Andrews & Arnold Ltd Reviews 

The best of the best. A&A ISP is the perfect ISP for anyone who is tired of being shuffled between telephone support lines who can't fix your problems (or know anything about them). A&A may be more expensive on paper - but when I think about the peace of mind (and lack of headaches), I think I'm willing to say it's worth the cost.

Responsive, knowledgeable support team. Helpful and efficient sales team. Great service with almost no down time in over two years with them. Recently moved from Open Reach to City Fibre with AA and it was an easy and smooth transition. Highly recommended.

I have recently switched to A&A hand had a new broadband line installed by Openreacher and router supplied by A &A. A &A are honest and prompt in providing adequate and helpful technical information and a router that works. Also very straightforward financial information and charges.Telephone staff friendly, helpful, and comprehensible when you need them.

Top quality service and support. A&A could be considered as pricier than the competition, but really there is no competitor that offers the same level of support and service. You get an incredible amount of control over your connection (not to mention all the stats!) and the few times I've had to use their support they have been excellent. You get to speak to someone who really knows what they're doing and isn't just reading a script that starts with 'have you tried turning it off and back on again'.

Quick and to the point replies to support requests.
The control portal is well organised and contains lots of useful information and controls that helps me with my homelab. They offer many useful services I might use over time. Just awesome.

Just had a new FTTP install. Everything went great - the install went exactly as planned, service is super fast and the sales and support teams were great for a few minor questions.

I left a review for this ISP in 2023. However since then the seevice never faulted or lagged in speed . That was via FTTC copper pair.
We have recently been upgraded a couple of weeks ago to Full Fibre FTTP broadband.
An easy hassle free transition with no loss of service . Brilliant. Thanks A&A

We've been customers of A&A for a few years now, and they've always been brilliant. We've just moved about 150 miles, and changed from having a G.Fast connection at the old house to FTTP at the new one. A&A were really helpful, doing everything they could to make the transition as seamless as possible. It's always so good to know that you can call them up and discuss aspects of the service with someone who knows exactly what they're doing. You don't mind paying a little more each month when you get a service that is so good!

Simply the best ISP. Period. Yes, they're not the cheapest, but you get what you pay for. I've been with them for 10+ years now, and I don't think I've ever had a problem that was their fault. One or two minor problems which turned out to be the fault of BT (or OpenReach), but A&A managed them very aggressively and kept me in the loop constantly.

Formerly a fantastic ISP we were proud to resell, and the connectivity itself remains great, but the customer service side has always been the weakest link and it has got progressively worse. Technical support has always come across as a bit abrupt but effective, but communicating with sales is an exceptionally frustrating process, often waiting days for replies on simple queries.

We’ve been a customer with A&A for nearly 14 years and would never think of going anywhere else.

At the beginning they helped us get a broadband connection just before Christmas when our existing ISP went into liquidation. We contacted several ISP’s but they were the only one who said they could get us connected quickly before Christmas.

Since then the service has been flawless, any issues (with BT/ Openreach) got quickly sorted for us and they have the best customer service with emails and phone calls being answered quickly by very helpful people and not AI.

We’ve now upgraded to full fibre and a VoIP service. The transition was completely hassle free, no downtime, no issues and consistently getting the speed we’re paying for.

With our old ADSL connection, A&A never increased their monthly price in 14 years. Very impressive.

Here’s to another amazing 14 years with A&A!

All has been smooth and speeds are exactly as advertised consistently.

Customer service and communication is well above average!

By far my favourite ISP and I wouldn't think of going elsewhere.

The best ISP, bar none. We were with A&A for 4 years and had flawless connection and customer service. When we moved, we foolishly thought we'd try out any other name as they're cheaper, and Openreach is in a good state these days.

Turns out, no. They're all absolutely useless. None of them can seem to get internet at our new property, and it's impossible to get through to customer service. A&A though, not an issue, and not only that, but with 4x our 'maximum available speed' because thank god, they still offer G-Fast if you want it.

They have the absolute best customer service in the business, and despite higher costs (which don't rise every year), I'd pay double their fee for the half the service they provide.

I'm cornered. In a good way. They've not let me down in over 4 years of service and they've earned themselves a customer for life. Do not hesitate to go with A&A if you can afford it.

i've tried them all over the years - started out with BE Broadband (RIP), then BT (never again), then Sky (never again), then Virgin Media (never again), then AAISP.

I literally kept VDSL on AAISP for 4 years, despite having faster speeds advertised from other providers, because they
a) pick up the phone when you ring the UK number
b) know what they are talking about when you ask them a question
c) reply to emails if you send them
d) have an active IRC channel (yes, really) if you want it
e) give you proper static IPv4 address(es), no double NAT bullcrap

I've since moved to their fibre service, and it's just as good as the VDSL but faster.

worth.every.penny should be the what 3 words address for their office.

Moving abroad in 2020, I wanted to keep my UK phone number for security reasons, as many services including my online banking rely on SMS OTP for verification *sigh*.

Saw that A&A offered a low cost SIP contract, and a transparent one-off switching fee. All my questions were answered in advance using the live chat on their website, and the documentation was extremely helpful in setting everything up. And MFA as standard everywhere.

Now, 5 years on, it just works. I receive SMS, including OTP, to my email with no noticeable delay. I can receive incoming phonecalls via SIP in the Linphone app. And I can still make outgoing calls to my grandparents so they can recognise my number. All for less money than I spend per year on toothpaste.

Thanks A&A, here's to another 5 years (or 10 or 20 or...)

So far, so good. Everything went smoothly with the change over and had no issues so far. Very Helpful.

Flipping adore these guys. They are awesome at service quality and there’s no “have you tried turning it off and on again?” They monitor everything and put those tools in the hands of the people who that talk to customers. 1000/10.

Excellent service as ever. Quick, accurate, efficient. Does exactly what A&A promises, and easy access to technical monitoring tools is a game changer. Gradually migrating the bulk of our connections to A&A

Not sure how they do it - competitive pricing, leading products and amazing customer service. The support team are so helpful and patient - not there are many issues to resolve. AA are my go to team for broadband. They provide us broadband in London and the south coast.