7th Avenue Reviews 

407
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional service during delivery and assembly. Many highlight the efficient and careful white glove service, noting how teams went above and beyond to ensure a perfect setup, including steaming and cleaning. People are also very happy with the product quality, describing their new sofas as comfortable, gorgeous, and a significant upgrade to their living spaces. However, some people were dissatisfied with certain aspects of product quality, mentioning issues such as fabric being difficult to clean, cushions arriving deformed, or covers not fitting properly with misaligned assembly holes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the professionalism and efficiency... See more

Quality

Consumers generally find the quality of the products to be positive, with many praising the high-end,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aaron and Rusty delivered the couch in speedy fashion. Their white glove service was impeccable and they didn’t leave a single box after the couch was set up. Nick’s top tier service at the West Holly... See more

Company replied

Rated 5 out of 5 stars

Aaron and Alex did a wonderful job setting up our living room couches. They arrived early and completed the task in an hour and explained everything really well. Our whole experience with 7th Avenue h... See more

Company replied

Rated 5 out of 5 stars

Aaron and Juve were exceptional. They were very friendly, and the delivery was seamless and quick. They delivered an armless seat which we added to our existing two seater with chaise, helped us adjus... See more

Company replied

Rated 5 out of 5 stars

I needed replacement and repositioning on our new sofa. The team has been exceptional on all levels. Today , Alex put the sofa together with the new covers he was professional, and precise and excep... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Maker
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Sofa Store

Written by the company

7th Avenue (https://7thavenue.co) is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, adjustable back cushion firmness, microplastics-free fabrics, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more. Try out the modular sofas in person at our appointment-only showrooms located in Los Angeles, Orange County, San Francisco, Las Vegas, and Houston. During your showroom appointment, you'll be able to try out our modular sofa, get a product demo on all its functional features, and explore all of your fabric options.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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4.8

All reviews

(407)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Polite

Polite, clean, thorough!
Not much more I can ask for. Thank you!

27 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for the kind words! We’re so glad to hear everything went smoothly and that the experience was polite, clean, and thorough. We truly appreciate you choosing 7th Avenue—thank you!

Rated 5 out of 5 stars

Amazing!!!

The entire experience was fantastic. We worked with Justin in the San Jose showroom. He was such a joy to work with - knowledgeable, responsive, and super helpful. I cannot say enough great things. For the installation itself, Alex, Eddy, JP and Santiago handled our white glove installation. It was so seamless. They showed up when they said they would. They worked with me to adjust the couch and explained every little nuance of the couch so clearly. So far, we love our 7th avenue couch and cannot recommend it enough!

23 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing such a wonderful experience! We’re thrilled to hear that everything—from working with Justin in our San Jose showroom to the white-glove installation by Alex, Eddy, JP, and Santiago—was seamless and enjoyable. It’s great to know the team took the time to walk you through every detail and make sure the couch was adjusted exactly how you wanted. We truly appreciate the recommendation and thank you for choosing 7th Avenue. Enjoy your new couch!

Rated 5 out of 5 stars

Great service and excellent delivery

Great service and excellent delivery! Thank you, Chris and Juve they were very helpful and took care of everything. I was surprised to see how fast they were. Additionally, they used cover boots to enter my apartment.

22 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the kind words! We’re thrilled to hear that Chris and Juve provided such a smooth and efficient delivery experience. Their care, speed, and attention to protecting your space—like using shoe covers—are exactly what we strive for with our white-glove service. We truly appreciate you choosing 7th Avenue and hope you enjoy your new piece!

Rated 5 out of 5 stars

7th Avenue really found a niche!

7th Avenue really found a niche creating high-end, stain resistant, water repellant, durable, endlessly modular couches with AMAZING & luxurious fabric. It was worth what I paid. I loved everything about my experience; from driving up to the showroom and sitting with one of the sales people and using the models and my measurements to figure out which sectional made the most sense, to the order and payment process all the way to the delivery which was great. Aaron and Alex delivered my furniture, they were amazing and did it in record time. They were very polite courteous and even went over their practices with the business (they put shoe covers on and stated they had to wash their hands before handling the fabric). They answers the few questions I had since I was pressed for time working from home and cleaned up everything.

The fact that I can keep changing the couch with different color fabric without ever having to buy a new couch brings me joy! I would highly recommend 7th Avenue to anyone!

20 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for this incredible review! We’re thrilled to hear how much you loved every part of your 7th Avenue experience—from visiting the showroom and finding the perfect sectional to delivery day and beyond. It means a lot to know that the quality, versatility, and luxurious feel of the fabric make it truly worth the investment.

We’re especially glad Aaron and Alex made such a strong impression with their efficiency, professionalism, and care for your space. Their attention to detail and respect for your time are exactly what our white-glove service is all about, and we’ll be sure to pass along your kind words to them.

Knowing that the flexibility to refresh your couch with different fabrics brings you joy is exactly what we hoped to create. Thank you for the enthusiastic recommendation and for choosing 7th Avenue—we’re so happy to be part of your home!

