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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and friendliness of the staff and drivers. People frequently mention the reliability of the service, with drivers often arriving on time or early, and providing comfortable, safe journeys in clean cars. The booking process is also noted as straightforward and efficient, with clear communication regarding car details and arrival times. However, some customers also noted occasional issues with car condition, specifically mentioning a car with non-working air conditioning and another that was seven years old. A few people also experienced drivers who did not offer assistance with luggage.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the drivers for... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the punctuality and... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the ease and... See more

Location

Clients share positive opinions on location. Many customers report smooth and effortless journeys to various... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from Abetter Cars today. The booking staff were helpful and friendly, both the drivers we had today were kind and very helpful. This great service all helped to make a birthday celeb... See more

Company replied

Rated 5 out of 5 stars

am writing regarding the fantastic service from Said ( Driver) who went above and beyond to help with luggage and my disabled husband. He made sure we were all comfortable and put us at ease. We... See more

Company replied

Rated 5 out of 5 stars

I’ve used Abetta Cabs a few times now and they’ve always been reliable. The booking process is really straightforward, and the team on the phone are professional and helpful. I also like that they sen... See more

Company replied

Rated 5 out of 5 stars

Used Abetta for first time this week. Unlike most taxi services the initial call was efficient with confirmation of every thing by text and e amil. I was notified by text the exact whereabouts of the... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Transportation Service

Written by the company

Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

212 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brilliant!

Brilliant!! Super easy to book. Lovely driver. Very smooth.

Will book again!

7 April 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the booking process easy and enjoyed such a smooth ride with a lovely driver. It means a lot to us that you had a great experience, and we truly appreciate your kind words. We look forward to welcoming you again soon!

Rated 5 out of 5 stars

First time using Abetta I was impressed…

First time using Abetta I was impressed with this company. The pleasant driver arrived on time. The journey to LGW went smoothly and without problems. An experienced driver who instilled trust. I will definitely use Abetta again.

1 April 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words and for choosing Abetta for your journey. We’re delighted to hear that your first experience with us was such a positive one. It’s great to know that your driver made you feel comfortable and that everything ran smoothly on your trip to LGW.

We truly appreciate your feedback and look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

Excellent service from Abetter Cars…

Excellent service from Abetter Cars today. The booking staff were helpful and friendly, both the drivers we had today were kind and very helpful. This great service all helped to make a birthday celebration a very happy and enjoyable experience. Many thanks to the Abetter Team.

22 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words! We’re delighted to hear that our booking team and drivers helped make your birthday celebration such a happy and enjoyable experience.

Providing friendly, reliable service is what we strive for, so it’s wonderful to know we could be part of your special day. We’ll be sure to pass your lovely feedback on to the whole team.

Rated 5 out of 5 stars

Reliable and great customer service

Reliable and great customer service, both booking and with the driver.

17 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words! We’re delighted to hear that you had a reliable experience and that both our booking process and driver met your expectations. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Fantastic service

I booked to go to Luton very early. I was picked up by a lovely driver on time. The car was brand new and so comfortable, as was the drive.
One of the best taxi experiences 🙌
Thank you

17 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words! We’re delighted to hear that your early trip to Luton went smoothly and that you had such a comfortable ride. We’ll be sure to pass your compliments on to your driver — they’ll really appreciate it.

We truly value your feedback and look forward to providing you with another excellent experience in the future 🙌

Rated 5 out of 5 stars

Always a good service from Abetta Cars

Always a good service from Abetta Cars, never missed a booking and they are always early. My go to for airport trips (they are competitively priced) and anything local. Most importantly a great set of drivers, keep up the good work!

17 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words and continued support! We’re delighted to hear that you’ve had consistently positive experiences with our service and that our drivers and punctuality have made a difference for you. It means a lot to be your go-to choice for airport trips and local journeys. We truly appreciate your recommendation and look forward to serving you again soon.

Rated 5 out of 5 stars

Professional company

Professional company. Friendly and professional drivers. Slick operation; great tracking software of the driver . Always kept me updated on arrival time and clean, new cars. Don’t hesitate to use them.

14 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you for your wonderful review.

We are so pleased to hear that you found our service professional and well organised. It is great to know that our driver tracking updates, friendly and professional drivers, and clean, modern vehicles all helped make your experience a positive one.

Your recommendation means a lot to us, and we really appreciate you taking the time to share your feedback. Thank you for choosing Abetta.

Rated 5 out of 5 stars

I have been an Abetta Cars customer for…

I have been an Abetta Cars customer for over 20 years and I keep going back to them.
Good cars, drivers and service

13 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your loyalty and support over the past 20 years.

We are incredibly grateful to have had your trust for so long, and we are delighted to hear that you keep coming back to us. It is wonderful to know that our cars, drivers and service have continued to meet your expectations over the years.

Your continued support means a great deal to all of us at Abetta Cars. Thank you again for choosing us.

