I live in country Victoria & purchased a Cube Stereo ONE44 a few months ago from 99 Bikes, Preston. I called today with an enquiry that required the staff member to view a bike the same as mine s... See more
Location
Switch locationWaterworks Road 254, 4060 Ashgrove, Queensland, AU
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The whole team are really helpful, providing advice to suit function and budget. Great annual bike service by Joshua, including some custom features to upgrade overall safety for night riding.
Company replied
The Staff especially Jaeden and Claire were very helpful, I had a few issues with my purchase but they were more than happy to listen and rectify any problems, Highly recommend the shop and service
Company replied
The team at Ashgrove 99 always do their best to provide outstanding customer service. Any issues are sorted quickly and without fuss. Would recommend to anyone!
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Waterworks Road 254, 4060, Ashgrove, Queensland, Australia
4.5
Excellent
13 reviews
Hasn’t replied to negative reviews
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I needed some technical advice on a ICR headset.
I live in country Victoria & purchased a Cube Stereo ONE44 a few months ago from 99 Bikes, Preston.
I called today with an enquiry that required the staff member to view a bike the same as mine so he could answer my question on how the cables are positioned into the headset.
Preston did not have a new bike the same as mine, but I was informed Ashgrove Store in Qld had one.
I called Ashgrove and spoke with Chris.
He had to pull the bike down from the top rack to view how the cables enter the headset. Chris was patient and clearly explained the cable layout to me, which was a huge help to me.
So, whilst I bought my bike from a different store to Ashgrove, a big 'thanks mate' goes to Chris!
8 October 2024
Unprompted review
Reply from 99 Bikes - Ashgrove
Thanks a lot for the great review!
The mechanic was really approachable…
The mechanic was really approachable and did a great job.
30 June 2023
Reply from 99 Bikes - Ashgrove
Thanks so much for the great feedback!
Excellent shop
12 June 2023
Reply from 99 Bikes - Ashgrove
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
The Staff especially Jaeden and Claire…
The Staff especially Jaeden and Claire were very helpful, I had a few issues with my purchase but they were more than happy to listen and rectify any problems,
Highly recommend the shop and service
1 June 2023
Reply from 99 Bikes - Ashgrove
Thank you for the great review!
My experience this morning was nothing…
My experience this morning was nothing short of brilliant Jonny came up to me and sorted out my valve problem on the spot and at no charge to me today ,I am so lucky to have 99 bikes right around the corner from where I live I will see Jonny and the team a lot over the coming years for advice and maintenance.
20 April 2023
Unprompted review
Reply from 99 Bikes - Ashgrove
Hi Simon, thanks so much for taking the time to give us your feedback! The team at Ashgrove are awesome and look forward to seeing you in store again!
Great customer care
Great customer care - I made an error in my order and they were v helpful in swapping it out
2 March 2023
Reply from 99 Bikes - Ashgrove
Thanks for your review! The team at Ashgrove are great and we are glad they could help you out!
Amazing custom and individual budget sensitive service
The whole team are really helpful, providing advice to suit function and budget. Great annual bike service by Joshua, including some custom features to upgrade overall safety for night riding.
1 February 2023
Unprompted review
Reply from 99 Bikes - Ashgrove
Thank you for the great review Abigail!
Outstanding customer service!
The team at Ashgrove 99 always do their best to provide outstanding customer service. Any issues are sorted quickly and without fuss. Would recommend to anyone!
21 December 2022
A completely satisfied customer
We are amateurs in bikes. The team in Ashgrove is able provide professional advices and excellent services. Special credits go to Michael for his professional help. Cannot ask for more!!
15 October 2022
Unprompted review
amazing
amazing, people at 99 bikes,
always there to help and guide u to make the right choice, highly recommend this shop to new riders all the way up to pros,
19 September 2022
Unprompted review
Reply from 99 Bikes - Ashgrove
Thanks Xavier!
I am so glad the team could help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Excellent service
6 September 2022
Reply from 99 Bikes - Ashgrove
Thanks Karen for the positive review!
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