Andrews & Arnold Ltd Reviews 

I was lucky that One Touch Switching had just been introduced and switching to Andrews & Arnold was a breeze. I use my own router and had FTTP with my previous ISP. There were several reasons why I switched, firstly A&A has a good service reputation, secondly VoIP is available and thirdly IPv6 is active. Whilst I had no technical problems with my previous ISP, I needed to switch my traditional analogue phone line to digital (VoIP) as the old landline had been destroyed in a lightning strike and A&A could do that simply. A&A may not be a budget ISP but I'm glad I switched to them.

I've been with a variety of ISPs over the years and lately on a Three 5G broadband service. The 5G was great when it worked but had high latency and frequent outages. Working from home a reliable service is paramount. Working in the networking/IT field and having a fairly significant home IT infrastructure I wanted an ISP where I can use whatever router I wish, preferably with a static IP address. Bandwidth is a bandwagon I'm not fussed about and c150mb is more than adequate for my needs. Lots of research led me to Andrews & Arnold and I'm glad it did.

Here is what I would call a proper ISP. Very transparent about their network, utilisation, and infrastructure. I'm more than happy that they expect their customers to have some technical ability, it suits me down to the ground.

I ordered their home package with 1TB/month capacity on a 130mb down and 30mb up and a month in it has been 100% reliable, the only blips were down to me rebooting my router, nothing to do with A&A's service. Latency is very low which leads to a very snappy experience and I'm using about 2/3rds of my monthly 1TB allowance so all good.

I love the fact I can see ALL the stats of my circuit from A&A's website, good luck getting that level of detail from any of the big name ISPs. Who gives a stuff what A&A's customer portals look like, I don't. They are perfectly usable and functional and, crucially, give you all you need.

A static IPv4 address AND IPv6 address space is an added bonus and allows me to host my services at home as and when I need/want to. Copious amounts of documentation available on the website is appreciated.

A&A fill a much needed niche in my opinion. They provide a solid service with no bells and whistles and assume you have some technical skills, likewise I don't think they'd insult me with the old 'turn it off and on again' or 'reset your router' tosh that Three seem to fall back on. Should I need any technical support then being able to phone a small team who tallk techy is a huge bonus.

So what about the elephant in the room - the price? Yes, A&A aren't the cheapest and I could have gone with a 1gb service for less but.... that would have meant dealing with call centres, CGNAT, poor technical support, and being one customer of many thousands and therefore 'disposable' as demonstrated by Virgin and Three recently.

If you're serious about your broadband service (and you should be) then A&A should be top of your shortlist for consideration. I'm very pleased with the service and it's a price that I think offers good value for what I get from it.

Bit of an odd one this as I can't actually review the service, this is a review of their sales team. So I contacted the sales team as I wanted to place an order for bonded fibre or potentially a full leased line. This was for a house, not a business. I did manage to talk to the sales team on the phone and explain what I was looking for and the chap on the phone was knowledgeable. He told me to email the sales team with the full details. I did this and waited, and waited and didn't hear anything back. So then I sent another email to ask if they were still interested in quoting for the install. And again, I didn't hear anything back. This was a bit disappointing, I contacted several suppliers so I had more than one quote. AA were the only supplier who didn't respond. I would have been happy with a simple, 'thanks for the query but we're unable to supply a service to you'. I didn't receive anything though, and writing all the details for the quote took me a fair bit of time. Ultimately, I did use this same email with other suppliers though so its not like my time was wasted. I had a feeling that AA would have been the best quote, after looking at their website and comparing the pricing on there against similar offers from their competitors. In the end, I had little choice but to go with someone else. And this was a £250 per month service, not a small home broadband line. I'm unsure if they just saw me as a small little fish and weren't interested but I think it would have been courteous just to reply and let me know this.

Good and friendly communications. Professional service with all required information provided.

Great ISP. Been with AAISP for a few years on FTTC, moved to FTTP about a month ago.

