Customer service and delivery were very good. Modular sofa is not as comfy as I hoped...a little more stiff than I'd like. Very nice material and looks like good quality.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had had my couch for almost 3 years now (purchased 3/26/23) and still love it just as much as when it first came into my home. I always get compliments. I host often and the color has not fade and... See more
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I recently purchased the Imola Wide Arm 2-Piece Chaise Sectional and 3-Seater Couch Sofa. Customer service was exceptional and they responded promptly to every question or concern I had. I am very ple... See more
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I went to visit my sister in NY . Loved her sofa so I contacted them direct as not available in the uk . Claire on the customer service team was amazing from start to finish 12 weeks and my order ar... See more
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I would say this couch is beautiful. But the couch arrived damaged with deep scratches in them; when I reached out to customer service to notify them about the issue with pictures the day after it arr... See more
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I purchased an outdoor couch and chairs and the pillows were so thin it was unusable. They offer a 30 day return policy and when I submitted a return they told me I couldn’t return the furniture... See more
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This experience has been extremely disappointing and felt like a complete lack of respect. The customer service was one of the worst I’ve ever received, and the management of our order was careless... See more
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Terrible service and terrible quality. I ordered a sofa online after confirming about return policy. Not only sofa was delivered dirty, also manufactured misaligned and despite knowing t... See more
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Couch arrived without the correct number of under couch screw feet or whatever they’re called. They sent me two different types and none of them are enough for all 5 screws. They’re all different siz... See more
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My experience with Acanva has been extremely disappointing. The entire process was handled with poor communication, constant excuses, and no real accountability. I was given conflicting explanation... See more
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Excellent customer service, excellent communication and awesome sectional! A minor issue with the connectors, however they are sending out new ones. Couch is amazing color quality and easy to clean. V... See more
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This sectional is exactly what I had in mind. It looks so luxurious and feels high-quality. The cushions don’t sink in like some sofas do, they’re firm, supportive, and still super comfortable. It’s b... See more
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I absolutely love Acanva! I’ve had their Atlas modular couch for almost 2 years now and the quality and comfort is still amazing. I also have one of their coffee tables and the quality is also impecca... See more
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Gorgeous, comfortable couch. I am obsessed with it and have gotten so many compliments. I would definitely order from Acanva again. Delivery was easy and straight forward.
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Love this brand! We have the Atlas sofa and the Flowwood coffee table and couldn’t be happier. Almost two years with the sofa and it still looks and feels like new and the washable covers are a huge p... See more
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We absolutely love our sectional. It’s so comfortable and looks perfect in our space! The customer service was also excellent; they responded quickly and were very reassuring when I had questions abou... See more
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The couch is exactly as described. Its almost too comfortable i find by myself sitting a little longer than I should The delivery guys were very helpful and went above and beyond to help me get it tog... See more
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I absolutely love my couch it’s comfortable it’s beautiful. I have already washed some of the sections and they washed up beautifully. I have a dog that also loves the couch so I have to vacuum often... See more
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The couch is beautiful and sturdy. It is the statement piece in the room, and goes with so many different styles of decor. Would definitely recommend.
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I searched for the perfect sofa for our new home, and we could not be happier! It is beautiful, comfortable, and a lovely statement piece.
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The seating set gets lots of compliments. The sitting cushions are stiff but I assume they will soften over time.
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The sofa is exactly as pictured, from color to quality. It is comfortable and beautifully designed! Love it in my home.
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I honestly love the customer service. It was impeccable. I love my sofa. It's beautiful.
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Beautiful sofa! I wanted to wait and see how it would hold up. A year later it’s still as great as it was the first day. The fabric on it is amazing quality and so easy to keep clean!
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Love my couch! Delivery was seamless
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Excellent customer service and quick delivery. Furniture arrived well packaged.
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I had an amazing experience with the Acanva service team, especially Ava and Claire. Not only is their sofa beautiful and high quality, but they were also incredibly patient in answering all of my que... See more
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Purchased the Atlas linen sectional sofa , it looked great but the linen fabric is very itchy and uncomfortable to seat on. I contacted the company just four days after delivery to request a slipcov... See more
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Company details
Written by the company
We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.
