

15 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks for this Karen. What you have said really shows the value of the personalised service that Justin and all the advisers at Access Equity Release provides. Friends are there for you when you need them and that's exactly what we pride ourselves on. I know Justin will support you over the years to come.

Rated 5 out of 5 stars

Very Professional

I used Access Equity Release for my equity release process and found them to be very satisfactory and professional. In particular, Jeff Riley, the financial adviser handling my application, was extremely helpful and pleasant. He gave me the confidence necessary by answering all my questions in an easy to understand manner.

9 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks very much for this review David. It is great to hear how the service that Jeff provided you gave you the confidence to get the right result for you. A real complement for Jeff.

Rated 5 out of 5 stars

put all of your cards on the table for the best service

From start to finish, we were super informed for both advantages and risks. Dean Harrison professionally guided us to the correct product for our requirements with the best efficiency for our needs. Never felt under pressure and was kept informed at all times.

5 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks very much for this review and it's great to hear how happy you were with the service that Dean provided throughout the whole application process. It's important to us that we get the right result for all our clients and we do it in a way that's right for you. It's good that Dean hit that mark for you.

Rated 5 out of 5 stars

Dean Harrison handled our case in a…

Dean Harrison handled our case in a very professional manner, he chose the best product for us on the market, Dean was always easy to contact and email.
I would recommend him for any of your equity enquiries.

5 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Joseph and for recommending Dean and Access Equity Release based on the experience that Dean provided. That's the biggest complement we can ask for and it's great to hear that Dean really looked after you from start to finish.

Rated 5 out of 5 stars

Justin was very helpful

Justin was very helpful and answered all my questions and was there if we needed him and kept me informed

2 September 2025
Unprompted review
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Reply from Access Equity Release

Thanks for taking the time to leave this review Robert and highlighting the way Justin ensured your mortgage went through as easily as possible. It's great to get this feedback, thank you.

Rated 5 out of 5 stars

I was very impressed with the guidance…

I was very impressed with the guidance and opportunities offered to me by Martin Wade. He carefully listened to our needs and came up with a perfect solution. Highly recommend him.

29 August 2025
Unprompted review
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Reply from Access Equity Release

thank you for this review Bryony and for recommending Martin and his services. I know he provides himself on the way he tailors his approach and comes up with the best solution for his clients. I'm chuffed to read how he did this for you.

Rated 5 out of 5 stars

GARRIE EYLEY was our choice to ask…

GARRIE EYLEY was our choice to ask advice on this tricky enterprise. He explained in great detail the pros and cons of taking Equity out of our property. He dealt with all our question with expertise and was very honest with his answers. We were on a very tight schedule and everything was done to make what could have been a nightmare process run smoothly and quickly. We would recommend him 100%

12 August 2025
Unprompted review
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Reply from Access Equity Release

Thanks for you kind comments Sue. It is great to hear how Garrie did everything needed to get the right result in the right timescales so you got the mortgage you needed. It really shows the impact that Garrie's person service has.

Rated 5 out of 5 stars

Dean Harrison explained procedures and…

Dean Harrison explained procedures and processes clearly and simply. He had excellent communication skills and was very eager to help in any way. He did not rush through points but gave us time to ask questions...a very professional, diligent and concise person who was clearly an excellent communicator and very knowledgeable.

27 August 2025
Unprompted review
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Reply from Access Equity Release

Thanks for your comments Adele and I know Dean will be made up with your feedback. It is great to read how Dean uses his expert knowledge to made the whole process personal and clear so you understand why the solution recommended is the right one for you.

Rated 5 out of 5 stars

Equity release

Gabriella Mitchell, our broker, did a fantastic job in explaining everything in a simple, easy to understand way. The whole process was relatively straight forward and completed in about 8 weeks.

Gabriella even went out of her way (whilst on holiday I must add) to ensure a last minute technical hitch was resolved. Certainly over and above expectations.

All in all very happy with the process and service

27 August 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for these comments Malcolm and I'm pleased we managed to get your mortgage completed this week for you. It is brilliant to here how Gabriella has been there for you the whole way through and helped you get the right mortgage to fit your needs. Being there and supporting you effectively is one of the key tests of excellent service. It's great that you felt this happened from start to finish.

Rated 5 out of 5 stars

Thank you for your effort and patience…

Thank you for the effort and patience you put into what I think must have been the worst conveyancing of a property I ever experienced or heard of!
There were points in the process when I seriously considered giving up on the whole thing, but you were always so calm and positive that it reassured me that I could get through it. And I did!

15 August 2025
Unprompted review
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Reply from Access Equity Release

Thanks for this review Wendy. One of the things we always pride ourselves on is being there when you need us. Being able to take away some of the stress when getting your mortgage is what we're here for. I'm pleased we managed to do this for you and you've got the right result for you in the end.

Rated 5 out of 5 stars

Equity Release experience

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her explaining in detail the right steps to take. I dont think without Tricia Batchelors help and understanding I could not have managed this. Thank you so much.

25 August 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for this review Gill and I'm chuffed to see how Tricia has been there for you every step of the way so you got what you wanted. That's what personal service is all about. I know Tricia and all the advisers at Access Equity Release treat every client as an individual and want to be there for you when you need us. It's great to see what this means in reality.

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