I have purchased 5 pieces from Acasa and the quality of each piece was excellent. All the pieces were really well packed and great delivery from UPS in 48 hours which was great especially as they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not only were the items beautifully presented on the website, they were beautiful and perfect on delivery too - i love them. The vase was lovely, and the oven gloves work well and feel/look classy. Th... See more
Company replied
This was my first time ordering from ACASA. I was impressed with fast delivery and great packaging. I had a query regarding my order, which was resolved very promptly with great customer service. A wo... See more
Company replied
Wonderful first purchase! Swift service from order to arrival and parcel was packaged very well. Would definitley recommend to anyone looking for items to decorate their home, would also be a great pl... See more
Company details
Written by the company
We want to bring you ideas, style and inspiration - collections of beautiful, crafted pieces of homeware from around the world. With a love of a neutral palette, unique textures and natural materials we aim to offer timeless pieces that you can keep in your home forever.
Contact info
United Kingdom
- acasalondon.com
Excellent customer care and beautiful product …
Excellent customer care and beautiful product. Was larger and heavier than I expected but my fault for not reading the size properly. Always difficult online. The decorations look beautiful now they are up on my garland. Worth the money
16 November 2025
Item extremely well packed
Item extremely well packed, good communication, love my new vase!
10 August 2025
Lovely quality wooden spoons.
Items arrived in good time.
Beautiful quality wooden spoons with nice metal end to handle. Great for standing the spoons while they dry. 3 useful sizes. Very pleased with my purchase.
24 April 2024
White ceramic bread bin
I ordered a bread bin which needed to be exchanged. Communication with Megan was fantastic. A replacement bin was posted promptly and was just perfect. Shame I cannot share a photo here.
5 February 2024
Unprompted review
Reply from Acasa London
Thank you for taking the time to leave such a lovely review, it is really appreciated and I'm so pleased to hear that you love the bread bin.
Best wishes,
Acasa London
Products arrived as described
Products arrived as described. Happy with quality and service.
2 November 2023
Reply from Acasa London
Thank you for taking the time to leave a review. It's lovely to hear that you were happy with the quality of our products as this is really important to us.
Best wishes,
Acasa London team
Great Tray
Great tray just what I wanted to stand on my footstool and hold my magazines tv remotes etc keeps everything neat and tidy. Great service kept up to date thank you.
25 November 2023
Reply from Acasa London
Thank you so much for taking the time to leave a review for us. Im so pleased that you are happy with the tray you ordered :)
Best wishes,
Acasa London team
Reply from Acasa London
Thank you so much for taking the time to leave such a lovely review. I’m so pleased that you were happy with our service.
Lovely cushions
Fantastic products, love my new home ware it was also a really quick service.
8 September 2023
Reply from Acasa London
Hi Jennifer,
Thank you so much for the review! I’m so pleased you’re happy with your cushions and the service received.
Best wishes,
Acasa London
I always find lovely things at Acasa…
I always find lovely things at Acasa and always delivered on time.
13 August 2023
Reply from Acasa London
Thank you for the lovely review Ingrid.
Best wishes,
Megan
I bought 2 vases and i was pleasantly surprised
The service was excellent everything arrived on time. I bought 2 vases and I was pleasantly surprised of the quality given the price point. I would highly recommend.
13 May 2023
Reply from Acasa London
Thank you for taking the time to leave such a lovely review. I’m so pleased you are happy with your vases and hopefully will shop with us again in the future.
Best wishes,
Acasa London
Beautiful products
Lovely products and so well packaged. Excellent customer service. Delivery updates as well . Would shop again and definitely recommend.
30 April 2023
Reply from Acasa London
Thank you for taking the time to leave such a lovely review, we really appreciate it.
Best wishes,
Megan
Reply from Acasa London
Thank you for taking the time to leave a review, we are pleased to hear that you had a great experience with us :)
Extremely happy
I love the rustic items from this company. This was my second order. I am extremely happy with what I ordered, and I won't hesitate to recommend and also purchase again. Thank you very much.
19 December 2022
Reply from Acasa London
Thank you for taking the time to leave such a lovely review. I'm so pleased that you're happy with your purchases.
Best wishes,
Acasa London Team
Stunningly beautiful accessories
Stunningly beautiful accessories! Absolutely love all the items, and everything we've ordered has been exactly as pictured and lovely in person.
12 November 2022
Reply from Acasa London
Thank you so much for this lovely review! We're so pleased to hear that you have been happy with your orders. Best wishes, Megan
Fantastic shop amazing customer service…
Fantastic shop fantastic customer service, emails are responded to extremely quickly and with care. My parcel was delayed (eventually lost by Hermes) Megan kept me informed and updated almost daily, then when the loss was confirmed sent me out a replacement item AND a gift (which is stunning) on a next day delivery. I will definitely be shopping with Acasa again and wish this company all the luck in the world for the future.
25 October 2022
Unprompted review
Reply from Acasa London
Thank you for your kind words. We're so pleased to hear that you were happy with our customer service and the products you received.
Best wishes,
Megan
Perfect purchase
Top quality item, quick delivery and great packaging. Thank you, will buy from you again!
9 October 2022
Unprompted review
Reply from Acasa London
Thank you for taking the time to leave us a such a lovely review. We are so pleased that you are happy with our service and item received.
All the best,
Megan
Reply from Acasa London
Thank you for your review, we are so pleased to hear that you are happy with the item and our service.
Best wishes,
Acasa London team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.