Rated 5 out of 5 stars

I have been a customer of Abetta Car…

I have been a customer of Abetta Car Service for many years. Im glad to say that they always maintain their professionalism and politeness. The people in the booking office are attentive and helpful. Their drivers are well experience and confident.
My families and friends feel the same way too. They commented that they feel safe when they drive them to the Airport. They are very punctual when they pick them up.
They bring them home safely.
Today, i spoke to a gentleman to book me to go to the hospital. He was polite and friendly. The driver came early and he was nice too and took me safely to my destination. Thank you once again for your good service. We are lucky to have you in our community.

14 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind and thoughtful review.

It truly means a lot to us that you have trusted Abetta for many years. We are delighted to hear that our booking team and drivers have continued to provide the professionalism, politeness and reliability that you expect from us.

It is especially lovely to know that your family and friends also feel safe and well looked after when travelling with us, particularly for airport journeys and important appointments such as your hospital trip. Providing a punctual, friendly and safe service to our community is exactly what we strive for every day.

We really appreciate your continued support and your warm words. Thank you again for choosing Abetta.

Rated 5 out of 5 stars

Best experience …

Once again I want to thank Abetta cars for their service today , Had a small procedure at stanmore today that required I come home by taxi. Once again Abetta cars were very obliging and I did not have to wait very long for a car to pick me up and bring me home . Thank you to all your staff for all their help in getting me home safely

12 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that everything went smoothly for you today, especially after your procedure.

Our team always aims to provide a prompt, reliable, and comfortable service, so it’s wonderful to know we could help make your journey home stress-free. Your appreciation means a great deal to all of us.

Rated 5 out of 5 stars

Received a great 5 star service from…

Received a great 5 star service from Abetta cars. Having been my go to car service for many years I was delighted this week with the trip to Luton airport. Notification to my phone took care of any anxiety. Driver arrived ahead of time.
Very comfortable journey.

3 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you for your wonderful review and for choosing Abetta Cars as your go-to service over the years — your continued support really means a lot to us.

We’re delighted to hear that your journey to Luton Airport went smoothly and that the driver arrived ahead of time. It’s also great to know the notifications helped give you peace of mind before your trip.

We truly appreciate your kind words and look forward to taking care of your next journey.

Rated 5 out of 5 stars

A polite and pleasant driver made my…

A polite and pleasant driver made my journey agreeable. Thanks to him.

27 February 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you for your kind feedback. We’re really pleased to hear that your driver was polite and pleasant and helped make your journey an agreeable one.

We’ll be sure to pass your thanks on to the driver, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next journey with Abetta.

Rated 5 out of 5 stars

I was able to order a cab on a Sunday morning

The guy I spoke to when ordering the cab was lovely and he had a driver available on a Sunday morning.
My mother and I used Abetta for the first time on 01/03/26. We did not wait long for the driver, he was polite and helpful. The driver made sure I was safe getting out of the car so I could quickly get to the other side of the car to help my mother.

1 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words and for choosing Abetta for your journey on 01/03/26 — we’re really pleased your first experience with us was such a positive one.

It’s great to hear that our team member in the office was helpful when arranging your booking, especially on a Sunday morning, and that your driver arrived promptly. We’re particularly glad to know he was polite, helpful, and mindful of your safety while ensuring you could assist your mother comfortably — that level of care is exactly what we aim to provide.

We truly appreciate you taking the time to share your experience and hope to look after you and your mother again in the future.

Rated 5 out of 5 stars

am writing regarding the fantastic…

am writing regarding the fantastic service from Said ( Driver) who went above and beyond to help with luggage and my disabled husband. He made sure we were all comfortable and put us at ease.

We were lucky that he dropped us and we were quite hopeful that he would pick us up.

We were so happy to see him at the airport to pick us up. He’s super friendly and professional. I would highly recommend him and Abetta cars to my family and friends.

27 February 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind feedback. We’re delighted to hear that Said provided such a fantastic service and went above and beyond to assist with your luggage and support your husband. Ensuring our passengers feel comfortable, cared for and at ease is exactly what we strive for.

We’re especially pleased that Said was able to take care of both your outward and return journeys, it’s always nice when a familiar and trusted driver is there to greet you.

Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Easy to arrange and pay for the booking…

Easy to arrange and pay for the booking by phone. The driver arrived as expected and provided a smooth journey to our destination. I have always been pleased with my Abetta booking.

27 February 2026
Unprompted review
Abetta logo

Reply from Abetta

We’re really pleased to hear that your booking was easy to arrange and that everything went smoothly on the day. Reliable service and hassle-free journeys are exactly what we aim to provide every time. It’s great to know you’ve consistently been happy with your Abetta bookings, and we truly appreciate your continued support. We look forward to taking care of your next journey!

Rated 5 out of 5 stars

Excellent service thank you

Excellent service thank you

24 February 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you for your kind words! We're really pleased you had an excellent experience with us. We look forward to serving you again soon.

Rated 5 out of 5 stars

I always highly recommend ABETTA

I always highly recommend ABETTA. I have used them now for many years. Very reliable. The office staff are friendly and efficient as are the drivers.

22 February 2026
Unprompted review
Abetta logo

Reply from Abetta

We're delighted to hear that you've found both our office team and drivers friendly and efficient, and that we've been able to provide a reliable service time and time again. Long-standing customers like you are what keep us motivated to maintain the high standards we aim for every day.

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