A690 Specialist Cars Ltd Reviews 

806
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and caring staff for their helpfulness and extensive knowledge. The service is frequently described as excellent, with many appreciating the clear communication, efficiency, and exceptional after-sales care. People are very happy with the quality of the vehicles, finding them exactly as described and in great condition. However, some people were dissatisfied with product quality, experiencing issues with their vehicles shortly after purchase. These problems included cars misfiring, having shot coils and spark plugs, or refusing to start due to a packed starter motor.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Product

People report positive experiences with product, with many expressing delight over their new cars, such as a... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being amazing,... See more

Quality

Consumers generally express satisfaction with the quality of vehicles and services, highlighting top-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

806 reviews

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No recent history of asking for reviews

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4.9

All reviews

(806)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Felt really welcomed and surrounded by…

Felt really welcomed and surrounded by a friendly and knowledgeable staff members who were very helpful and supportive to my needs for a new vehicle. Never felt under pressure at any time and collected my new vehicle yesterday looking amazing in the showroom. Just drove it 5 hours back down south to work and what a pleasure it was . Thank you Andrew and all the team 👍

1 August 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic place

What a fantastic place, bought a Range Rover today, beautiful car,part exchanged mine,the service was exceptional, staff and owner fantastic and everything went smoothly. They even stopped open late so I could take my car today.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

New range rover…

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made the experience very easy and kept in touch with any updates and when the day came to collect my car I was blown away by how good it looked .they went above and beyond to make it a pleasant experience and cant thank Andy enough. Would definitely recommend these guys for your next car .

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Just purchased our car from A690…

Just purchased our car from A690 specialist Cars ,and I can honestly say that it was the most enjoyable and professional experience that I've had over the many cars I've bought over the years ,Andy was my sales manager who was absolutely brilliant in every aspect of the sale offering many options which were available to me ,Phil was brilliant with his knowledge of the car I was buying ,so much choice was available at the showroom, a well managed company who go above and beyond, well happy

22 July 2026
Unprompted review
Rated 5 out of 5 stars

This is my second time using A690…

This is my second time using A690 specialist cars for a deal, and I can honestly say the whole team is amazing, I have been dealing with Andy who was an absolute pleasure big shoutout to Phil also, the lads there seriously can't do enough for you and anything you need is sorted promptly, there is definitely a reason they get reoccurring customers me being one of them, amazing branch with amazing people thanks lads

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent 👌🏻👌🏻👌🏻

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and Andy made us feel very welcome. I decide to purchase the car, the transaction very simple and I collected the car when it suited me 👍🏻 I can’t recommend this garage enough

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Buying a Range Rover Sport

The whole experience from looking at different cars, to test driving, part exchanging and pick up was explementary and personal. Andrew Nixon was patient and helpful giving good practical advice. I would definitely go back to A690 again if I want to change my car in the future.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Andy and Harvey did a great job…

Andy and Harvey did a great job explaining the history and specs of the vehicle and the pros and cons of various finance options. This is the second vehicle I have bought from A690 specialist cars. They have looked after me with the previous vehicle wrt servicing and after sales care and most importantly the wife trusts them so when we decided we needed a bigger car (7 seater for 3 kids and luggage etc) we didn't look any further.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish A690s service was…

From start to finish A690s service was 10/10 went to view a defender, booked a test drive. Got to meet the owner who gave me confidence and peace of mind I was buying from the right garage. Great local company and fantastic service from the sales team

4 June 2026
Unprompted review
Rated 5 out of 5 stars

My new RS6

From start to finish, this was one of the best buys I have made and it was down to the wonderful friendly people at A690 Cars. Thank you guys I love my new car

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional outfit

Very professional outfit, kind, friendly and family sense. Andy, although new to the business was exemplary. Perfect salesman, not pushy, very honest and true to his word. We’ll be customers for years to come!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Had my timing belt etc done today, Brilliant garage and service from start to finish. Definitely will be my go to garage from now on. ☺️

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing garage amazing cars amazing staff

This is an amazing garage with amazing quality cars and also fantastic staff! The owner Phil is lovely and personally rang me and also salesman Andy was fantastic in sorting our new car for us. All staff are very friendly, knowledgeable, welcoming and genuine. The cars they have are beautiful and are all top quality and the service is absolutely 5 star! They go above and beyond. we would highly recommend this garage to anyone. The owner Phil is very fair a genuine man very reasonable prices and if he can help you he will. Thank you. From the Spencer family.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

First Class Sales

From the first contact Andy was very attentive. Sharing all available information willingly. No hard sell. Just a knowledgeable team who clearly know their products.
I would highly recommend A690 Specialist Cars to anyone in the the future. The Range Rover Sport drove the 185 miles home faultlessly

22 May 2026
Unprompted review

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