Above Lending Reviews 4,580

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and extensive knowledge, making the loan application process smooth and understandable. Many highlight the exceptional customer service, noting that representatives are supportive, clear in their explanations, and dedicated to addressing all concerns. The overall service is described as excellent, with people appreciating the ease and efficiency of the process, from initial application to setting up payment schedules. However, some people were dissatisfied with aspects related to payment and the clarity of information provided. A few customers mentioned confusion regarding additional funds or felt that certain details, such as the tax implications of debt settlement or income verification requirements, were not adequately explained upfront.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Service

People report positive experiences with service. Customers praise the ease and efficiency of the loan... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers appreciate the flexibility in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a bit overwhelming and gratitude to Beyond Finance for this opportunity. Andrea shared the information, gave me time to process my feelings and then took me step by step all the way to th... See more

Company replied

Rated 5 out of 5 stars

Elenore was very knowledgeable, transparent, and supportive throughout the application process. Interest rate is a bit high, but no different than what the banks already offer. its hard not to expect... See more

Company replied

Rated 5 out of 5 stars

I want to express my sincere appreciation for the outstanding support Kiana provided throughout my loan process. From the very beginning, she brought a personal touch that made a real difference.... See more

Company replied

Rated 5 out of 5 stars

Received an unexpected and much appreciated call for a loan offer through Above Lending’s partner Beyond Finance. I was able to go through the loan process quick and easy. Kevin Hamilton was a great l... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Above Lending, Inc. is a next-generation financial services company with offices in Chicago. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above Lending was great to work with…

Above Lending was great to work with and they took the time to listen to me and help me figure out all of the paperwork.

24 April 2026
Above Lending logo

Reply from Above Lending

Hi Donna!

Thanks so much for sharing your experience, and congratulations your new loan with Above Lending!

It’s great to hear that our team took the time to listen and support you through the process. Making things clear and manageable is exactly what we aim for, and we’re glad you felt that along the way.

If you ever have any questions or need anything down the road, we’re here to help. You can reach us anytime at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Kristine J

Kristine J, helped me and she was truly amazing!! She was very patient and explained all the details thoroughly to me! Excellent customer service! Easy application process.

24 April 2026
Above Lending logo

Reply from Above Lending

Hi Andrea!

Thanks so much for the kind words, and a big congratulations on your approval!

It’s wonderful to hear that Kristin made such a strong impression. Taking the time to explain everything clearly and make the process feel easy and comfortable is exactly what our team members strive for, and we’re thrilled she delivered that experience for you.

If any questions come up along the way, we’re always here to help. You can reach us anytime at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Darrell was knowledgeable

Darrell was knowledgeable, patient and helpful. He answered all my questions and helped me make an informed decision. I did not feel pressured at all.

24 April 2026
Above Lending logo

Reply from Above Lending

Hi Jennifer!

Thanks so much for sharing your experience, and congratulations on taking such a positive step forward! We’re really glad you chose Above Lending to be part of this process with you.

It’s great to hear that Darold took the time to walk you through everything in a way that felt clear and comfortable. Making sure you have the information you need without any pressure is exactly how our team members aim to support every customer, and it sounds like he delivered on that. We’ll be sure to let him and his manager know how much you appreciated his help.

If anything else comes up or you have more questions down the road, we’re here to help. You can reach us anytime at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars
Above Lending logo

Reply from Above Lending

Hi Darlene!

Thank you so much for sharing your experience, and a BIG congratulations on your approval!

We’re so glad to hear everything was fast and easy, that’s exactly what we aim for. If you ever need anything along the way, we’re only a phone call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 1 out of 5 stars

The wording on the initial loan offer…

The wording on the initial loan offer page was not worded very well. I wanted the optional additional funds. The way it was worded confused me and didnt realize I didnt get it until after I signed. Immediately called customer service and was told nothing could be done.

Update: to anyone that actually reads these, they did in fact not address the issue appropriately and everything was canceled.

22 April 2026
Above Lending logo

Reply from Above Lending

Hi John,

Thank you for taking the time to share your experience with us and for bringing this to our attention. We understand how important clarity is when it comes to your loan and how funds are handled.

Our records show that our team members were able to connect with you following your review and appropriately address your concerns. If there’s anything further you’d like us to review or if any new questions come up, we’re here to help. Please don’t hesitate to reach out to us at (800) 201-2295 or customercare@abovelending.com.

Wishing you continued success in your financial journey!

- The Above Lending Team

Rated 5 out of 5 stars

Exactly what I needed.

