Terrible experience
Terrible experience. Visited Abbeyvets with my poodle puppy on 5th April 2025 and signed up to the pethealthclub.co.uk and paid the first payment of £22.99 which meant a renewal date of 5th April 2026.
On 15th April a 2nd payment of £22.99 was taken by way of Direct Debit.
In February 2026 I received an email saying the Pet Plan was due for renewal on 14th March 2026. I disputed the date and it was supposedly passed to thepethealthclub.co.uk for them to sort out.
On 5th March 2026 I visited Abbeyvets for a nail clip which is free under the pet plan.
On 24th March I received a demand for an 'outstanding debt' of £33.74 for the nail clip.
The nail clip was done 9 days before the renewal date of 14th March 2026 so should have been free.
In actual fact the pet plan should be valid until 4th April 2026.
To be fair they deleted the 'debt' when I phoned up to complain but it appears they have no clue when it comes to setting up these plans. It also seems that if you decide not to renew you'r kicked off the plan immediately.
During one of the visits when speaking to a vet I was given contradicting advice regarding worming and flea treatments.
