Through no fault of 8x8 it took an inordinate amount of time to find a solution and many different communications, both by email and verbal. I know that a customer like me who has to deal with the IS... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use , has a few things that could be improved. Is there a way to see who is logged into the system at any given time? Show last 4 of credit card purchase on receipts. Not able to search a... See more
Company replied
In general, 8x8 does a great job of providing the services expected. The reason I did not give it five stars is because, despite several feedback messages, 8x8 has still not added an alpha search in c... See more
Company replied
I do like 8x8 and well enough not only have it at my office but at my home as well. There are times when it's difficult to make outgoing calls and sometimes I have to re-dial. Sometimes the voice is... See more
Company replied
Company details
- Call Center
- Appliances Customer Service
- Conference and Meeting Room Service
- Helpline
- Web Collaboration Platform
Written by the company
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
Contact info
O'Nel Drive 2125, 95131, San Jose, United States
- 8x8.com
3.0
Average
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Terrible support
Waiting to hear from our account manager for more than three days now. Nothing.
15 October 2025
Reply from 8x8
Hi Scott, we're sorry your request has taken longer than expected and the inconvenience caused. Your request is now being processed and we will reach out to you when it has been completed.
Reply from 8x8
Hi Stefanie, Thank you for your feedback. We're glad to hear that the product meets your expectations. However, we're sorry to learn about your experience with customer service. We’re committed to improving our support and addressing any challenges. Your input is crucial for us to enhance our service quality.
Accessible Customer Service
I've always found 8x8 to be very responsive to any questions that prop up.
10 October 2025
Reply from 8x8
Hi Jim, Thank you for your feedback! We’re pleased to hear that you find our team responsive to your questions.
You are the best and thanks for your…
You are the best and thanks for your service, I am small but appreciate your services
9 October 2025
Reply from 8x8
Hi Catherine, Thank you for your kind words! We're delighted to have your support and appreciate your trust in our services. Whether big or small, every customer is important to us, and we're committed to providing excellent service for all your needs.
Communication was over the internet
Communication was over the internet. No one would call me and have a conversation to assist me and review my account.
31 August 2025
Reply from 8x8
Hi John, Thank you for sharing your experience. We're sorry to hear that the communication didn't meet your expectations. We strive to provide personal and effective support, and your feedback is crucial in helping us improve.
I have had phones and system for 10+…
I have had phones and system for 10+ years-no problems of any kind
15 October 2025
Reply from 8x8
Dear Customer, Thank you for your continued trust and support over the years! We're pleased to hear that your experience with our phones and system has been problem-free. Your satisfaction is our goal, and we look forward to maintaining our high standards for you.
Service has declined as their company has grown. Stay away!
Overall, 8x8 had a mostly-reliable phone service; I used them for a business I owned for 8+ years.
Customer service was lousy. Issues were first sent to an overseas call center where communication was difficult and issues were rarely resolved. Eventually I could usually get to domestic support and the issue was eventually resolved in most cases.
Their system has grown to be more bloated and confusing over the years. More than once we would have a service that simply stopped working (such as ring groups, voicemail, or on-hold audio), due to something being updated in their system. This would then necessitate an hour or two of work with their customer service team, just to fix the issue and get things back working the same way they used to.
My biggest issue came when I closed my business. Though I had been a customer for nearly a decade, they are trying to force me to pay additional contract months for every phone extension that I have, claiming that my contract auto-renewed repeatedly. This, despite the fact that their sales team had told me I could take the number of seats up and down at any time as needed. It seems they're happy to screw the customer on their way out the door, despite the fact that I was (until this happened) intending to continue to use their services in another business that I own.
A special shout-out to Aaron in their customer service department for taking more than a week to respond to my request, and then finally informing me that "the legal team said I need to pay the remainder of my contract."
This company clearly cares NOTHING about loyal customers who have been with them for years.
15 October 2025
Unprompted review
Reply from 8x8
Thank you for your feedback, Nathan. We're sorry to hear about your experience with customer support and contract concerns.
Excellent Service
15 October 2025
Reply from 8x8
Hi David, Thank you for your positive feedback! We're thrilled to hear that you're satisfied with our service. Your support is greatly appreciated, and we're committed to maintaining this level of excellence.
Easy to use
Easy to use. Have a built in phone on the computer and reception is excellent.