The representative from Above Lending was courteous and clear, and listened to my circumstances before finding offers to meet my specific financial needs. She helped me navigate the process from start to finish in just about 30 minutes, and I came away with a loan to resolve my enrolled debt, and a lower monthly payment.

23 April 2026
Above Lending logo

Reply from Above Lending

Hi Matthew!

Thanks so much for sharing your experience, and congratulations on finding a solution that fits your needs! We truly appreciate you choosing Above Lending to support you along the way.

It’s great to hear our team member took the time to really listen and walk you through everything in a way that made sense, and that you were able to move through the process quickly with a result that works for you. That’s exactly the kind of experience we’re aiming for, and we’re so glad it made a difference!

If you ever need anything moving forward, we’re only a phone call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

EXCELLENT

Customer service was excellent! She was very nice and empathetic to my situation and made me feel very comfortable.

23 April 2026
Above Lending logo

Reply from Above Lending

Hi Amanda!

Thank you so much for the great review, and congratulations on moving forward with your Above Lending loan! We truly appreciate you choosing us!

It’s wonderful to hear that our team member made you feel comfortable and supported throughout the process. Taking the time to be kind, understanding, and present really matters, and we’re so glad that came through in your experience.

If you ever need anything, we’re only a phone call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Friendly and professional

Friendly and professional. Mike explained every detail and guided me through the entire process. He should be giving classes on how to be as a person and someone who represents Above Finance. He is a true asset to this company.

23 April 2026
Above Lending logo

Reply from Above Lending

Hi Elaine!

Thank you so much for sharing your experience, and a big congratulations on your approval! We truly appreciate you choosing Above Lending and we look forward to being a part of your financial journey!

It’s amazing to hear how supported you felt throughout the process. Mike sounds like he made a lasting impression with his professionalism, attention to detail, and genuine care. Comments like yours speak volumes, and we’ll be sure to let him and his manager know just how much of an impact he made. We couldn’t agree more, he’s a fantastic asset to the team.

If you ever need anything down the road or have questions, we’re here to help and just a call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Eric was an absolute pleasure to work…

Eric was an absolute pleasure to work with! He made the transition so easy. I definitely recommend Above Lending.

16 April 2026
Above Lending logo

Reply from Above Lending

Hi Lauren!

Thank you so much for sharing your experience, and congratulations on your approval! We truly appreciate you choosing Above Lending!

It’s wonderful to hear that Eric made the transition feel smooth and easy for you. Having a supportive and knowledgeable team member can make all the difference, and we’ll be sure to pass along your kind words to him and his manager.

If you ever need anything or have questions along the way, we’re here to help and just a call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Easy to talk to

23 April 2026
Above Lending logo

Reply from Above Lending

Hi Kevin!

Thanks so much for sharing your experience, and congratulations on your your new loan with Above Lending!

We’re so glad to hear the process felt easy and comfortable. Having a team that’s approachable and easy to talk to makes a big difference, and we’re happy that came through in your experience.

If anything comes up or you have questions down the line, we’re here to help and just a call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Pleasant surprise

Received an unexpected and much appreciated call for a loan offer through Above Lending’s partner Beyond Finance. I was able to go through the loan process quick and easy. Kevin Hamilton was a great loan officer answered all questions we had, and was approved in minutes. Easiest loan ever!

23 April 2026
Above Lending logo

Reply from Above Lending

Hi Scott!

What a great surprise to receive, and even better that it turned into such a smooth experience. Congratulations on your approval! We really appreciate you choosing Above Lending and letting us be part of this moment.

We love hearing that everything felt quick and easy from start to finish. Kevin sounds like he delivered exactly the kind of clear, supportive experience we aim for, and we’ll be sure to share your shoutout with him and his manager.

If anything comes up or you have questions down the road, we’re here to help and just a call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Excellent customer service

Ty was very patient and explained everything and answered all my questions.

22 April 2026
Above Lending logo

Reply from Above Lending

Hi there!

Thank you so much for sharing your experience, and congratulations on your approval! We truly appreciate you choosing Above Lending and allowing us to be part of the next steps in your financial journey!

It’s great to hear that Tighe took the time to walk through everything with you and made sure all your questions were answered. That kind of patience and care really makes a difference, and we’ll be sure to share your kind words with him and his manager.

