Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Rated 5 out of 5 stars

Everything was explained well from…

Everything was explained well from everyone. Things ran smoothly and everything happened quickly. Would recommend them. 9/

11 March 2026
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Terri. It's great to hear how Dave made the whole process so smooth and easy for you and you were able to release the money from your home with the minimum of fuss.

Rated 5 out of 5 stars

Efficient, I really felt looked after.

David was very thorough and transparent. I was very satisfied with the service he provided. Everything was undertaken very efficiently and completion occurred in a matter of weeks from application. David explained things in a very understandable way and kept me informed at every stage. Thankyou

27 March 2026
Unprompted review
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Reply from Access Equity Release

Thanks for this review Tracey and I'm pleased to hear how smooth the process was for you and that you got what you needed. Keeping you updated and informed on what's happening is one of the key things about what we do. It's good that this hit the mark for you.

Rated 5 out of 5 stars

My advisor Justin ofoce

Financial advisor Justin, was absolutely brilliant, very informative throughout procedure, explained every step fully so that I had an understanding. Nothing was to much for him, I can only thank him so much for all his help and patience. Highly recommended.

25 March 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this review Rose and for letting Justin help you with releasing equity from your home. It's great to hear that you got the service you needed and that you understand how this is making your home work for you. I know Justin will appreciate your comments and thanks.

Rated 5 out of 5 stars

So many so called "Equity Mortgage…

So many so called "Equity Mortgage Experts", but I was lucky enough to find both a diligent and trustworthy company and the Adviser who helped me through the process to completion with a Lender of repute. I am therefore very happy to recommend Access Equity Release and my Adviser Justin Ofoche.

18 March 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this review Bryan. Hearing how Justin really delivered for with with care and professionalism (my interpretation of what you have said) really is music to our ears here at Access Equity Release. Thank you for trusting us and allowing us to show you what we stand for.

Rated 5 out of 5 stars

I dealt with Justin O'Foche who was…

I dealt with Justin O'Foche who was exceedingly helpful and knowledgeable. He answered all my questions comprehensively, and was a consummate professional throughout. I felt no pressure to pursue any particular path or product, just a sense of trying to understand whether equity release was right for me or not. Five stars, would recommend.

17 March 2026
Unprompted review
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Reply from Access Equity Release

It's great to read your feedback Neil and how Justin delivered for you. To be scored 5 out of 5 is a complement we always strive but it's not the result that makes our day - it's getting feedback telling us how we have made a difference that's important. What's important is that you understand why, and if, equity release is right for you and helps you achieve your goals. It's great that Justin did this for you.

Rated 5 out of 5 stars

We were introduced to Justin for our…Equity release product

We were introduced to Justin for our first interview when we were enquiring about equity release. He completed a very informative interview and I felt at the end of it we had gained so much more knowledge and we quickly knew what we needed from our equity release..The second call was to finalise and discuss with Justin our needs.. he was brilliant gathering all our information together and then recommending a product to suit our needs. During the time the application was being processed Justin kept us informed every step of the way .. thank you Justin you were always available to speak to whenever we needed you .. we are all completed now and once again would like to thank Justin for a great job done . Many thanks

3 November 2025
Unprompted review
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Reply from Access Equity Release

Thanks for this Kay. It's great to hear how Justin was there for you the whole way through your application. I am confident that he will continue to be there for you as things change in the future as well.

Rated 5 out of 5 stars

A great service by Jeff and all

My advisor Jeff Riley guided me through the process from the word go. I was anxious about the whole thing I found this experience helpful and informative. He made it easier for me to understand by answering all my questions. I obviously had to deal with other individuals, but Jeff was there giving me advice and gave me updates on every process of my application. I now have peace of mind as everything has gone through well. Thank you for a great service.

9 March 2026
Unprompted review
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Reply from Access Equity Release

Thanks for these words John. Getting a mortgage at our time of life is a big thing so it's important that we're there for you in a way that makes sense for you. I'm really pleased that Jeff gave you the reassurance and confidence that you know you've done the right thing.

Rated 5 out of 5 stars

I found this experience helpful and…informative

I found this experience helpful and informative. I was in contact with Nick Cheesman,who guided me through all the motions and explained everything to me at every step. I obviously had to deal with other individuals,but Nick talked me through every step.

1 January 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this review Sue and it's great to hear how Nick was there for you the whole way through your application.

Rated 5 out of 5 stars

Whilst I feel that the arrangement fee…

Whilst I feel that the arrangement fee was high, I cannot doubt that we had a high quality of service. Our representative was quick to respond, provided clear explanation, and replied to all our communications within a reasonable timeframe.

27 February 2026
Unprompted review
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Reply from Access Equity Release

Thanks for your comments Mr Jones. I know Gabriella enjoyed helping you achieve what you were looking for and is looking forward to helping you in the future if you need it. It is great to hear that the quality of the service she provided was of a standard that you were impressed by. Thanks again for taking the time to give us feedback.

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Amanda was friendly and explained everything clearly enabling me to make a good informed decision. The selected plan was perfect for my needs and I was able to secure my retirement. I didn't feel pressured in any way and the whole process was quick and worry free. I can't praise them highly enough.

