888poker Reviews 1,711

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the website and payment processes, frequently encountering issues with withdrawals and account access. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, with many reporting long wait times for replies or receiving generic, unhelpful responses. Some people were also dissatisfied with the product, noting problems with game algorithms and a lack of bonuses or loyalty programs. Additionally, the response time for customer inquiries was consistently reported as very slow, leading to prolonged frustration for users.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers describe the site as a "sinking ship" and... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with withdrawals. Many... See more

Customer service

Clients express significant dissatisfaction with customer service, citing issues such as vague and generic... See more

Product

People report ambiguous experiences with the product. Many reviewers express strong concerns about the Random... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report receiving no clear... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their bad software locked my account without warning because I logged in from a rooted Android device. I contacted their support multiple times, but they couldn't unlock my account each time. Then the... See more

Company replied

Rated 1 out of 5 stars

still haven't received withdrawal request for 280usd. countless emails saying it's been sent in email. yet when I contact gigadat(payment provider for etransfer), they acknowledge that no such request... See more

Company replied

Rated 1 out of 5 stars

Signed up for poker. Has to be the stingiest site I have ever seen when it comes to bonuses/ rewards or any sort of loyalty program.Spent 4 figures and didn’t receive as much as a dollar in bonuses-Ev... See more

Company replied

Rated 1 out of 5 stars

Banned from playing at 888 because of having a mental disability. Feel discriminated against by their support team. This was my only source of entertainment and now i have none. Can't withdraw or... See more

Company replied


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1.2

Bad

TrustScore 1 out of 5

2K reviews

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Rated 1 out of 5 stars

Scam casino.

5 August 2025
Unprompted review
888poker logo

Reply from 888poker

Hi Karolis,

We’re sorry to hear you feel this way. Please know that we take all concerns seriously and are fully committed to providing a fair and secure experience for all our players.

If there’s a specific issue you’re experiencing, we’d really appreciate the opportunity to look into it and assist you. Feel free to provide more details, and we’ll do our best to resolve it as quickly as possible.

Thank you,
888 Customer Support Team

Rated 1 out of 5 stars

Stay away

Stay away! The site algorithms are complete junk. Most players are awful but get rewarded on improbabilities. Most hands are won on the river card. The 888 sports book is no better. Very minimal markets. In game options are very weak as well. I should state that my lifetime earnings on the 888 poker site is $33,000 but would likely be over 100 K if not for faulty/corrupt algorithms.

4 August 2025
Unprompted review
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Reply from 888poker

Hi Todd,

Thank you for taking the time to share your feedback. We’re sorry to hear you feel this way about your experience with our platform.

Please rest assured that our games operate under strict regulatory standards and are regularly tested by independent auditors to ensure fairness and randomness for all players. That said, we understand how frustrating variance in gameplay can feel, especially during tough sessions.

We also appreciate your comments regarding our sportsbook and will forward your suggestions to the relevant teams for review, as we're always working to improve our offerings.

If there’s anything specific you'd like us to look into or assist with, feel free to reach out directly, we’re here to help.

Kind regards,
888 Poker Team

Rated 1 out of 5 stars

SCAM SITE DO NOT USE

Probably a very similar issue to so many people, but I tried to withdraw, and low and behold, my account needs to be verified. I send the verification, and no contact for WEEKS. To just get the reason I couldn't withdraw took weeks. Currently still trying to get my withdrawal money and having to go through the reddit support to help, as the live chat is completely useless. I might add this is just for $200, so not a huge amount of money they are willing to scam.

4 August 2025
Unprompted review
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Reply from 888poker

Hi Bryan,

I'm really sorry to hear about the delay and the frustration this has caused, especially over something that should be straightforward like a $200 withdrawal. I understand how upsetting it is to be left waiting with little communication.

In the meantime, if you’d like assistance or need help, please don’t hesitate to reach out to our support team, we’re here to help.

Thanks for bringing this to our attention.

