A-List Lace Hair Reviews 

170
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers had a great experience with this company. Customers frequently mention that the expert staff are exceptionally welcoming, professional, and attentive during every visit, making everyone feel truly valued and special. Consumers also love the natural look and high quality of the human hair wigs, which feel extremely comfortable, style beautifully, and stay fresh for a long time. Some reviewers were not happy with the product durability, noting that certain pieces experienced unexpected shedding, thinning, or quality issues over time. A few other people also felt that fitting, sizing, and overall service consistency did not always meet their initial expectations.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the amazing hair quality, soft texture,... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is consistently friendly, welcoming, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional staff and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the hair is amazing and... See more

User experience

Clients share positive opinions on user experience, describing it as amazing and enjoyable from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travel from afar to trust A List with my hair and styling, and they never disappoint! The stylists are always on point, taking their time to ensure I look amazing. I've had various appointments and... See more

Company replied

Rated 5 out of 5 stars

I arrived late because of train delays also travelling from Essex is not an easy journey, but A-List Lace Hair consultant Asher was so welcoming and understanding and made me feel so comfortable bec... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the salon, I was made to feel comfortable by all the stylists. I had my wig styled by Giselle and the hair that I left with was the best that I have ever had styled. The... See more

Company replied

Rated 5 out of 5 stars

Love this place and would highly recommend it! The lace wig I brought is fantastic - great quality and looks very natural. The best wig I have ever had! The service is great - really professiona... See more

Company replied


Company details


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3.9

Great

TrustScore 4 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(170)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Customer Service⭐️⭐️⭐️⭐️⭐️


I was very impressed by the high level of customer service, I received from both Jo and the stylist when I went to the salon for a fitting.
Jo listened to my concerns, about my wig sizing.. I was impressed by her product knowledge, as she took time to fully explain the construction regarding wig measurements, and how it tie’s in with the fitting..😊
I felt Jo was a very good representation of A list, she was very friendly with an uplifting energy which made me feel comfortable.,👍🏽🥰

28 October 2024
Unprompted review
Rated 5 out of 5 stars

I am shocked that Bella has had poor…

I am shocked that Bella has had poor customer service. However, this company is the only hair I will buy from and this is not a fake review. There Haa been poor customer service but nothing to do with hair. There wigs last for approximately 1 year. I always come back to them for quality wigs. I receive so many compliments. I guarantee this is a honest review.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy it! Poor quality and size

Don't be deceived like me seeing them using celebrities like Noami to market their products. Obviously what they sell to these celebrities isn't the same hair that gets shipped out to you. Very poor quality and size, the size feels like 150 grams. It is nothing like they advertise on their Instagram. Don't buy it. I wasted my hard-earned $338 to buy this crap. Like I don't know virgin hair.

It's either the people giving 5-star reviews who have never experienced good hair or they are fake reviews. I have also read some reviews complaining about size and quality and that size is not consistent. So people who purchased before and buying again are seeing different qualities and sizes the second time they buy. So it is a hit or miss.

I reached out to them only to hear it is the same size blablabla and I cannot return the hair since I asked for customization.

I am very disappointed with how this young woman will be reaping other women like her off from the internet. This kind of money made like this does not last. Soon you will begin to reap it.

No wonder they have no listing on Google so people can't review them there. Reviews on their website are filtered. Before you buy scroll down to the last review on the page to see real reviews like mine. So you have to click 1-11 or so to see real reviews.

Thank you for reaping me off, what we sow on earth we will reap on earth.

21 April 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Poor quality wig. Unbelievable, unevenly cut. I wish that I had read these reviews before buying. SAVE YOUR MONEY. I would have purchased a second wig however I will not ever go near this company again. They took ages to come back to me. DO NOT GO NEAR, WOULD NOT BUY. AGAIN STEAR CLEAR

25 April 2024
Unprompted review
Rated 1 out of 5 stars

I ordered the kinky straight kinky…

I ordered the kinky straight kinky edges wig and only wore it for one day! Upon receipt of the wig, I noticed the edges were coming off, but decided to wash it anyway. I was so excited for this wig and was left with disappointment! After washing, a lot of the baby hairs came off from me barely touching them! I still decided to wear the wig, big mistake!!! I was so embarrassed at work because the hair is stiff and became matted in the back. I washed the hair with my Canvas beauty products, by the way. Now I am out of $400 because they won't allow me to return or exchange the wig. It's weird because you can't tell the real quality of a wig, until it's worn! Even though I am out of $400, I want to save others. I read the good and bad reviews and still decided to order, partly because their black owned! Please do your research, if the hair is not RAW, it won't be good quality! There is no such thing as BRAZILIAN HAIR! PLEASE SAVE YOUR MONEY, so you don't end up like me!

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service and quality product.

Even though I just walked in without appointment I was seen promptly and treated professionally. I felt listened to attentively and given great advice on best wigs that would suit me. Not to forget the quality of the wigs are like non other. The staff were very friendly and accommodating. I enjoyed every minute of my visit there and I will for sure be revisiting soon.

30 January 2024
Unprompted review
Rated 4 out of 5 stars

I brought my wig back in November for…

I brought my wig back in November for my birthday.
I went in to store to get the wig fitted - staff were friendly and the environment of store was nice.

I purchased the Naomi wig 28 inches which I will only use for special occasions. I will say that the hair is nice and full texture is also nice. I would say that there are quite a few shorter strands of hair within the wig and when I wear the wig bone straight these shorter hairs do no not tend to lay flat so hair looks a bit static. The hair also tangles and does shed a little (But what hair doesn't shed). For the amount that I paid i probably wouldn't have expected there to be so many short 'fly away hairs' in a 28 inch wig. However overall this is probably one of the better wigs that I have purchased and I get a lot of compliments when I have wear. I would rate this wig 7.5/10 and salon experience 8/10. I would purchase from A-list hair again but I would examine the wig more closely before buying.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Merline was amazing and did my consultation. She was incredibly helpful and gave me all the information I needed. Destiny was great and fitted my wig and made it look absolutely stunning. Will 100% be going back to get more wigs fitted.

