Abcord Insurance Services Reviews 

269
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, polite, and patient when explaining various policy options and answering questions. Consumers note that the entire transaction process is straightforward, highly efficient, and entirely free of any aggressive sales pressure. Furthermore, advisors take the necessary time to thoroughly understand individual client situations, ensuring people feel completely comfortable and well-supported throughout their entire journey. However, some reviewers expressed minor reservations regarding unexpected fees, occasional difficulties in catching every small detail during calls, and general uncertainties about how the insurance coverage will perform when actually needed later.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting courteous staff who provide prompt,... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are honest, friendly, and patient.... See more

Price

Clients share positive opinions on price, noting that reviewers secured very competitive premiums and saved a... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ivan Silvester at Abcord was friendly and patient, he answered all my questions both on the phone and over email. Finding unoccupied house insurance for my deceased brothers property wasn't something... See more

Rated 5 out of 5 stars

Really good to find a company insuring unoccupied property that doesn't say it's for 3 months no refunds. I only needed to insure for 10 days, so received refund less admin fee. Ivan was very good at... See more

Rated 5 out of 5 stars

Daniel Silvester was superb! I say that because he took time to listen and understand my situation and suggest some solutions to help. The whole process was seemless and I was treated like a h... See more

Rated 5 out of 5 stars

I spoke with Daniel Silvester today who was extremely helpful providing me with a flexible landlord policy. I had already auto-filled a questionnaire regarding the insurance that I needed, so he was... See more


Company details

  1. Landlord Insurance Company
  2. also in
  3. Insurance Agency
  4. Insurance Broker

Written by the company

At Abcord we provide specialist landlord and unoccupied insurance products for residential properties in the United Kingdom. Call us to enquire about our products and services We have a range of underwriters and our friendly, efficient team is on hand to give you the best possible service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(269)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniel at Abcord was brilliant

Daniel was brilliant, less than one month after taking out the Buildings Insurance we had an attempted break in, 2 patio doors and a window were damaged beyond repair. Things were sorted very quickly, with no hassle.
We just sent off the Police Crime number and photographs of the damages and they agreed to let us go ahead and order and fit new doors and windows. The money came through about a week after we submitted the Invoice.
Can’t praise them enough, and have just renewed for another year. Hopefully we won’t need to claim again though!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Ivan was excellent

Ivan was excellent, he was not pushy and walked me through all the options. He sent me all the documentation before hand to review in my own time before proceeding.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I needed a vacant house property…

I needed a vacant house property insurance as an executor for my late brother’s property and Shahid Hussain helped me to work out the best package for my needs. He explained everything clearly and did not bombard me with jargon so it was a good experience getting this insurance through Abcord Insurance.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy and simple way to get a good…

Easy and simple way to get a good insurance quote.
Ivan managed my landlord building insurance request promptly and professionally without any pressure. He explained the various options and I was happy to go ahead with the purchase.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company
Shahid has helped me the last 3 times to cover my house for insurance

He's always very helpful, very polite and gets back to me within a few minutes of messaging him

Thank you Shahid 😊
Leila

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Vacant house insurance

I was looking for vacant house insurance for my late parents property. I spoke to Ivan who was so very kind and helpful and arranged 3 months insurance cover pending house sale. Due to issues with contract exchanges this was renewed twice and each time Ivan was efficient, friendly and sensitive to my requests. Abcord are incredibly competitive in their costings and comprehensive in their policies. I wouldn't hesitate to re commend them. Ivan was a pleasure to deal with and a credit to Abcord. Thank you.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

A good guide through the insurance maze.

I needed insurance for my unoccupied property and, having had several fruitless searches on comparison sites, it became clear that I needed a good insurance broker to guide me through this. Fortunately for me, I was contacted by Ivan Silvester of Abcord Insurance Services. Ivan proved to be very polite and helpful and was able to provide the right insurance for me at the right price. I'm very happy with the service provided. Thank you Ivan.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with this Company

Great experience with this Company, Ivan Silvester who I spoke to explained everything, and answered all my questions to me professionally and efficiently. Great Company, great price, would highly recommend for property insurance.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

I spoke with shahid who responded…

I spoke with shahid who responded quickly to an online request for a quote, he was professional, friendly and a helped set my insurance up very quickly and easily for a price I was really happy with, shahid gave me my options for the cover without pressure. Would definitely recommend.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Old school. Thumbs up

A speedy response to my initial enquiry combined with a concise list of the options available and with an emphasis on providing information rather than securing the deal......much appreciated

6 June 2025
Unprompted review

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