Best regards,
888 Poker Team

Rated 1 out of 5 stars

Withdraw oroblem

I have been trying to withdraw R$90.00 (Brazilian reais) from my 888poker account for over a month now. Every time I request a withdrawal, the funds are not processed or sent to me. Instead, the money is returned back into my game balance without any explanation.

I have repeated the withdrawal request several times, and each time the same thing happens — the money goes back into my account, but it never reaches me. I followed all the procedures correctly and submitted the withdrawal through the official platform. This has become a frustrating loop, and I still haven’t received my funds.

I tried contacting support but received no resolution. I am simply asking for what is rightfully mine: the ability to withdraw the funds I deposited and played with. I am not asking for a bonus or compensation — just my own money.

Resolution Requested:
I request the immediate release and processing of my R$90.00 withdrawal, with the funds sent to my chosen withdrawal method as per their policies. I also request an explanation for the delay and failure to process my previous withdrawal attempts.

31 July 2025
Unprompted review
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Reply from 888poker

Hi Paulo,

Thank you for reaching out. We’re sorry to hear about the ongoing issues you’ve experienced with your withdrawal.

We understand how frustrating it can be to see your funds returned to your balance each time without a clear explanation, especially after submitting everything correctly. When a withdrawal is reversed like this, it usually means there is an issue with the payment method you selected. This can include restrictions on receiving funds, incomplete verification, or a mismatch in account information.

To resolve this as quickly as possible, please log in to your account and go to Cashier > Help? so our Live Chat team can review your account in real time and provide clear guidance on what is causing the issue.

If Live Chat does not load through the app, we suggest using a desktop browser instead. Make sure your browser is updated, and try clearing your cache or switching to a different network if needed.

We are here to help you receive your funds and appreciate your patience while we work on this with you.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

There thief’s don’t use there free…

There thief’s don’t use there free credit for slot they will take your money on every loss and on a win give you more credit. But your real balance will depreciate. Don’t trust any of these gambling apps there all robbers.

23 July 2025
Unprompted review
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Reply from 888poker

Hi Edman,

We're sorry to hear about your experience and truly appreciate you sharing your concerns. We want to assure you that we take fair play and transparency very seriously. All bonus credits and real balance transactions are handled according to clearly defined terms, which are available to all players.

If you believe something may not have been processed correctly or have questions about how your balance was affected, we’d be more than happy to review your account and explain everything in detail. Please feel free to reach out to us directly via Support.

Regards,
888 Poker Team

Rated 1 out of 5 stars

live chat is not working

First they identify me and start paying my withdrawals. Then when I withdraw 900. All of a sudden my account is not good anymore. It was working just yesterday morning. They say please contact through live chat. IT IS NOT WORKING. The live chat through the app just loads endlessly and never opens. Tried everything, even different phone. There is no way of contacting you. I want my money.

22 July 2025
Unprompted review
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Reply from 888poker

Hi Keven,

Thanks for getting in touch, and we’re sorry to hear about the frustration you’re experiencing.

Please note that if your account is currently under review, withdrawals may be temporarily restricted as part of standard security procedures. We understand how concerning this can be, especially if everything was working just recently.

Regarding Live Chat, we’re sorry it hasn’t been loading for you. We recommend accessing it via a desktop browser instead of the app, if possible. After logging in, go to Cashier > Help? and wait a few seconds for the Live Chat option to appear.

If you’re still unable to access Live Chat, please ensure your browser is up to date and try clearing your cache or switching networks.

We’re here to assist you and will do everything we can to help resolve this.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

Just want to say the support team is a…joke and liars.