Great performance, great service.

I have been a customer with various services from A&A for a number of years. The service and product is nothing less than fantastic. With technical people who know their product.

Any issues are dealt with promptly

A superb experience and company.

Well done!

I've been with A&A for several years, initially for ADSL, but also using two bonded VDSL lines for a backup to a fibre connection.

I've recently moved my FTTP connection over to A&A and it went very smoothly, taking less than a day to do the transfer.

The quality of their connection is unmatched, and the technical knowledge of their staff is top notch. It's nice to speak to someone who understands networking when you have an issue.

Recently upgraded to full fibre with A&A. Easy process and kept fully informed at every stage.

Slight issue connecting after the fibre was installed but quickly sorted by the always excellent tech support.

I tried different ISPs but didn't like the way they were treating me. They would keep slowing me down, prioritizing other types of traffic and their latency was appalling so gaming was messed up. My connection to other players in the UK was like gaming with international gamers in South America.

This ISP is different. Their speeds remains almost constant regardless of the time or season. Their latency is really good so even video calls don't glitch or resync.

A&A are more expensive than some of the other ISPs but I think the performance and reliability of the connection more than makes up for it. I've been with them for a while and I'm happy to stay with them because currently they're not over-subscribing and saturating their networks.

In all the years I have been using Andrews & Arnold I have never been let down once.
Never been blocked or throttled back at peak times.

Andrews & Arnold have a well deserved reputation for great customer support.
Everything from pre-sales up to pointing me in the right direction for a more interesting IPv6 config was as smooth as they could make it.

Honesty
Efficiency
Reassurance
Technical knowhow
Human beans on the end of a phone
All adds up to an AAISP internet connection

I recently moved house and had a very negative experience with Virgin Media unable to provide fibre service but only realising on the day of installation and another VDSL ISP failing to get service provided due to problems with Open Reach.

A&A were fantastic and dealt with the complexities of navigating Open Reach quickly and I was connected in days. Later, when complexities in the internal phone wiring meant that the copper connection needed to be rewired they handled the communication with Open Reach and got it resolved within a couple of days, which was amazing based on previous experience with Open Reach.

The service is also very reliable and flexible, with very good customer support and lots of technical information available directly via the customer portal.

Highly recommended

Great service - never any issues with connection and the team are always helpful, friendly and responsive.

I have been with A and A for maybe 10 years now, their connection has never dropped at all in that time, other than maybe routine overnight maintenance. The speed has always been excellent compared to other providers on the same exchange. The icing on the cake though is this (make sure you are sitting down, especially if you are a customer of a big ISP like BT, Virgin and the like, as this will shock you!) when you phone them, with a sales query or a technical issue, the phone is actually answered by a human, always by someone helpful and polite and 9 times out of 10 usually within approx 5 rings. Does'nt sound like much but when you have experienced massive hold times, service speed issues, pre-recorded menus and all of the your call is important to us rubbish that comes with the big boys, this is absolutely and utterly brilliant, a breath of fresh air. I can not rate A+A enough, their service has been completely faultless over a 10 year period..that says it all!!!!

Great service in moving my broadband from FTTC to full Fibre (FTTP). Jason was on top of it every step and made sure my subnet and internet telephone number migrated seamlessly.
As I've come to expect from Andrew & Arnold, everything went without a hitch

Amazing customer service - very responsive to customer questions and problems.

After experiencing some crazy speed issues on my FTTP connection with my previously provider I decided it was time to switch to a provider that put service at the top of their priorities
It’s been seamless with speeds and ping times back to where they should be with no crazy routing via remote servers.

A&A are second to none for customer service - you get straight through to their support when calling them and they resolve issues quickly. You don't get passed to "second line" - one call - one fix. If only other providers were like this. Brilliant.

Great customer service all round. No gimmicks, no nonsense and no dramas when you're looking to make a change.