Aaron's Reviews 84

I had the most wonderful experience (AGAIN) with Ms. Cassandra!!! Her voice, skills, personality and enthusiasm was outstanding!!! So grateful for the opportunity to work with Ms. Cassandra!!!!

I have been doing business with this company since 1995 approximately they are great their customer service is excellent I don't have any issues but work with me I have had corporate and read your managers contact name because of my support throughout many years I deal with one store in particular they are awesome I love the delivery people I love the merchandise I've got the men in the past few years and at this point I don't even go to the store I called and talk to the manager and she picks up based on what I tell her I want and they are so excellent I always have the same delivery people that are respectful and kind I absolutely love this place Don't plan on going anywhere else

Aarons had a 20+rating from me and my husband Donald worked with us and he is extremely friendly and he has bent over backwards for us everything is well setup and all are nice and respectful. Donald took the time to make sure we had our t's and I's dotted and worked with us all ways

That 2 stars is because delivery guys were nice.
I couldn't decide if I wanted the love seat to a couch. More I figured out how I could use it because I don't just stuff furniture in my house I can't get anyone on thru phone if I do they screen over me hang up on me then get upset when I get mad they want an apology from me the customer before finishing my business with them. They won't then take that account into to get paid. I will just get a coffee table and a CHAIR at Bob's. Thanks for all the hopefully treatment then expecting me to act like an angel I think it's bigotry on their part. That's how it feels. Awful.

Better inspect furniture you get from them, they don’t clean their returns as good as the say. They brought us a used, which was supposed to be new double recliner infested with bedbugs then refused to take it back. We had no choice but to disassemble it and found it was full of white dog hair food crumbs and dust. And they still expect us to pay for it.

They are terrible! The staff is very rude! I had my item 30 days, made my first payment, time for my 2nd payment, I was a day late, they started calling me, I returned the call and said I would make my payment in 2 days, the next day, they were at my house saying, “No one could get in touch with me, so they came to my house” I had just talked to them earlier twice that same day! After they left, I called the store, The Rep was so rude, he said “we don’t have any record here Of anyone talking to you”! Then he says, “We will just pick the furniture up”! I said fine”! They are So bad, don’t understand how they stay in Buisness! DONT Ever Use Aaron’s!!

My review is about the store manager Rob or Rod I had an issue with an appliance and someone came out to look at it on Wednesday said they would give me a call with options the next day. Thursday came and went no call Friday came and I get a call about a late payment that I wasn't late this was 10 AM so I asked about my repair was told I would get a call back soon. 6:30 PM came and ai called bcs guess what no call. The first guy was nice then Rob talking in background jumps in a call- asks me questions about the first repair I had who came to fix- if you are the store manager is this not in your records? Then tells me they will try enter someone out soon. I asked so I have to contrive paying for something that is broken and no option of when it will be repaired? I asked why I wasn't called back on Thursday as promised or Friday morning why did I have to prompt the calls his answer --- that is the sales manager job & she didn't come in excuse me sir as the store manager everything is your job when your staff doesn't do or is unable to do their jobs the responsibility falls on you. I asked if I hadn't call no one would have called me back since it isn't anyone else job but the sales manager correct he said yes. Poor excuse for a manager if this is how he leads the store is doomed. What manager leads with that's not my job. This helped me out when I was in a bind but I found a brand new set that is being professionally installed in 1 day with 5 year warranty for less than what I still owed on this set. I've dealt with Aaron's for 4 years and until this guy became manager service was great! He will be the downfall of this store

Do not rent from this place. The 1 cent down lures you into a contract but as soon as you miss one payment they will be knocking at your door to pick the rental up. Also their website never reflects your correct payments. Your balance never goes down on the website. I was paying on a living room set and put $300 on it one week. The very next week they came knocking on my door for a late payment and picked the living room set up. You will regret doing business with this company! They scam your payments and tell lies to lure you into agreements !

Had a delivery today and Joe (Casa Grande, AZ store) was awesome! Very personable and so pleasant. Very helpful, did the job quickly and expertly, alone! No help. If every delivery person were like Joe, the experience would be pleasant for all involved, instead of stressful. Thank you Joe!