Just want to say the support team is a joke ,all they do is lie and have no explanation.i played the 545 freebie freeroll and the 275 freebie freeroll and was one of the remaining 5 players which are rewarded with a tournament ticket ,i gotten none and even sent in a screenshot from my account game history and they keep saying I didn’t win anything when I play them freebie freeroll tournament.And the service is so poor ,they don’t care about customer service because clearly they don’t know what that is .This 888 poker is sad and a scam .Promotions they have is all a lie ,either that they should fire the support team and bring in a new team who will actually do their job and do it right .i ask this question if my acccount game history show I’ve won these freebie freeroll tournament and was not granted my winning tournament tickets .And them telling me I didn’t win anything when playing these freebie freeroll tournament.That means the support team are a bunch of liars or the 888 software is a joke or a fraud .So how is this company still in operation,when someone makes a deposit they love u when u win they don’t want to pay u for what u won .THAT IS TRUELY A SCAM AND THESE PEOPLE SHOULD BE PUT IN JAIL .

6 July 2025
Unprompted review
888poker logo

Reply from 888poker

HiTom,

Thank you for taking the time to share your concerns. I’m truly sorry to hear about your experience and understand how frustrating it must be to feel unheard and unrewarded, especially after participating in the $545 and $275 Freebie Freeroll tournaments.

I want to assure you that your feedback has been noted, and it’s not taken lightly. Our goal is always to provide a fair and transparent playing environment, and we’re sorry if you feel this hasn’t been the case.

Regarding the tournament tickets, if you’ve already submitted a screenshot of your game history and believe you qualified for a reward,please connect to us via Live Support.

We appreciate your patience and passion for fair play, and we’ll do our best to get this resolved for you.

Kind regards,
888 Poker Team

Rated 1 out of 5 stars

Horrible experience with 888 CSR

Horrible experience with 888 CSR. My friend and I had just signed up a couple months back jumping on here and there playing those tickets we got for a sign up bonus.

I won a freeroll tournament shortly after signing up. Took that 27 dollar and turned it i to 700 cash at the live casino on Fun Fun 21 . During that time I was banned from the site due to ID Verifications(i was fully verifyed a day before). After a week of back and forth with them. I finally got back on and I received a email stating I was no longer Allowed any promotional offers and that my betting stakes may be restricted in the future.

Withdrew all of the winnings and contacted CS once again asking why i was banned from promotions and what stakes were restricted if any.

The response i got was the high up team made a decision to restrict my account and they wouldn't talk about the matter.

That my only negative issue with this site

Update. Betmgm has the same live casino games.

28 June 2025
Unprompted review
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Reply from 888poker

Hi Nate,

Thank you for taking the time to share your experience, and we’re truly sorry to hear how disappointing it has been for you.

We understand how frustrating it must have been to face restrictions, especially after enjoying early success and engaging with our promotions. Please know that we do not take these matters lightly. Account reviews are carried out by our relevant teams based on a variety of factors. While we appreciate that the outcome may not have been what you expected, certain decisions, particularly those related to promotional eligibility and betting limitations, are final and not open for further discussion.

That said, we value you as a customer, and we’re glad to hear you were able to access your winnings without issue. If you ever need help managing your account or understanding our general policies better, our team is here to support you.

You may contact us anytime by following this path: Cashier -> Help?

Wishing you all the best,
Kind regards,
888poker Support Team

Rated 1 out of 5 stars

Banned from playing at 888 because of…

Banned from playing at 888 because of having a mental disability. Feel discriminated against by their support team. This was my only source of entertainment and now i have none. Can't withdraw or access my bankroll either. Feel like i've been robbed.

Update: I've contacted a lawyer and they will be reaching out to your legal team.

5 July 2025
Unprompted review
888poker logo

Reply from 888poker

Hi Ken,

We're truly sorry to hear about your experience, we understand how upsetting and frustrating this must feel.

Please know that we take concerns around discrimination and account access extremely seriously. Every customer deserves to be treated with dignity, fairness, and respect, and we are committed to ensuring that’s the case.

If your account has been restricted due to health or responsible gaming concerns, we want to work with you to understand the situation better. That includes helping you with access to any remaining funds, where appropriate, and ensuring any actions taken are in line with both our terms and regulatory obligations.