21 December 2023
Unprompted review
Rated 3 out of 5 stars

A little disappointed

Friendly staff. Had to get a custom made wig which room 10 weeks rather that the 6-8. I had to call and chase. Consultation was ok but I ended up buying a frontal wig when I thought I’d was a 360. My first wig so I should have checked more but I don’t think it was very informative. The fitting seemed ok but the wig never seemed to look that natural and the lace is very thick and noticeable. I paid the high price for another fitting but this did not improve things. I don’t think I would buy again.

9 December 2023
Unprompted review
A-List Lace Hair logo

Reply from A-List Lace Hair

Thank you for taking the time to leave this feedback, Annette. We are genuinely sorry that your experience did not meet your expectations.

We apologise for the longer-than-expected turnaround time on your custom unit and for the need to chase updates. That is not the level of communication we aim to provide, especially for a first-time wig wearer where clarity and reassurance are so important.

We are also sorry to hear that the consultation did not feel informative enough and that there was confusion around the wig type. Choosing between a frontal and a 360 can be overwhelming, and we take responsibility for ensuring our clients fully understand these differences before purchasing.

Regarding the lace and overall finish, we understand how disappointing it is when a wig does not look or feel as natural as expected, particularly after investing in additional fittings. Your feedback has been noted carefully and helps us continue improving both our consultation process and fitting experience.

We truly appreciate you acknowledging our team’s friendliness, and we regret that the final outcome did not reflect the standard we strive for. If you are open to it, we would welcome the opportunity to review your case further and see if there is anything we can do to support you, even at this stage. Our customer care team can be reached directly via email.

Thank you again for your honesty. We wish you all the very best moving forward.

Rated 5 out of 5 stars

My visit to A-List Lace Hair was an…

Exceptional Service and Quality at A-List Lace Hair!

My visit to A-List Lace Hair was an unforgettable experience, exceeding all my expectations! Right from the start, I was warmly welcomed by the friendly staff, creating an ambiance that was both elegant and comforting.

I had the pleasure of being assisted by consultant Chi, who was absolutely amazing in helping me try on different wigs. Chi’s expertise and patience made the process enjoyable and effortless. She understood exactly what I was looking for and helped me find the perfect match.

The highlight of my visit was the incredible styling session with Giselle. Her talent and attention to detail are truly commendable. Giselle did a fantastic job in styling my chosen wig, ensuring it looked natural and suited my features perfectly. The wig not only fit beautifully but also felt comfortable and secure, thanks to her skillful touch.

The quality of the wig is top-notch – the hair is soft, natural-looking, and of the highest standard. I was also provided with excellent aftercare advice, which has been invaluable in maintaining the wig’s pristine condition.

I can’t express enough how thrilled I am with my new look. I’ve received numerous compliments and feel more confident than ever. A heartfelt thank you to Chi, Giselle, and the entire team at A-List Lace Hair for their exceptional service. They truly turned my hair dreams into reality. Highly recommend to anyone seeking a premium hair experience!

8 December 2023
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience at AList…

I had an amazing experience at AList wigs. I was very impressed with my hair style and quality of my wig. Shanay toke the time to answer all my questions I had and toke great care of me…Shanay did a fabulous job restyling my wig ❤️

2 December 2023
Unprompted review
Rated 5 out of 5 stars

I gotta tell ya

I gotta tell ya, I snagged me a body wave wig from A-List Lace Hair, and let me tell you, I was a bit skeptical at first 'cause it's coming from across the pond, all the way from London to New York City. But you won't believe this – it got to me in just 2 days! That's some seriously fast shipping.

Now, the hair itself is as soft as a dream, and it's a breeze to put on. I'm always in a rush, so having hair that's easy to handle is a game-changer. Funny thing, I didn't even know I could ask them to cut the lace for me before they shipped it, but it wasn't a big deal to do it myself. And let me tell you, that hairline looked on point right out of the box.

I've been strutting around the city looking glamorous without even trying, and I've been getting compliments left and right. A-List Lace Hair, you've got a customer for life here. Five stars, no doubt about it! 🌟🌟🌟🌟🌟

21 November 2023
Unprompted review
Rated 5 out of 5 stars

I love A List hair

I love A List hair - I’ve been buying wigs from them for the past 5 years and they never disappoint. The salon has had a beautiful revamp and it’s very pretty and pink. Service 10/10, the ladies are super friendly. I love the flexibility of coming in and trying on different wigs before buying

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Ify was ABSOLUTELY amazing! Honestly, I couldn't ask for better! The salon is clean and beautifully decorated. I had a fab experience, Ify was super friendly, highly knowledgeable and very professional. I highly recommend! ❤️

4 November 2023
Unprompted review
Rated 4 out of 5 stars

Very good units in my experience

Very good units in my experience, been going to A-List Hair for almost 6yesrs now. Would recommend their services

27 October 2023
Unprompted review
A-List Lace Hair logo

Reply from A-List Lace Hair

Thank you so much for your continued support, Patricia. It truly means a lot to us to have you with A-List Hair for almost six years. We’re really pleased to hear you’ve had a positive experience with our units and services over time. Your recommendation is greatly appreciated, and we look forward to continuing to serve you for many years to come.

Rated 5 out of 5 stars

Very good experience Chi was amazing…

Very good experience Chi was amazing with showing me the different wig’s available and Giselle was very professional and gentle when both braiding my hair and installing the wig. Very nice wig and blends well

17 October 2023
Unprompted review

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