Acbuy Reviews 936

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and a clear commitment to resolving issues efficiently. The service provided is frequently described as fast, reliable, and professional, with consumers appreciating the smooth process and good value. However, some customers also noted issues with the delivery service, including lost packages, damaged items, and delays, with some expressing dissatisfaction with the support received in these situations. A few other people also felt that the customer service communication could be unprofessional at times.

What people talk about most

Customer service

Consumers find customer service to be a positive experience. Many reviewers praise the excellent and helpful... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being very kind,... See more

Service

Customers had positive experiences with service, praising the quick and reliable support, clear... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast and smooth shipping,... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I recently ordered several clothes from ACBuy and I’m honestly super impressed. The quality of the items is great, everything arrived exactly as described, and the prices are really fair. Shipping w... See more

Rated 5 out of 5 stars

AcBuy is truly a great agent . They have excellent customer service, respond promptly, and are excellent at negotiating. They show you the risks of buying from unqualified sellers so that the customer... See more

Company replied

Rated 5 out of 5 stars

I am pleased to share my experience with the ACBuy and the product I received. The shipping process from China to Europe was remarkably smooth and efficient. My order arrived well within the estimated... See more

Rated 5 out of 5 stars

I have been using website to order stuff and it’s been running very smoothly any questions I have they answer it promptly. I see a lot of people complaining about shipping I have no problem with shipp... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

936 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I strongly advise against using this…

I strongly advise against using this website. After placing a large order, I requested delivery. To my surprise, there was only one option offered, and the price was over 70% of the items' value. In other words, it was completely pointless.

9 November 2025
Unprompted review
Acbuy logo

Reply from Acbuy

Dear customer,
Some routes may be restricted due to postal limitations. You can try sending your items in separate packages to access more available shipping options.
If you need assistance, please contact support@acbuy.com
, and our team will provide professional guidance.

Rated 5 out of 5 stars

Overall great agent

Great agent with an amazing customer service. Prices are good as well and the UI is very easy to navigate. Would recommend.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

great prices but 2 days after my order…

great prices but 2 days after my order i got email saying it got cancelled and they would refund my money back but they only refunded $10 when my order was $37

3 November 2025
Unprompted review
Acbuy logo

Reply from Acbuy

We believe there may have been a misunderstanding. Could you please provide your email address so that we can proactively reach out to you?

Rated 5 out of 5 stars

Great experience with Acbuy

Great experience with Acbuy! Everything went super smoothly, quick delivery, fair price, and the product was exactly what I expected. Customer support was friendly and helpful too. Definitely a place I’d order from again.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

One of the best agents out there, if not the best!

One of the best agents out there, if not the best one! Super quick process of getting stuff in the warehouse, on point customer support and good rates. They have pre-buying QC photos and the website UI is just convenient. A very good option!

28 October 2025
Unprompted review
Rated 3 out of 5 stars

Shipping is Too Expensive

Shipping is way too expensive even after rehearsal + coupons, $130 USD to ship 4kg

25 October 2025
Unprompted review
Acbuy logo

Reply from Acbuy

Thank you for your feedback. Please contact support@acbuy.com
, and we will verify and resolve your issue.

Rated 5 out of 5 stars

Really good

No problem with payments or anything plus support is super friendly and helpful

24 October 2025
Unprompted review

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