20 February 2026
Unprompted review
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Reply from Access Equity Release

What brilliant comments - thank you. It is great to hear how the service and solution Amanda provided you has enabled you to retire and set up this next stage for you. That is exactly what we want to do - help you do what you hope for and make the most of what comes your way. Thanks for the feedback.

Rated 5 out of 5 stars

The whole process…

TD talked us through the whole process and communicated to us when things stalled. CW assisted us through the unexpected period of the process and was very sympathetic to our concerns.

2 February 2026
Unprompted review
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Reply from Access Equity Release

Thanks for the feedback James on both how Tom and the solicitor helped you get the right result for you. Having a team of people support you is what we try to achieve. It's great to hear how well that's happening.

Rated 5 out of 5 stars

Access Equity Release is a fantastic helpful, friendly, knowledgable company that helped me understand how Equity Release would work for me.

I am so impressed with this company. Right from my first telephone call to them until completion of my contract. I found all the staff I spoke to very approachable, friendly and completely professional. The advisor, Thomas Dalton, who was appointed to me was excellent. He arranged a telephone meeting where he went into great detail about what Equity Release was and the pros and cons of what was entailed in obtaining it. He was very knowledgeable and was not at all pushy. He made sure I knew what the end product was, before I decided it suitable for me. His explanation was very clear and all my questions were answered to my satisfaction. Once I decided it was what I wanted, Thomas took me through the next stages. If I was uncertain about anything, he was always pleased to help me.

2 February 2026
Unprompted review
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Reply from Access Equity Release

Thanks for your feedback Jean. I have shared your comments with the team who dealt with your initial enquiry as well as Tom. It's great to hear how the whole process was good for you and we were there for you in a way that was right. I really appreciate you taking to time to let us know how you found dealing with us.

Rated 5 out of 5 stars

Very impressed with Justin ofoche my…

Very impressed with Justin ofoche my advisor! Would highly recommend him to anyone looking for equity release
Ian

25 February 2026
Unprompted review
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Reply from Access Equity Release

Thank you for your comments Ian and the feedback on how Justin looked after you. It's good to hear that you would recommend him to others - that's a real complement.

Rated 5 out of 5 stars

Justin Ofoche…

I would like to thank Justin Ofoche, from Access Equity Release, for his efficient and kind advice.
Everything was explained in detail and in a simple way.
I was also kept well informed of the details required and the progress of my application. Thank you again.

26 February 2026
Unprompted review
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Reply from Access Equity Release

It's good to hear how the service Justin provided hit the mark so well Brenda. Thank you for sharing this with us.

Rated 4 out of 5 stars

Great service was supported through the…

Great service was supported through the process by Tom would highly recommend this company very efficient

25 February 2026
Unprompted review
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Reply from Access Equity Release

Thank you for your comments Leslie. It's great to hear that you would highly recommend us to others, that's a real complement. Thank you.

Rated 5 out of 5 stars

I am very happy with how Tricia…

I am very happy with how Tricia Batchelor explained what i needed to do and explained everything very clearly.She pointed out the pros and cons of equity release and was easy to understand. Thanks Mark Bennewith.

6 January 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this review Mark. It's very important that when you're doing something like Equity Release you fully understand what you're going into so you know it's right for you. It's great to hear that Tricia did this in a way that meant you have confidence in her recommendation and what you're doing.

Rated 5 out of 5 stars

Honest, clear and straightforward support.

Everything at every stage was clearly explained. I felt confident that they had my interests and welfare at heart.
Justin, my contact was calm and knowleagable.
All was completed with no dramas and the appropriate support.

19 February 2026
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Steve. One of the signs of good service is that at the end of you you're confident in what you're doing and why it's right for you. I'm pleased to hear how Justin helped you achieve that goal and the whole process was easy.

Rated 5 out of 5 stars

Equity release with legal and general

Darron Blair made this a very easy transaction.
He advised me every step of the way , making sure i fully understood all the information.
I would highly recommend him to anyone that is going to release equity from their home.

19 February 2026
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for this review Kerry and the comments about Darron's service. Being there for you and supporting you throughout the whole application process so you get the support when you need it is what we stand for. It's great to hear how Darron made this a reality for you.

Rated 5 out of 5 stars

Friendly and efficient

Dean and everyone else who helped us with our equity release application were friendly, very efficient and always available, making the whole process run smoothly from start to finish. Would highly recommend.

19 February 2026
Unprompted review
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Reply from Access Equity Release

Thanks for your review Peter and how you've recognised the whole team who supported you throughout the whole application. Getting an Equity Release mortgage is a team effort between various people. It's good to hear how Dean made this happen and ensured everyone did their bit in a way that was right for you. I will certainly pass your comments on to the other people involved.

Rated 5 out of 5 stars

Getting The Job done!

The most important thing that a good money broker can bring to the table is great service. Dean has done that. We stayed in close contact throughout the whole process and became friends that could openly ask questions as it happened. Dean's experience and expertise was a very welcome addition. Dean brings it to meet your needs.

16 February 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this review Tom and I totally agree - service is vital when considering something as important as equity release. Being able to trust your adviser is fundamental to getting the right result and that is what you obviously have got with Dean. It's great to hear the impact this has had for you. Thank you for sharing.

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