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Abakus Direct Reviews 3,503

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TrustScore 4.5 out of 5

4.4

Living Room Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and quick delivery service, often noting that products arrived sooner than expected, even during busy periods. The delivery drivers are consistently highlighted for their friendliness, helpfulness, and excellent communication, often going above and beyond to assist with placing items. Many people are also very satisfied with the products themselves, finding them comfortable, of good quality, and accurately described. However, some customers also noted issues with product quality, mentioning discrepancies between online photos and the actual material or color, and some items arriving with damage or missing parts. A few other people also felt that communication regarding delivery could be improved, with some experiencing delays or difficulty reaching customer service for rescheduling.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and appearance... See more

Staff

People report positive experiences with staff, particularly praising the delivery drivers for their... See more

Quality

Users describe ambiguous interactions with quality, with many expressing significant disappointment.... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

5 stars for the delivery driver Chris, he was great. Arrived on time, friendly and communicated well before arrival. He got the sofa into the house easily before I had to shoot off to work. We are g... See more

Rated 4 out of 5 stars

Great sofas at competitive price. Company were in touch quickly too confirm order etc Although items were stated in stock online they were awaiting delivery, therefore this delayed receiving our o... See more

Rated 4 out of 5 stars

The sofa and chair I purchased are very comfortable. Definitely good value for money. If I had one suggestion that would improve the service it would be that the company kept in touch with you after... See more

Rated 4 out of 5 stars

Sofa arrived very quickly especially before Christmas. Its ok and will do as a sofa for my first house but the quality isn't amazing and it's harder than I expected, I don't expect it to last as long... See more

Company details

  1. Living Room Furniture Store
  2. Furniture Store

Written by the company

We know a thing or two about sofas. That's because we've been making high quality, comfy and stylish sofas for over 10 years. Those years of experince and expertise mean that today we're proud to bring you the huge range of sofas along with unbeatable quality, and service that's second to none.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very good, very nice

Very fast, good quality. Very comfy. Delivery man was very nice, got the job done and was polite. Would recommend!

28 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

Spent over a £1000 on a new sofa for it to arrive damaged and 2 month down the line I am still trying to get it replaced. They have till the end of next week and I will be going to my bank to claim it back. Sometimes there's a reason a place is cheap. Also the quality is rubbish. AVOID.

22 January 2026
Unprompted review
Abakus Direct logo

Reply from Abakus Direct

We’re very sorry to read about your experience.

However, after carefully checking our records using your details, we can confirm that you have not purchased from us. There may be confusion with scammers operating on Facebook under similar names to our company.

Unfortunately, we are aware that fraudulent sellers on Facebook sometimes pretend to be legitimate sofa companies, which has caused confusion for customers in the past.

If you would like to double-check the company you purchased from, please feel free to contact us directly and we’ll be happy to help clarify.

Kind regards,
Abakus Direct

Rated 5 out of 5 stars

The delivery was smooth and on time

The delivery was smooth and on time, and I really want to appreciate the delivery man - Chris. He was very kind, polite, and patient, which made the whole experience pleasant. Great service overall.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

New sofa and armchair

Yes, happy with the four seat sofa and hopefully be happy with the new armchair which will be arriving next week will use the company again when going to buy furniture in the future
good stuff

30 December 2025
Rated 5 out of 5 stars

Chris was absolutely brilliant

Chris was absolutely brilliant. He delivered a very heavy sofa, arrived right on time, stayed in constant contact, and carried everything into the apartment himself. The delivery was quick, smooth, and completely stress-free. Highly recommend!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy with service

Delivered in good time and I was notified in advance, which was appreciated. The delivery driver, Chris, was friendly, polite, and very helpful when bringing in the sofa. The sofa was easy to put together and arrived in good condition. Very happy with the service.

8 January 2026
Unprompted review

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