A Ok9 Reviews 270

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and effectiveness in improving their dogs' health and well-being. Many people noted significant positive changes in their pets, from improved digestion and joint care to reduced anxiety and alleviation of skin issues. Reviewers appreciate the natural ingredients and the wide range of supplements available, finding them to be superior to other options. However, some customers were dissatisfied with the order fulfillment, mentioning instances where supplements were missing from their packages upon arrival. A few other people also felt that the product was ineffective for their reactive dogs.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the effectiveness of various... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the effectiveness of... See more

Based on these reviews

Rated 5 out of 5 stars

Probio K9 Been using this for many years now. I use it for my yorkie for keeping her yeast infection at bay but also my Weimaraner who has water added to his means to help keep him hydrated due to hi... See more

Company replied

Rated 5 out of 5 stars

In less than two months, we have seen a marked improvement in our lurcher’s separation anxiety. When we have to go out now, she simply takes a slipper to her bed and falls asleep! Previously she would... See more

Company replied

Rated 5 out of 5 stars

Bought 3 tubes of pate competitively priced (also gave me discount code). Dogs love them cut into small pieces to use as high value training treats. Great customer service. Definitely use again

Company replied

Rated 5 out of 5 stars

Bug Canine has been a game changer for my dog Archie. He used to be so sick everytime he had his flea tick and lice and worming treatment. He's maintaining a good weight now and is a happier dog gener... See more

Company replied


Company details

  1. Animal Feed Store
  2. Pet Supply Store
  3. Vitamin and Supplements Store

Written by the company

Maximise the mental and physical health of your dog.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Website leaves much to be desired

I regularly purchase Calm K9 in multipack bags. Not cheap. It does definitely help though which is why I have purchased it for a few years now.

However, I take away two stars from my rating because of the website and customer service:

1) It does not have a Contact Us link on any page I have visited.
2) The website is lacks easy to find basic customer assistance information. For example, I struggle to find any way, or any information about, how to update my email.
3) It does not seem to have a FAQ section.
4) Customer service response is not reliable. I finally found an email for them in a previous purchase confirmation email, so I messaged them six days ago. There has been no response.

Although orders seem to be processed in a timely way, I would expect much better customer service and a better website from this company knowing who is behind it.

Disappointing.

3 April 2025
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Christina

Thank you so much for taking the time to share your feedback – and for being a long-time Calm K9 supporter! We're over the moon to hear it’s been helping your dog, and we’re so grateful you’ve stuck with us over the years 💜🐾

We’re really sorry to hear you’ve had trouble reaching out and navigating the site – that’s definitely not the experience we want for anyone in our amazing community.

Just to clarify, our Contact Us details and lots of helpful info, including our FAQs, can be found under the ‘Knowledge’ tab on our website. It sounds like we may not have received your recent email, which is such a shame – we’d love to help with anything you’re struggling with! Please do reach out to us directly at hello@a-ok9.com and we’ll be more than happy to support you in any way we can.

Thank you again for your honesty – it really helps us grow and serve our community better. We’re so pleased Calm K9 continues to be part of your dog’s wellness journey – you’re doing an amazing job 💪🐶

Rated 1 out of 5 stars

I have been scammed like never before!

I have been scammed like never before!! They asked me to upgrade to withdraw and then they changed my password. No withdrawal. Just asked me to upgrade again. Not serious!!

4 March 2025
Unprompted review
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Reply from A Ok9

Hey Franky, we have sent you a request for more information as this doesn't sound like it relates to A-OK9. If you have used A-OK9.com and are having an issue, we would love to solve this for you. Please drop us an email at hello@a-ok9.com and we will look in to this for you.

Rated 5 out of 5 stars

Prime K9

We absolutely 💜💜💜💜💜 Prime.

Thanks to using it, Quincy oozes good health, and he has the shiniest, lushest, most tangle free, soft coat I have ever seen, and he is a large, energetic long haired German shepherd, who just loves running around in the woods, sploshing through puddles, getting in the undergrowth and the like... so lots of opportunities for his floofs to get tangled! And yes, grooming him is a total pleasure as a result of the health of his coat!

Seriously wonderful stuff 💜💜💜💜💜

7 February 2025
Unprompted review
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Reply from A Ok9

Thank you for the review, Sue! We love hearing that Quincy is dazzling everyone he meets with his gorgeous coat and stunning looks, thank to Prime K9! We appreciate your kindness to the amazing Ask Team and the rest of the A-OK9 team!

Rated 5 out of 5 stars

CALM SENIOr

I have my boy Toby (10y) on CALM SENIOR for about 10 days because he started barking for “nothing” . I already notice a difference : he is way more relaxed and the barking has reduced to a minimum !