To assist you further, Please contact our Live Chat team so we can review your account and assist with your withdrawal and any other concerns.

Regards,
888 Poker Team

Rated 1 out of 5 stars

Absolute shocking services

Absolute shocking services! Made a nice winner playing casino and got into a nicely placed DAILY DROPS AND WINS leaderboard to which I had placed between the 40th - 80th mark. Got very lucky! In placing this position I am entitled to a win of $50 and after contacting support 4 times in 2 weeks! Legit 14 whole days+ I am still not receiving my due win. I am started to agree that 888 is indeed fraudulent posting up tournaments and extra “jackpot wins” in order to entice more gambling for people to aim for higher spots for better wins. Absolute liars and jokers when it comes to paying out what they owe.

15 June 2025
Unprompted review
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Reply from 888poker

Hi Seb,

We truly regret the frustration and inconvenience you’ve experienced.

Firstly, congratulations on your placement in the Daily Drops & Wins leaderboard, that’s a great achievement, and we understand how disappointing it must be to still be waiting for your reward.

We want to assure you that we take these matters seriously. The tournament prizes are managed in accordance with the official terms and conditions, and all qualifying wins are verified before rewards are issued. That said, your case should not have taken this long to resolve, we invite you to contact us directly via the Cashier > Help? section on the site or app.

Regards,
888 Poker Team

Rated 1 out of 5 stars

Pish poker

For a start your 'Help centre' must be named ironically, it is not helpful. When you try to send a message the app just freezes again and again. It's only the automated nonsense that's available and of no use whatsoever. I was playing a 3.20 buy in knock out, at the end of a hand I was swapped to another table where a hand was still in progress. There was a quick flash of a hand at my space 5 clubs and 7 spades that disappeared quickly. The next hand dealt to me was exactly that. Clear to see that the hands are all predetermined. No way is it randomly generated. Won't be returning to that site ever again. Avoid avoid avoid.

Re: reply
Nothing to do with hand repetition, I had just been moved to that table and hadn't been dealt a hand at that table yet. There was still a hand in progress when the cards I mentioned above flashed up in front of me briefly. Go check your logs, I have no reason to lie about what I witnessed. Your explanation is nonsense.

24 June 2025
Unprompted review
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Reply from 888poker

Hi John,

Thank you for your message, and we’re sorry to hear about your recent experience.

We understand your frustration with the app freezing and the difficulty accessing live support. That’s not the experience we want for our players, and we’re actively working to improve both app performance and support accessibility.

Regarding your concerns about gameplay and hand repetition, we want to reassure you that all hands are dealt using a certified Random Number Generator (RNG), independently tested to ensure fairness. What you described can happen coincidentally, especially in fast-paced games, but we take every report seriously.

We appreciate your feedback and are sorry to hear you won’t be returning. If you ever change your mind, we’d be happy to assist and provide a better experience.

Kind regards,
888 Poker Team

Rated 1 out of 5 stars

Very poor technology and experience.

I have been on the site for about 2 years and find it to be very poor in several respects. The software very often freezes my laptop , after logging in and midway through a tournament it freezes me and messages they can’t confirm my address , the very short amount of lag time between an action on the app and disconnecting forcing another tedious login, no comments opportunity after the last major “upgrade “,no full table cash games with at least 8 players. The all in tournament badbeat runouts are obviously programmed where 3 players in and the ridiculous caller and super low equity player goes perfect perfect the majority of times. Spare me the BS explanation about RNG , normal variance, more hand volume so more BBs I have played millions of live and online hands all over the world and never experienced this frequency of BBs. Once the 3 hands are exposed post flop it is predictable the ridiculous runout cards to the worst hand. Very often this seat also amasses a large chip stack.

23 June 2025
Unprompted review
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Reply from 888poker

Hi Brian,

Thanks for your detailed feedback. We’re sorry to hear about the technical issues and frustration you've experienced.