Shipping Information
Free Shipping
Enjoy free shipping on your orders to most addresses within the United States, excluding Hawaii, Puerto Rico, and Alaska.
Items in stock typically ship within one week and arrive in an additional 2-3 weeks, depending on your location. Thus, the total delivery time post-ordering is approximately 3-4 weeks.
For items with lead times, anticipate an additional 2-3 weeks to the listed lead time on the product page. Once dispatched, we'll provide a tracking link via email. Any questions about shipping durations? Reach out to our customer support through our Live Chat or send us a message via Contact Us page.
Contact info
1720 S Carlos Ave, 91761, Ontario, United States
- support@acanva.com
- acanva.com
4.0
Great
37 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing and unprofessional experience
My experience with Acanva has been extremely disappointing. The entire process was handled with poor communication, constant excuses, and no real accountability. I was given conflicting explanations and still believe I wasn’t told the full truth about what happened.
What should have been a simple order turned into weeks of unnecessary stress and frustration. I hope Acanva improves its honesty, organization, and respect for customers, because this experience was far below what anyone should expect.
13 October 2025
Unprompted review
Reply from Acanva Home
We are truly sorry for the disappointing experience you had. Your sofa order included a total of eight cartons. After the shipment was dispatched, you contacted us to request a change of delivery address. Unfortunately, the partnered carrier made a mistake and only delivered one of the cartons.
As soon as we learned about this issue, we immediately contacted the carrier. They confirmed that the remaining seven cartons would be delivered shortly. We promptly informed you of this and, as a gesture of goodwill, offered a discount for the inconvenience, which you kindly accepted.
However, the carrier was slow in responding to emails afterward. We sent several follow-ups over a few days to get delivery updates but didn’t receive timely replies. We then sent a feedback email to the carrier, and later they reached out to you with a delivery appointment. However, they forgot to update your new address in their system and still used the old one for the remaining seven cartons, which led to further delays.
We sincerely apologize for this situation. We take it very seriously and have already discussed it with the carrier. Both sides have reviewed the case and made improvements to prevent similar issues in the future.
Throughout the process, we kept you updated and shared all relevant information as soon as we received it. Still, we completely understand that the delay affected your delivery experience and caused frustration. We would feel the same way if it happened to us. We sincerely apologize and will continue working to improve our service quality while ensuring our delivery partners do the same.
Thank you for your understanding and attention.
Get lots of compliments
The seating set gets lots of compliments. The sitting cushions are stiff but I assume they will soften over time.
12 October 2025
Reply from Acanva Home
Hi there,
Thank you so much for taking the time to leave us your kind review.
The sofa you purchased is made with high-resilience foam designed to provide great support and comfort. Since everyone’s seating preference is different, the cushions may feel a little firm at first, but they will gradually soften over time while maintaining good support and comfort.
We truly appreciate your understanding and feedback — it really helps us continue improving our products and service.
Enjoy your new sofa! 💛
The sofa is gorgeous!
The sofa is exactly as pictured, from color to quality. It is comfortable and beautifully designed! Love it in my home.
6 October 2025
Reply from Acanva Home
Thank you so much for the kind words! We’re so glad to hear the sofa looks just like you expected and fits perfectly in your home. Enjoy your new sofa!💫
We absolutely love our sectional
We absolutely love our sectional. It’s so comfortable and looks perfect in our space! The customer service was also excellent; they responded quickly and were very reassuring when I had questions about my order. I’d highly recommend them!
18 June 2025
Unprompted review
Reply from Acanva Home
Thank you for your wonderful feedback! We’re so glad you love your sectional and had a great experience with our team. 💛
Exactly what I envisioned!
This sectional is exactly what I had in mind. It looks so luxurious and feels high-quality. The cushions don’t sink in like some sofas do, they’re firm, supportive, and still super comfortable. It’s beautiful and really ties the room together. Also, the customer service team was great. They were kind and very helpful with any questions you might have.
23 June 2025
Reply from Acanva Home
Thank you so much for this amazing feedback! We’re beyond thrilled to hear that the sectional lived up to your vision. It means the world to us that both the comfort and style hit the mark Enjoy your beautiful space! 🛋️✨
Poor quality furniture and deceptive policies
I purchased an outdoor couch and chairs and the pillows were so thin it was unusable. They offer a 30 day return policy and when I submitted a return they told me I couldn’t return the furniture due to wear (I had the couch for less than a week) and stains (I submitted a video showing no stains).