27 January 2025
Unprompted review
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Reply from A Ok9

Hey Ann
Wow, thank you so much for sharing your experience with Calm-K9 Senior! 🥰🥰🥰 It's awesome to hear that it's been such a game-changer for your dog! 💖🐾

We're thrilled to be a part of your journey in helping your dog make positive changes, and we're here if you ever need anything else!! 💖

Rated 5 out of 5 stars

Love them all - Prime may be my favourite

I love all the AOK-9 supplements that I give to my dog, but Prime may be my favourite. It is chock full of goodness & you can definitely see the results - a dog with a super soft & shiny coat with minimal shedding. It is also reassuring to know that my dog is benefiting from all the nutrients & vitamins on the inside too.

25 January 2025
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Natalie!

Thank you so much for taking the time to share the awesome experience you've had using Prime-K9 and our other supplements, we greatly appreciate it! We're so happy to hear that Prime has been keeping your pup's coat nice n' soft & shiny! We look forward to helping you keep your dog's health and well-being in tip-top shape!

Rated 5 out of 5 stars

Life changing results

I originally had the calm product in an order from Absolute Dogs. I have 4 dogs but my latest rescue is very reactive to all noises. The calm supplement made a difference almost immediately. It really has transformed his life and now he only barks at loud, sudden noises. If he misses a couple of days (usually because I'm away and whoever is feeding him at home hasn't added it to his food) it is really noticeable.
I have also started adding other products to my other dog's food.

8 January 2025
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Zoe!

We love hearing about your fabulous wins with the Calm supplement!! Thank you for the amazing review!

We know that your pup is so lucky to have an awesome owner like you helping them transform into the dog we all know they can be!

With A-OK9 Calm and some amazing optimism games on your side you will be able to smash any goal you set your sights on! :D Enjoy!

Rated 4 out of 5 stars

Great products but ………

Great products but would really like a contact number not an email address. Having issues with a subscription and can’t seem resolve it by changing details on my account page. Out of product and my dog is back to biting and chewing himself raw again.

3 January 2025
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Naomi
Thanks for your review. We would love to help you with your subscription struggle. If you haven't already, please drop us an email at hello@a-ok9.com and we will help you with a quick response.
We're here to help! 🐾💙

Rated 3 out of 5 stars

Love the product but long delay in receipt

Love the product & I'm a long term customer but ordered and paid 14/11 and it took 22 days to arrive with no communication to explain the delay until 25/11. That promised despatch by a certain day but it didn't happen. I emailed twice chasing the order but didn't get a direct reply until 2/12. I understand delays happen but proactively contact the customer addressing their issue (not the generic email you sent out to everyone), explain and offer an order cancellation and refund if the time delay is unacceptable to them.

6 December 2024
Unprompted review
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Reply from A Ok9

Hey there
We are sorry for the delay in your order being sent out we were very overwhelmed by the uptake for the gift pack offer. We really appreciate you as a customer and hope that you will get to use your voucher which was in the email you received on your next order with us.
If you need any further help, then please do get back in touch with us, we would love to help.

Rated 5 out of 5 stars

Saved by the AOK9 team

I was going away and had not realised I did not have enough AOK9. I put in an urgent request and the response was super fast. Thank you team for saving my bacon by sending a new supply through so quickly!

14 November 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey there!
🤩 We are so glad that you had such a positive experience with our customer service team, providing excellent service is a top priority for us, and we're grateful for your support!!
We're also glad that you love using our supplements too!
If you ever need anything, please don't hesitate to reach out. We're here to help! 🐾💙

Rated 5 out of 5 stars

The greatest customer service

A-OK9 has one of the best customer service dept I have encountered. They really bend over backwards for you.
Their supplements are also one of a kind, no strange things in them and they work great!

15 November 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey there!
🤩 We are so glad that you had such a positive experience with our customer service team, providing excellent service is a top priority for us, and we're grateful for your support!!
We're also glad that you love using our supplements too!
If you ever need anything, please don't hesitate to reach out. We're here to help! 🐾💙

Rated 5 out of 5 stars

I can’t rate this product enough

I can’t rate this product enough - expensive yes but so worth it. I have a giant breed Caucasian Shepherd and after using this now for 6 months or so the difference in her is outstanding. She is so much more receptive to visitors, other dogs and strangers on walks - so much so we keep thinking she’ll go back to the mothership soon and the real Tillie will come back! 🤣🤣 I hope not! She’s so much less anxious so fireworks this last two weeks were a breeze! We now have the dog we always knew she could be. Thank you!

13 November 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Patricia
Wow, thank you so much for sharing your experience with Calm-K9! 🥰🥰🥰 It's awesome to hear that it's been such a game-changer for your dog! 💖🐾

We're thrilled to be a part of your journey in helping your doggo make positive changes, and we're here if you ever need anything else!! 💖

Rated 1 out of 5 stars

Just tried to order..took the money out…

Just tried to order..took the money out of my back ..5 minutes later the money is back in my account ..no explanation ..no email

28 October 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Jason, we would love to help you with this and look into what happened with your order! Would you please reach out to us at hello@a-ok9.com so we can support you further and resolve your order struggle. We look forward to hearing from you!

Rated 5 out of 5 stars

Seems to work!