Please know our platform uses a certified RNG to ensure fair play, and we take all gameplay concerns seriously. If you can share specific hand IDs or device details, we’re happy to escalate both the technical and gameplay issues to the relevant teams for review.

We appreciate your time on the platform and your honest input it helps us improve.

Regards.
888 Poker Team

Rated 1 out of 5 stars

i have spent days trying to log into my…

angelwings18 ....i have spent days trying to log into my account to no avail .888 does not accept my password ,however my email address i first logged in on no longer exists so i cannot change my password .there is no phone number that works (constantly engaged) its driving me insane

22 June 2025
Unprompted review
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Reply from 888poker

Hi David,

Thank you for reaching out. I’m sorry to hear that you're having such a frustrating experience trying to access your account. I completely understand how important it is to resolve this quickly.

Since you're unable to reset your password due to your original email address no longer being active, and phone support hasn’t been successful, we’ll need to verify your identity through alternative means. We kindly invite you to contact us via our Live Chat or by visiting our Help Center at the following link:

http://888-external-it.custhelp.com/

Regards,
888 Poker Team

Rated 1 out of 5 stars

Imposible to cash out. Non existent costumer service

I tried to cash out a very small amount.... Has been over a year and many, many, many attempts to reach out customer service. Sent all kinds of documents (including bank statements) and still haven't received any money. Every time they tell me the issue is resolved and is a matter of a couple of days and still nothing. Please don't waste your time on this site

21 June 2025
Unprompted review
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Reply from 888poker

Hi Danilo,

I sincerely apologize for the prolonged delay and the repeated frustration you’ve experienced while trying to resolve your withdrawal request.

This is absolutely not the experience we want for any of our players, and I completely understand how disappointing it must be after waiting so long, especially after providing all the requested documentation multiple times. To resolve this, we kindly invite you to contact us via our Live Chat or by visiting our Help Center at the following link: http://888-external-it.custhelp.com/

Regards,
888 Poker Team

Rated 1 out of 5 stars

shocking fraudulent action by 888…

shocking fraudulent action by 888 poker. player $1 tournament to win a $16.50 tournament ticket. Won the ticket says in site history that I won. Have sent screenshot of this admission of my win by 888poker and they hide behind nonsense. First your bonus are restricted, which I explained is not a bonus its a cash stake. They they provided some timeout nonsense excuse about RNG which is to do with slot machines. Hope to take action get them a fine.

20 June 2025
Unprompted review
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Reply from 888poker

Hi there,

Thank you for reaching out, and I’m truly sorry for the frustration this situation has caused.

If your account history shows that you won a $16.50 tournament ticket, we absolutely want to ensure this is correctly honored. I understand your concerns about the explanations you’ve received, and I apologize if they’ve felt unclear or unhelpful.

To resolve this properly, I’ve escalated your case for immediate review. If you could please resend the screenshot and confirm your username or ticket reference number, we kindly invite you to contact us via our Live Chat or by visiting our Help Center at the following link: http://888-external-it.custhelp.com/

We appreciate your patience and are committed to addressing this fairly.

Regards,
888 Poker Team

Rated 1 out of 5 stars

More than 1 month I have tried to…

More than 1 month I have tried to contact 888poker regarding several withdrawals which have not reached my bank account. Total amount 100 USD+. I have texted via chat and mail, but still have not received any update regarding my case.

Awful service.

My nickname- KRASNER666

23 May 2025
Unprompted review
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Reply from 888poker

Hi David,

Thank you for reaching out, and I sincerely apologize for the ongoing delay and lack of updates regarding your withdrawals.

We completely understand how concerning this is especially with multiple attempts made to contact us and we agree that this level of service is not acceptable.

To get this resolved as quickly as possible, we kindly invite you to contact us via our Live Chat or by visiting our Help Center at the following link: http://888-external-it.custhelp.com/

We truly appreciate your patience and are committed to resolving this matter as a priority.

