A BIKE THING LTD Reviews 5,018

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 734 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and first-class service, highlighting the team's friendly, welcoming, and supportive approach, offering honest and experienced advice. Many people appreciate the fast processing of orders and the quick, often next-day, delivery, with items frequently arriving ahead of schedule. The products are consistently described as high quality, well-made, and excellent, with many customers expressing satisfaction with their purchases and the overall workmanship. However, some customers also noted issues with delivery, experiencing delays or receiving items without all standard components. A few other people also felt that postage costs for small items were excessive and that the company's communication regarding these issues or missing parts could be improved.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality and competitive... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and speedy delivery,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Order

Reviewers highlight positive aspects of order, often praising the quick and easy ordering process, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great instructions, the product (lens protector) fits perfectly, like OEM. Appreciate the subtle branding. Lens cleaner, extra screws and even a little treat all nice personal touches. I thought th... See more

Rated 5 out of 5 stars

You spend your hard earned on quality kit for your pride and joy and at A Bike Thing you receive the professional service to match. The team are friendly, welcoming and supportive, offering honest,... See more

Rated 5 out of 5 stars

Excellent service! Tom is just Brilliant with motorcycles, he makes it all look so easy. And Steve, the company owner, is a very driven personality, constantly looking how to improve an already sublim... See more

Rated 5 out of 5 stars

Excellent service - ordered Denali light pods (S4,s) and HexCan Sahara Honda Specific Accessory manager. Items arrived next day delivery (1 day quicker than expected) and chat advice by email was spo... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic Support

I have now bought Several items from these guys , great quality & fantastic support ,I would recomned in a heart beat . You guys are amazing

23 April 2026
Rated 5 out of 5 stars

Great Fitting Service

Great location and easy to find, friendly and welcoming. Prompt professional, efficient and careful work carried out.
Items fitted to the bike are great quality and operation of the kit to a technophobe :) was clear and easy to understand.

23 April 2026
Rated 5 out of 5 stars

Fantastic service

I watch their product reviews which are informative and quite in-depth and their passion and enthusiasm for the products they stand behind shines through, I'm based in Australia and my order was shipped immediately and I received it within days, well done to the team at Abikething, I'll be back

22 April 2026
Rated 5 out of 5 stars

First class for your bike

These guys are awesome, professional , dedicated and knowledgeable to give you a great customer experience I was made aware of the process throughout from start to finish. Steve and his team are friendly and accommodating and Tom has a professional approach and updated me all the way through if you want the best for your motorcycle I recommend these guys.

21 April 2026
Rated 5 out of 5 stars

Exposure Radial 6s

I recently purchased Exposure Radial 6s and an ezCAN from A Bike Thing. Email replies were prompt and the products were very quickly shipped. The quality of both products is very impressive.

Steve from A Bike Thing put me in touch with Dragomir down in Kent to fit the products. He was great and met the standards and expectations I expected.

I highly recommend A Bike Thing!

23 April 2026
Rated 5 out of 5 stars

Chigee Aio 6

First class service from A Bike Thing again, Delivery, communication and product are the best you can get. I would highly recommend this company. The Chigee I bought is fantastic thank you.

17 April 2026
Rated 5 out of 5 stars

Great people, advice, products & installation

Great people and products.
I got great advice for my most recent M1000XR - (Exposure Radial 3's and rear stop lights too.)
They arranged for my installation by The Moto Pro shop in Canterbury; who I would thoroughly recommend - Dragomir is a great technician and went through every function and has since followed up to check I was happy with everything - Firstclass service all round.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Never order from Europe

If you have any issues with the products during the warranty period and need to return them, you have to pay all the associated costs, which is pretty ridiculous. For example, shipping the product from Austria and then having them ship it back costs about €80.

22 April 2026
Unprompted review
A BIKE THING LTD logo

Reply from A BIKE THING LTD

Thanks for your feedback.

I understand the frustration here, but just to clarify — for international warranty returns, the return shipping cost back to us is the responsibility of the customer. This is standard practice for most UK-based retailers supplying into Europe.

We don’t charge anything for the repair or replacement itself under warranty, but the logistics of moving goods internationally (especially post-Brexit) do unfortunately come with costs such as shipping and customs handling.

We’re always transparent about this, and many customers still choose to work with us because of the level of support and product knowledge we provide.

That said, we do appreciate the feedback and understand it’s not ideal — it’s simply the reality of cross-border shipping at the moment 👍

Rated 5 out of 5 stars

Exposure EX2’s, Denali B6 and Hex EzCan.

Booked my R NineT in to ABikeThing to have Exposure EX’s spotlights, a rear Denali B6 licence plate mounted light all connected, and controlled, by a Hex EzCan. Lovely to meet Tom and Steve and the rest of the team. Very friendly and a great installation, thanks to Tom. Already looking at what is next. Thank you.

9 April 2026

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