15 October 2025
Reply from 8x8
Hi Jonathan, Thank you for your feedback! We're glad to hear that you find our service easy to use and appreciate the excellent call quality with the built-in phone feature on your computer.
Why do we have to use the chat feature to get assistance for a phone company?
It’s absurd that a company offering phone service makes it so difficult to reach a live person, forcing us to rely on the chat feature to get help.
13 October 2025
Reply from 8x8
Dear Customer, Thank you for sharing your experience. We're sorry to hear about the difficulties you've faced reaching a live person. Your feedback is valuable.
Good price and works.
15 October 2025
Reply from 8x8
Hi Matthew, Thank you for your feedback! We're glad to hear that you find our service both cost-effective and reliable.
Excellent Service
15 October 2025
Reply from 8x8
Hi Ruswel, Thank you for your positive feedback! We're thrilled to know that you're satisfied with our service. If there's anything more we can do to assist you, please don't hesitate to let us know. Your ongoing support is greatly appreciated.
Reliable, Cost Effective and Always Improving
I have been using 8x8 since 2011 for my office phone line and VOIP fax capability The system also handles business related SMS text communications. I receive and make calls over my desk phone, my PC or my smart phone at no additional cost to me. The monthly cost to me over the 14 plus years has grown by no more than 20% in total over my initial cost. The administrative aspects are almost all easily handled by me in the 8x8 apps. The system has never been down and I haven't had the need to contact customer service for years!
15 October 2025
Reply from 8x8
Hi Robert, Thank you for sharing your long-term experience with 8x8! We're delighted to hear that our services have consistently met your needs with reliable connectivity and affordable pricing. It's great to know that the administrative tools have been user-friendly and effective. Your feedback is invaluable, and we’re committed to maintaining the high standards you appreciate.
Only one issue
In general, 8x8 does a great job of providing the services expected. The reason I did not give it five stars is because, despite several feedback messages, 8x8 has still not added an alpha search in call recordings.
15 October 2025
Reply from 8x8
Dear Customer, Thank you for your feedback! We're glad to hear that 8x8 meets your expectations in general. We apologize for the inconvenience regarding the lack of alpha search in call recordings. Your feedback is valuable, and we are continuously working on improving our services.
I like that appears on my desk top and…
I like that appears on my desk top and that i'm able to listen to voicemail if I get to busy or I can just text back to that person right away.
15 October 2025
Reply from 8x8
Dear Customer, Thank you for sharing your feedback! We're glad to know that the desktop feature allows you to easily manage voicemails and facilitates quick texting. Your convenience and satisfaction are important to us, and we're committed to providing efficient and user-friendly communication tools.
Great phone service
Great phone service. Haven't had any issues over the past few years we have used the service.
15 October 2025
Reply from 8x8
Hi Rachael, Thank you for your feedback! We're delighted to hear that you've had a trouble-free experience with our phone service over the years. Your satisfaction and continued trust mean a lot to us, and we're dedicated to maintaining this standard of excellence for you. If there’s anything else you need, just let us know!
Very Satisfied
I have only had to communicate with 8x8 a few times, but each time, they have been helpful and understanding, and work diligently to solve my problem. The representatives I have spoken with are extremely courteous and knowledgeable.
15 September 2025
Reply from 8x8
Hi Deb, Thank you for sharing your experience! We're pleased to hear that our team has been helpful, understanding, and dedicated to resolving your issues. It's great to know that you find our representatives courteous and knowledgeable. We're here to assist you whenever you need support!
Reply from 8x8
Hi Nick, Thank you for your feedback! We're delighted to hear that you find our service both effective and good value for money. Your satisfaction is important to us, and we're committed to maintaining these standards.
Easy to use
Easy to use , has a few things that could be improved.
Is there a way to see who is logged into the system at any given time?
Show last 4 of credit card purchase on receipts.
Not able to search a reservation by associated Organization.
Over all it is a good system.
14 October 2025
Reply from 8x8
Thank you for your feedback! We're glad to hear you find the system easy to use. Your suggestions for improvement are valuable to us.
8 x 8 sets the standard for the way…
8 x 8 sets the standard for the way things ought to be done for Voice over IP ...
13 October 2025
Reply from 8x8
Dear Customer, Thank you for your praise! We're thrilled to hear that you consider 8x8 to set the standard for VoIP services. Your satisfaction and support inspire us to continue innovating and maintaining high-quality service. If there's anything more we can do to enhance your experience, please let us know!
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