Regards,
888 Poker Team

Rated 1 out of 5 stars

So fake

Lol.
The only site i have ever seen where you loose 80 times in row when pushed all in and have between 80% and 98%
Its very very fake and the problem is that donks get reward time after time.
Its even predicteble what the last card will be.
Stay away from this scam.
Now they will proberly write a bull shit answer underhere.
Well i am a pro player since 2017.
And i hope they will take this site offline soon.

20 June 2025
Unprompted review
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Reply from 888poker

Hi Nicolette,

Thanks for sharing your feedback. We’re sorry to hear about your recent experience and understand how frustrating it can feel when the outcomes seem to go against you repeatedly especially with strong hands.

Please rest assured that all gameplay on 888poker is governed by a certified and independently tested Random Number Generator (RNG), ensuring fairness and unpredictability in every hand. While unlikely sequences can occur due to variance, they are still statistically possible over time even for experienced players.

We take all concerns seriously, and if you'd like us to review your hand history or any specific sessions, we're happy to escalate this to our Game Integrity team. Please feel free to reach out via support with your username and relevant hand IDs.

We appreciate your passion for the game and your time with us, and we’re here if you’d like to resolve this further.

Regards,
888 Poker Team

Rated 1 out of 5 stars

I can't even give 1 star,but this is…

I can't even give 1 star,but this is the minimum unfortunately, if you want to play for FUN just FUN,please avoid this site,try play candy crush or something similar, have no chance to win on this site 888 poker worst site ever

12 June 2025
Unprompted review
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Reply from 888poker

Hi Constantin,

We're sorry to hear that you feel this way and understand your frustration.

Our aim is to provide a fair and enjoyable experience for all players, and we regret that your time with us hasn’t met your expectations. All games on our platform use certified Random Number Generators to ensure fairness and are closely monitored under strict regulatory standards.

If there’s anything specific you’d like us to look into, we’d be happy to help. Please don’t hesitate to reach out through our official support channels, we’re here to assist.

Regards,
888 Poker Team

Rated 1 out of 5 stars

Bots and house players run amuck

JULY 5, 2025 UPDATE:

THESE PLAYERS I'VE NEVER SEEN BEFORE DESPITE HAVING BEEN PLAYING THE SAME TOURNEY FOR 2+YEARS ALMOST DAILY.
AND THEY FIT THE SAME COINCIDENTAL TYPE OF 'PLAYER' AS I DESCRIBED BELOW: A USERNAME THAT IS A NAME/WORD FOLLOWED
BY NUMBERS, NEXT TO ZERO MTT WINNINGS AND THEY RUN HOT.

AND THIS IS JUST 1 TABLE! THEY ARE HOUSE PLAYERS, BOTS OR SOMETHING ELSE IS GOING ON.

IF THESE PLAYERS ARE SO GOOD WHY ARE THEY'RE LIFETIME WINNINGS SO LOW ???

HERE2PWN / MTT WINNINGS: $411 / 3RD PLACE
MRAMAZING23 / MTT WINNINGS: $10 / 1ST PLACE
KRISTAR135 / MTT WINNINGS: $19 / 8TH PLACE
THE_CRETIN / MTT WINNINGS: $155 / 2ND PLACE

JUL3./2025 UPDATE:

THESE PLAYERS I'VE NEVER SEEN BEFORE DESPITE HAVING BEEN PLAYING THE SAME TOURNEY FOR 2+YEARS ALMOST DAILY.
AND THEY FIT THE SAME COINCIDENTAL TYPE OF 'PLAYER' AS I DESCRIBED BELOW: A USERNAME THAT IS A NAME/WORD FOLLOWED
BY NUMBERS, NEXT TO ZERO MTT WINNINGS AND THEY RUN HOT.

AND THIS IS JUST 1 TABLE! THEY ARE HOUSE PLAYERS, BOTS OR SOMETHING ELSE IS GOING ON.