I then left an honest, negative review on their website which they have since deleted which is illegal and violates the CRFA and FTC rule on consumer reviews.
UPDATE: The original negative review I left on the website was only published after I asked the customer service team to publish it. They default to removing bad reviews.
I also sent the team a video of the items showing no stains. They also claim the couch was too “worn” for a return after less than a week of use. This speaks volumes to the quality of the furniture.
14 May 2025
Unprompted review
Reply from Acanva Home
Thank you for your feedback.
We’d like to clarify that our 30-day free return policy, as stated clearly on our website, requires the product to be returned in unused, like-new condition, without stains, wear, or damage. The photos you submitted showed visible stains and clear signs of seat compression/use on the cushions, which unfortunately made the item ineligible for return under our policy.
Despite this, we still offered a goodwill solution — either a set of upgraded cushions or a partial refund — both of which were declined.
UPDATE: Regarding your concern about reviews, please note that your original feedback remains publicly visible across platforms. We are committed to transparency and value all customer input.
We have never removed any of your reviews. The comment you mentioned has always been publicly visible on our platform. If we had any intention of hiding negative feedback, we could have removed your comments on social media as well — but we did not. We respect every customer’s opinion and continue to display both positive and negative reviews, as transparency and accountability are core to how we improve our services.
Regarding the return, we reviewed the high-resolution photos you submitted, and each clearly shows visible stains and distinct seat impressions. These signs go beyond what would be considered “trial use” and instead indicate regular usage. It’s important to clarify that product quality concerns and evidence of use are two separate matters. Claiming dissatisfaction with quality cannot override the fact that the item no longer meets the “like-new condition” required for a valid return.
Once a product shows visible signs of use, it can no longer be resold as new — this policy ensures fairness for all customers. Despite the return not meeting our guidelines, we still offered a goodwill resolution, including upgraded cushions or a partial refund. Unfortunately, these offers were declined. We remain committed to resolving matters in a fair and respectful manner, in accordance with our clearly stated policies.
I honestly love the customer service
I honestly love the customer service. It was impeccable. I love my sofa. It's beautiful.
23 May 2025
Reply from Acanva Home
So happy to hear that! It means a lot that you loved both the sofa and the service 💛
Reply from Acanva Home
Thank you for recognizing our efforts! 💖😊 We’re so glad you love our product!
Quality furniture
We’re very happy with our purchase. Delivery was as promised. The chairs are beautiful, good quality, and exactly as pictured. We’ve had them for four months now and they’re holding up really well. I don’t think I’ll have to worry about them sinking anytime soon.
9 September 2024
Reply from Acanva Home
Big thanks for the amazing review! 🌟🙌
I love my couch!
I love my couch. It looks good and it is really comfy. All my friends want to sleep on it even if I have a guest room lol. Delivery was super smooth as well. Super recommended!
1 July 2024
Reply from Acanva Home
So glad you loved it! 🎉🥳
Fast delivery
Fast delivery, quality packaging and product looked great. Above expectations for quality, comfort and style.
2 December 2024
Reply from Acanva Home
Thank you so much for your kind words! 🥰✨ Your feedback made our day!
The most beautiful and comfortable…
The most beautiful and comfortable modular sofa! I love all the different configurations and it is so spacious!
26 December 2024
Reply from Acanva Home
Thank you for your kind words !! ❤️❤️❤️
Great delivery experience
Really Happy with the delivery service that Acanva provides! The delivery team was very polite and careful with the sofa as they moved it into our house and set it up in a room on the second floor. They also cleaned all of packaging that came with the sofa and left the room clean.
Really appreciate the great service by their delivery team!
17 October 2024
Reply from Acanva Home
Thank you! We're thrilled to hear that you had such a positive experience!! 😊✨
Beautiful outdoor patio furniture
Beautiful outdoor patio furniture. Quick Shipping, easy to assemble made with quality materials. Love it.
21 November 2024
Reply from Acanva Home
We're so glad you love the furniture and had a great experience. Enjoy! 😊
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