If you ever need anything or have questions down the line, we’re here to help and just a call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 3 out of 5 stars

Several initial agents were not…

Several initial agents were not adequately educated in call management, especially when referred and "connected" by phone directly from Beyond Finance. They had no info about me, wouldn't offer answers to my basic case questions, then asked me to tell them my entire Social Security # aloud over the phone. 6 hours of calls later I got my last effective "fiduciary" agent from Beyond to totally understood, and she connected me to a very knowledgeable, friendly, and more "fiduciary" agent at Above.

22 April 2026
Above Lending logo

Reply from Above Lending

Hi Christopher!

Thank you for taking the time to share your experience, and congratulations on making it through to approval. We truly appreciate you choosing Above Lending and the opportunity to support you!

Spending that much time on the phone is never a great experience, and we understand how frustrating that can be. We take feedback like this seriously, and your comments have been shared with our management team for a closer look.

We’re glad you were able to move forward with your loan, and we hope to provide a smoother experience for you from here. If there’s anything you need along the way, we’re here to help and can be reached at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Great customer service & the program is…

Great customer service & the program is a great help.

15 April 2026
Above Lending logo

Reply from Above Lending

Hi Barbara!

Thanks so much for taking a moment to share this, and we’re really glad to hear things are off to such a strong start with your loan! We truly appreciate you choosing Above Lending and trusting us to support you.

It’s great to know our team delivered the level of service you were hoping for and that the loan is making a meaningful difference for you. That’s exactly the kind of experience we aim to create.

If anything comes up or you have questions along the way, we’re here to help and just a call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Libby was great in explaining and…

Libby was great in explaining and making this process easy. Great customer service from her!

22 April 2026
Above Lending logo

Reply from Above Lending

Hi Maria!

We really appreciate you taking the time to share this with us and we're so glad you've found a good match with Above Lending!

It sounds like Libby provided you with a memorable customer service experience, which is exactly how it should be. We love hearing that she took the time to explain everything clearly and made you feel taken care of. We’ll definitely pass this along to her and her manager.

If you ever have questions or need anything down the road, don’t hesitate to reach out at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

What made my experiencesa great was that…

What made my experience great was that the representative, was very knowledgeable. He explained everything in details with clear understanding.

22 April 2026
Above Lending logo

Reply from Above Lending

Hi Barbara!

We really appreciate you taking a moment to share your experience, and a BIG congratulations on your approval!

It’s great to hear that our team member took great care of you during the process and answered all of your questions along the way. That kind of support can make a big difference, and we’re happy that came through during your experience.

If you ever have questions or need anything down the line, we’re here to help at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Easy process

The person I worked with explained everything on the process from start to finish, answered all my questions And the whole process was pretty simple.

15 April 2026
Above Lending logo

Reply from Above Lending

Hi Becky!

Thank you so much for your kind words! Congratulations on your approval and getting to the finish line with your application.

It’s always great to hear when things feel smooth and straightforward, especially with something like this. It sounds like you had someone in your corner who made sure you understood what was happening without overcomplicating it, which is exactly how it should be. We’ll make sure to share your kind words with the team!

If you need anything or have any other questions, please feel free to reach back out to us at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Great experience

Great experience, Eric was on top of everything and explained all of the procedures perfectly.

21 April 2026
Above Lending logo

Reply from Above Lending

Hi Scott!

Thanks so much for sharing your experience, and congratulations on getting approved! We truly appreciate you choosing Above Lending and giving us the opportunity to support you.

It’s great to hear that Eric stayed on top of everything and walked you through the process so clearly. Having a team member who takes the time to explain each step can make all the difference, and we’re so glad he helped make the experience a smooth one. We’ll be sure to let him and his manager know about your kind words.

If you ever have questions or need anything down the road, we’re here to help and only an email or phone call away at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Great company

Great company

21 April 2026
Above Lending logo

Reply from Above Lending

Hi Edwin!

Thank you so much for the awesome review and a BIG congratulations on your approval! We're delighted to be a part of the next steps in your financial journey.

We’re so glad to hear that you had a positive experience. We always aim to provide excellent service, and it means a lot to know we met your expectations.

If you ever need anything or have questions down the road, we’re always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

This is been a great opportunity to get…

This is been a great opportunity to get my finances straight. Thank you Lord God and thank you Mike for explaining everything to me.

21 April 2026
Above Lending logo

Reply from Above Lending

Hi Janette!

Congratulations on the progress you're making toward getting your finances on track, and thank you for sharing your experience with us.

It’s wonderful to hear that Mike was able to explain everything clearly and help you navigate through the process. We’re so glad this opportunity has helped you move closer to your financial goals.

If you ever need anything or have questions along the way, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look