We've used the supplements from AOK9 for a good few months. The probiotic one has clearly made a difference to Snoopy's digestion (I'll spare you the before-and-after comparison, especially the "before") so that's now a permanent part of his diet. I was dubious about the Plaque preventer, but given how successful the other one has been we tried it. About three months on, there's a very clear improvement. This isn't exactly a randomised controlled trial, but it's hard to see what else changed in those three months, so we'll be sticking with this as well.
Phil, Walthamstow (and Snoopy)

22 October 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Phil, thanks for sharing your awesome experience after using Probio-K9 and Plaque-K9! We are so glad to hear you have seen great improvements in Snoopy's GI troubles and dental health! We greatly appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

A ok9 is a fantastic company the…

A ok9 is a fantastic company the products are amazing they work very well and my dogs love them

19 October 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Tracey
Thank you for your lovely review! We are so glad that you are enjoying our products!
We're thrilled to be a part of your dog owning journey and we're here if you ever need anything else!! 💖

Rated 5 out of 5 stars

5 days into using Itch-k9 and my dog is…

5 days into using Itch-k9 and my dog is definitely itching less. This gives me peace of mind as he is clearly less stressed by itching and the product is natural and easy to use. What a relief for us both!

6 October 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey there!
Thank you for your lovely review! We love that you are already noticing a difference with Itch-K9. Less itching really does mean less stress and great knowing it doesn't have any nasties in it too! We love that we can help support you and your dog to be happy.

Rated 5 out of 5 stars

IT WORKS

I have used Bug-K9 on all of our dogs for the past 3 years. They have been at cottages and never picked up ticks or fleas. Today I found a tick on my golden. It was under her collar. It was dead and there was no blood in it so Bug-K9 obviously took care of it.

4 October 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Deborah
Thank you for your kind review! We are glad we can help keep those nasty ticks and fleas at bay! We hope you continue to enjoy using Bug-K9 and if you need anything, let us know.

Rated 5 out of 5 stars

Brilliant products

We started using calm and flexi with our GSD 5 years ago, when we got our new excitable pup we gave him calm from very early on, which has helped him to listen and therefore learn what we would like him to do. When bug was released we didn't hesitate to buy it as this meant no more nasties in the form of wormer or flea and tic tablets, so far we have only had one worm count come back with a small problem, we accordingly treated him. We recently found 2 tics on him, but that is it, no others from starting to use it and no fleas. When Itch was released we didn't hesitate to buy on subscription immediately and we have not been disappointed, Storm has barely scratched in the week he has been having it, I am so hopeful that he will not end up having a Cytopoint injection this winter in desperation to help him. A Ok9 keep doing what you are doing!

10 January 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Karolyn
Thank you for your amazing review! 🥰😍 We're thrilled to hear that Storm has been getting on great with our supplements! We really hope that there will be no need for injections too! We appreciate your support and look forward to continuing to provide products that you and Storm enjoy!🐾

Rated 5 out of 5 stars

We’ve been using AOK9 products for 4 years

We have been using AOK9 products for 4 years now. We started out with Calm to help our reactive dog Sam, it does work for him - in his case because it helps settle his stomach which was very bucket filling for him. Since then we have fed Prime, amazing for a shiny coat and overall health, Flexi and Plaque K9. These aren’t supplements per se, it’s food grade sources of all the vitamins, minerals and herbs that your dog needs in their diet that may be lacking. We’ve seen more than enough dogs on the products to see that they can help keep your dog happy, healthy and potentially live a longer life. We’ll continue giving the boys their nightly licky mat with the AOK9 products, safe in the knowledge it helps them.

28 September 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey David! Thank you for your lovely review! We are so glad to hear that Calm-K9 has made such a difference to your dog Sam and that you are also now a fan of our Prime-K9, Flexi-K9 and Plaque-K9. 💕 We appreciate your support and look forward to continuing to provide products that you and Sam enjoy!🐾

Rated 5 out of 5 stars

So many great supplements

So many great supplements - we use Calm-K9 and Prime K9 - my dogs’ coats shine and they are happy little pups. My order arrived so quickly from the UK to Vermont,USA, filled with so many extras gifts and samples - was like Christmas! Very grateful to have these healthy products to allow my boys to live their best life possible .

28 August 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Jane! Thank you for your review. We are so glad that you are loving the results from our Calm-K9 and Prime-K9 and that they zoomed their way to you in the US so speedily. We love that we can help support your boys! You are such an amazing Gamechanger!

Rated 5 out of 5 stars

Calm has changed my dogs lives for the…

Calm has changed my dogs lives for the better. We used to have an entire house of craziness, simply do to one dog being a bit crazy but not in a good way. By giving her Calm daily, she is able to be a real dog and use her brain. She is still full of energy, but now she can use her brain. So thankful for A-OK9 Calm.

1 July 2024
Unprompted review
A Ok9 logo

Reply from A Ok9

Hey Molly! Thank you for your kind review! We love that your crazy pup is now calm enough to be able to use her brain. I'm sure this will really help with her training! Keep being awesome!

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