TRINIDADDY91 / MTT WINNINGS: $376 AS OF JUL.3/2025
MICKEYACER2 / MTT WINNINGS: $246 AS OF JUL.3/2025
NATBABS21 / MTT WINNINGS: $521 AS OF JUL.3/2025
CANDEU888 / MTT WINNINGS: $31 AS OF JUL.3/2025
GOLDRICK99 / MTT WINNINGS: $126 AS OF JUL.3/2025

DOES 888POKER NOT SEE HOW COINCIDENTAL THIS IS??? (AND THIS IS JUST 1 TABLE IN 1 TOURNEY - IT'S HAPPENING EVERYWHERE)

------------------------------------

IF YOU'RE READING THIS PAY ATTENTION NEXT TIME YOU PLAY> Bots and house players run amuck! About 3 months, I noticed all these players showing up in the tournaments I play (30-40 players max) and they all had three things in common: 1- next to zero MTT winnings, 2-similar usernames (which were a name/word followed by numbers: like 'aces192', 'ontheriver222', 'garnet543', etc, etc.) and 3-despite their low lifetime winnings they would more often than not always be making the money or top 5. Anytime a player showed up with a username like I described and I'd look at their MTT winners and yep, next to zero winnings. Is it possible that 888poker is just attracting new players and they just happened to have this sort of formulaic username - sure, it's possible; But If you pay attention, they play hands that make no sense. Like out of position JackSpades, TwoHearts and they stay until the river and guess what they hit ??? - yeah. Look out for these players (low winnings, username as described) - They are either bots or 888poker staff that are playing that can see the boards which is why they stay in what seems to us, are stupid hands. I'm sure 888 will reply with some script and rambling about variance. When variance becomes a pattern, it's called an 'aglorithm' or flat out scamming. Oh and watch out for minutes left on a tournament late registration timer. Sometimes (not always), you'll shove all-in knowing that if you lose you can rebuy but you'll shove, lose and the late registration timer will immediately flip to zero and you're out! (they do this often to players). It is a completely corrupt site. If live poker gameplay was just as fast as online, you'd never see the prevalence of ridiculous boards, suck outs, and players who seemingly have zero success according to their lifetime winnings, just crushing it and always running hot and catching miracle cards.

8 June 2025
Unprompted review
888poker logo

Reply from 888poker

Hi William, thanks for sharing your concerns.

We take game integrity very seriously at 888poker. All gameplay is regulated and uses certified Random Number Generators to ensure fairness. We do not use bots or house players, and any suspicious activity reported is thoroughly investigated by our security team.

If you have specific details or examples, please reach out through our official support channels so we can look into it further. We're committed to keeping the game fair for everyone.

We recommend accessing it by logging into your account and going to Cashier > Help?, where the chat option will appear when an agent is available.

Regards,
888 Poker Team

Rated 1 out of 5 stars

Very disappointed in the service or…

Very disappointed in the service or lack of I should say! The live chat is never available. The phone contact no. They provide does not call through. It’s litteraly a bunch of lazy staff members who do not give a damn about their customers. I’d say go to PokerStars over 888 as they are terrible with communication

6 June 2025
Unprompted review
888poker logo

Reply from 888poker

Hi Jordan,

Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience.

We completely understand how frustrating it must be when you're trying to get support and aren't able to reach us through your preferred channels. Please know that we take your concerns seriously, and it's certainly not the level of service we aim to provide.

Our Live Chat is available daily, but during peak periods, there may be longer wait times or temporary unavailability. We recommend accessing it by logging into your account and going to Cashier > Help?, where the chat option will appear when an agent is available.

We're continuously working to improve both response times and accessibility, and your comments have been shared with the relevant teams.

If there's anything specific we can help you with, please don't hesitate to reply here or reach out again via the Help section. We're here to assist you and would like the chance to make things right.

Kind regards,
888poker Support Team

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