Aarke Reviews 923

I was a little shocked when I read the previous reviews here. Of course, I don't know what all the employees are like, but Monika was incredibly wonderful, friendly, and very quick. She helped me 100%, and that's something you rarely experience these days. I hope she gets a raise from her boss. <3

We bought our first Carbonator 3 some years ago. We chose Aarke for its beautiful design. It worked very well, but about six months ago it suddenly started leaking gas. I was able to temporarily fix the issue by replacing the pakking, but after approximately three months the problem returned—this time with a much more severe leak. I was disappointed because I had hoped the machine would take longer.
Before deciding to buy a new machine, I contacted Aarke to ask whether it could be repaired. Their customer service was excellent. I received a response immediately. After several email exchanges, it became clear that the machine couldn’t be repaired. To my surprise, Aarke offered me a 50% discount on a new Carbonator. I hadn’t expected that at all, and I was genuinely pleased. I had forgotten that I was disappointed when my machine broke down :-).
I ordered the new machine right away and received it just a few days later. Overall, excellent customer service from Aarke, impressively fast delivery, good machine with a beautiful design.

I found the customer service team very nice, efficient and professional. They provided all the technical and analytical information straight away. The results are very convincing, with the filtration of tested heavy metals (lead and copper) remaining efficient throughout the granules' entire 120-litre lifecycle.
The purifier's design, made from glass and metal, is also great and it avoids plastic parts.

We have an Aarke kettle, and it's beautiful, big, pours easily, and can be set to different temperatures, which is great for making specialist tea like matcha. After just over a year, though, we experienced some problems getting it to boil - either it would switch on without much persuasion, or it would just stop. As it was still within its 2 year warranty I reached out to customer services, who initially referred me to the retailer, Selfridges, who were spectacularly unhelpful so for a while there I thought I might never get a cup of tea again but actually customer services stepped back in, organised it so DHL could pick up the faulty model and have since received it and sent me codes to order a new one FoC from the website. So far so good! Hopefully, the new one will be here soon, and it will work FOREVER.

Very impressive, responsive, helpful customer service. It's a vanishingly rare thing these days: good customer service from real human beings, so in addition to the products being great, the after care is really good and so as far as I'm concerned Aarke are to be highly recommended.

The water filter is plastic free and very well made. Easy to pour. I wanted safe, micro plastic free water, especially for my children and pets.
Very well packaged and fast delivery.
Thanks Aarke ❤️

The customer service was excellent I had misplaced the drip tray while unpacking . I reached out to customer service and within short time had a reply email. I send them the packing slip and in minutes received notification of a replacement at no charge ! Everyone I deal with at Aarke , in UK in Australia and independent representative was amazing . Everyone tried to help and directed me where to go.

I dropped the glass lid of my coffee grinder - entirely my own fault. Aarke offered to send me a new one free of charge - I find that very generous. The grinder itself works great.

I absolutely love my Aarke stainless steel kettle not only in terms of stylish design but also functionality - it’s the only kettle I found with 💯 stainless steel filter inside the spout with no plastic! I looked at loads of kettles and this is the only plastic free I could find. It’s easy to fill and I love the gage that shows you how hot the water is - could save reboiling as it’s double insulated. It’s definitely worth the price and if you buy directly from Aarke they can have some good offers.

Aarke’s customer service is brilliant. They respond quickly and always try to go the extra mile. To me this is key for a succesful business online. Too many suppliers don’t communicate at all.

This level of service convinced me, to proceed in buying a Carbonator Pro.

I have several products from Aarke - I have found their Customer Service exemplary and so responsive - a rare find!
- Beautifully designed products that just work with support that is outstanding.

Customer service has been excellent to work with!

We’ve been using our Aarke Carbonator Pro for about 2.5 years and have been very happy with it overall – both in terms of build quality and everyday use. Unfortunately, the bayonet lock broke after this time. However, we were truly impressed by the customer service: the exchange process was incredibly smooth, and we received a completely new device without even needing to return the old one. That’s outstanding!

One minor drawback for us is the limited ability to thoroughly clean the device. Over time, this can lead to limescale buildup, which may block the mechanism – likely the reason for our issue.

All in all, it’s a great product with excellent service. We’re giving it 4 out of 5 stars.

Kettle started leaking from the bottom, but I had the best support ever from Maria. She send me a new one with no charge.
Than you Maria for an excellent support.

We ordered a Carbonator 3. Amazing design. We love it!
First, we received a product that wobbled. The support reacted immediately and sent us a new one. This one is perfect. We can highly recommend the Carbonator 3 and the company.

Extraordinary customer care for our carbonator that could not be repaired by me with guidance from the company. I really felt they went over and above. Products are excellent and servcie too.

Hi Klara,

Thank you so much for the excellent service from you and your company.

This level of customer focus and product quality is unfortunately very rare these days. For this reason, I will gladly recommend your company and products.

Best regards from Rott am Inn, Reinhard

We have the beautiful kettle. After 3 years it developed an issue. Customer service was great. They sent me a new one, even though I didn't have a receipt (they just asked for the serial number).

My machine didnt work so I reached out to Aarke costumerservice and got very good help. Im very happy! Thank you Aarke.

I made a video on my broken carbonator and send it too Aarke support. The day after I got a email from them, they said after seeing the video they would send my a new one. That’s what I called Good Will and great support!
Thanks a lot Aarke.