I leased a recliner from Jessica in the Melbourne store. I went in circles with her over the price, but thought we had made a deal on the cost. Beware!! I ordered the chair a couple of weeks in advance of when I would need it and was charged a hefty down payment. When my payment came due it did not reflect the down payment. After speaking with Jessica and Heather I am transferred to the manager who informs me the cost is the monthly payment plus the down payment. I was very upset as in my fifty years of doing business down payments are subtracted not added to the bill. Thank goodness the manager made things right and hopefully is training her sales people to make full disclosure of the hidden fees.

If you enjoy being harassed for being a few hours to a few days late on a $50 payment, then Aarons is right for you. If you enjoy having repo men show up at your door, threatening to take your leased things, to having "wellness checks" on an early Saturday morning, then I couldn't recommend this company enough for how scummy their business tactics are

Gabbie in Camp Hill is very helpful and expedited a sale table and bed for me. She gives clear instructions and is committed to supporting customer needs and goals. Ty so much Gabbie. Melanie

I rental-purchased a sofa combination furniture set at Aaron's. On the day of delivery I called Aaron's to ask what time they would arrive. It became obvious to me that the two white gentlemen who delivered the furniture, after hearing my voice over the phone, knew that I am Black. The gentlemen made prior arrangements to exercise racism. While sitting on the sofa, I've periodically experienced a constant irritated itching. I allege that the two gentlemen contaminated the furniture somehow. I am now the owner of the sofa combo. It is a call for action.
Delivery of furniture: August 2023.

im always on time with my payments except these 2 months ...i been in and out of hospital stays i just literally got home and Bryon was here ...i am grateful he talked to the store and got everything straight for me ...i appreciated how nice he was and polite ....wish we had more businesses like this .

We bought sectional,tv, and bedroom suit. The drawers are coming apart, the top of couch is coming apart , on the sofa the bedding is coming out, and pillows are ripped. We scheduled 2 times to look at it the 2nd time the appt was at 3 they never showed until after 4 now the manager Ron says he told us 3-6 and no it’s in the calendar what time. They don’t care about customers at all the furniture they sell is cheap and they want $3000 for it. DO NOT go here to buy anything . Horrible

My first experience with Aarons was great. I decided to get something else from them and the whole experience has been horrible! The staff is never on the same page they could care less about customer service and don't even waste your time calling the 1 800 number because their attitudes are just as bad. There will never be a next time!!

We have bought stuff from Aaron's in Mount Airy NC in the past with no problems. This time we ordered a washing machine and get it delivered. The guys installing it broke the water line at the washing machine under the cut off valve. Husband had to cut whole house water off. So now we have no water and tried contacting the store mgr they say it's his day off but he's in a meeting🤷. Tried corporate and really didn't get much help there either. So now we're waiting on somebody from Aaron's to call us back and see what they are gonna do about this. So freaking aggravating.

I am writing to formally express my concern regarding the conduct of the store manager, Mr. Tyler Denman, during my visit to your location at 1636 S. Braddock Ave, Suite B, Pittsburgh, PA 15218, on June 25th between 2:30 and 3:00 PM.
The purpose of my visit was to report an incident involving two individuals in an Aaron’s truck who were observed by my neighbor aggressively banging on the rear door of my property. This occurred following the eviction of a tenant who had left behind a refrigerator. When I arrived on-site, I discovered the back door had been splintered — evidence of an attempted forced entry, no access was gained. I came to the store to file a complaint and schedule a pickup for the appliance.
During this visit, Mr. Denman came from behind his desk and followed me to the exit, shouting, “Get out of my store.” I can’t understand why his behavior escalated. At no point did I raise my voice or behave in an aggressive manner that would justify such a reaction. I entered the store with the intention of resolving an issue, and I was met instead with hostility and unprofessional conduct.
The store manager's actions reflect poorly on the business and fall short of the standard of customer service one should expect. A manager is expected to lead by example, demonstrating professionalism and courtesy, particularly in challenging situations. Mr. Denman's response did not meet that expectation and was both disappointing and unacceptable.
I respectfully request that this matter be taken seriously. I hope you will review any available surveillance footage from the time of the incident and take appropriate measures to ensure this type of behavior does not occur again.
Thank you for your attention to this matter.

i had money taken out of my account for 2 items and they were both picked up even without owing anything on them. i even called to verify wether they had to be picked up or not and i was still told yes. DO BETTER!

Horrible experience!!!! will never order through them again. I had an order set up, had gotten no information of the order being cancelled and was told that I would be charged another fee to reopen the order. this information was given 1 hour after recieving an email that everything was approved and after speaking with aarons personally about my delivery.