Academy Sports + Outdoors Reviews 164

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the products, citing poor quality and receiving incorrect items. People also frequently found the prices to be inflated, with some instances of certain sales practices. Some customers experienced issues with their orders, including delays and problems with online purchasing processes. The customer service and staff interactions received mixed feedback, with some individuals reporting unhelpful or unprofessional encounters, while others praised specific employees for excellent service.

What people talk about most

Product

Clients share negative opinions on product. Many reviewers report receiving incorrect, used, or damaged... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported receiving incorrect, used, or... See more

Staff

Customers consistently note ambiguous experiences with staff. While some reviewers, like those who... See more

Price

Consumers find price to be negative, consistently expressing dissatisfaction with inflated prices and... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers, like those helped by Kevin... See more

Based on these reviews

Rated 1 out of 5 stars

Placed an online order and its never arrived. I’ve been given three different delivery dates, but nothing has come. I requested a refund, and they say I must wait until after the latest delivery date... See more

Rated 1 out of 5 stars

Not very customer oriented at all. They are another company that likes to hide behind inadequate technology and then provide little other options. I'm trying to order an ankle brace tonight for my 98... See more

Rated 1 out of 5 stars

Ordered item online, it was not what I expected. Tried to return it, had all original packaging, order number and receipt. Was shuffled to 3 different people, called corporate and 40 minutes later I w... See more

Rated 1 out of 5 stars

Magellan rain breaker jacket zipper fell apart almost immediately. A zipper broke after my first 10-hour flight, and another within two weeks of light use (less than 24 hrs of total wear time). Even w... See more


Company details

  1. Sporting Goods Store
  2. Activewear Store
  3. Clothing Store
  4. Outdoor Clothing and Equipment Shop
  5. Streetwear Store

Information provided by various external sources

Academy Sports + Outdoors is an American sporting goods discount store chain.


Contact info

  • North Mason Road 1800, 77449, Katy, Australia

  • academy.com

1.7

Bad

TrustScore 1.5 out of 5

164 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible store now in my opinion

Terrible store now in my opinion. They no longer carry name brand golf merchandise. Recently at a Smyrna tn store I asked for a price on the last name brand set of irons they had that had been there for Over a year and out of the box, they quoted 299. When I asked if they could do better the manager said they were clearanced at that price and they couldn’t change clearance prices. 1st they were 299 brand new 2nd I called corporate and after an hour wait they explained that the price was at the discretion of the store since the item had long been out of their system. In my opinion 2nd rate store with second rate merchandise and pitiful customer service. Can you give less than 1star?

5 December 2018
Unprompted review
Rated 5 out of 5 stars

Academy Sports has been reliably trustworthy

Academy Sports has been reliably affordable when I've comparison shopped. After placing several online orders, they've never failed to ship promptly, and provide accurate shipping updates. They also offer a price-match policy, and happily honor it with updated evidence of competitor prices.

3 December 2018
Unprompted review

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