Rated 5 out of 5 stars

Amazing service quick and installation…

Amazing service quick and installation was seamless

19 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for the great feedback! We’re so glad to hear that the service was quick and the installation went seamlessly. We truly appreciate you choosing 7th Avenue and hope you enjoy your new sofa!

Rated 5 out of 5 stars

Rating the white-glove delivery…

Rating the white-glove delivery service. Adrian and Eddy were excellent. They helped me adjust my rug and other living area furniture to make sure everything looked balanced with the new couch. They did an amazing job setting up the couch, were cognizant to making sure everything looked perfect and polished. They even vacuumed after! I cannot recommend them enough.

18 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the wonderful feedback! We’re thrilled to hear that Adrian and Eddy delivered such an exceptional white-glove experience. Taking the time to help adjust your rug and furniture, ensuring everything looks perfectly balanced, and leaving your space spotless are exactly the thoughtful details we strive for. We’ll be sure to share your kind words with them. Thank you for choosing 7th Avenue—we truly appreciate the recommendation!

Rated 5 out of 5 stars

Great!

I thoroughly enjoyed the exceptional white glove experience. There were no complaints, and I'm very satisfied.

16 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you for the great feedback! We’re so happy to hear that you enjoyed the white-glove experience and that everything went smoothly. Your satisfaction means a lot to us—thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

Eddy and Adrian were punctual

Eddy and Adrian were punctual, professional, and hard working. They called me in the morning to let me know the approximate time of arrival and immediately started working on the couch. After it was completed, they made sure to pick up all the packaging materials.

I was also very impressed with the new couch and would happily recommend you give them a try!

John

12 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you for sharing your experience! We’re so glad to hear that Eddy and Adrian were punctual, professional, and hardworking, and that they kept you informed and took great care during setup and cleanup. It’s also wonderful to know you’re impressed with your new couch. We truly appreciate the recommendation and thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

Chris and Juve did a great job…

Chris and Juve did a great job delivering and assembling my couch. They kept the space clean and showed me how to take the covers off the couch when I need to clean them. Highly recommend!

15 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you so much for the great review! We’re happy to hear that Chris and Juve made your delivery and assembly experience smooth and informative. Taking care of your space and making sure you feel confident about caring for your couch are all part of the white-glove experience we strive for. We truly appreciate the recommendation and thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

Gabe and Raul - fantastic white glove service

Very pleased with Gabe and Raul's work. They were professional, courteous, efficient, flexible and helpful in making sure my couch was placed where i wanted it. I appreciated their attention to detail, that they wore shoe covers and wanted to wash their hands before applying the fabric covers. White glove service is definitely worth it and Gabe and Raul made the whole process easy and seamless. Thank you!

15 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you so much for the kind words! We’re delighted to hear how pleased you were with Gabe and Raul’s white-glove service. Their professionalism, care, and attention to detail—from protecting your space to making sure the couch was placed exactly where you wanted—are exactly what we aim to deliver. We’re so glad they made the process easy and seamless for you. Thank you for choosing 7th Avenue, and enjoy your new couch!

Rated 5 out of 5 stars

The main guy was awesome

The main guy was awesome! He was quick, professional, he fixed all the issues the other installers made. Overall, the service is great!

15 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for sharing your feedback! We’re so glad to hear that the lead took great care of you and was able to quickly and professionally address the issues from the earlier installation. It means a lot to know the overall experience ended on such a positive note. Thank you for choosing 7th Avenue—we truly appreciate it!

Rated 5 out of 5 stars

Couch was great

Couch was great! Amazing delivery and service by Justice and Alex.

15 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for the kind feedback! We’re so happy to hear that you’re loving your couch and that Justice and Alex made the delivery experience a great one. We’ll be sure to pass along your appreciation to them. Thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

The service was great

The service was great! The delivery team was very punctual and were very professional.

12 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for taking the time to share your experience! We’re delighted to hear that our delivery team was punctual and professional. Providing a seamless, white-glove experience from start to finish is something we take great pride in, and your feedback truly means a lot to us. We appreciate you choosing 7th Avenue and look forward to serving you again.

Rated 5 out of 5 stars

Gabe and Sam were amazing

Gabe and Sam were amazing! They showed up right on time, put on booties to keep everything clean, and were super respectful of the space. They took extra care in assembling! Highly recommend

13 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you so much for the wonderful feedback! We’re thrilled to hear that Gabe and Sam made such a great impression. Their punctuality, respect for your space, and attention to detail are exactly what we strive for with our white-glove delivery experience. We’ll be sure to pass along your kind words to them. We truly appreciate your recommendation and thank you for choosing 7th Avenue!

Rated 1 out of 5 stars

Very disappointed in the quality of the…

Very disappointed in the quality of the cushions. We have had the couch for 6 weeks and you can already feel the connection pieces through the cushions when sitting on the couch. The cushions come stored inside the couch for shipping so when you pull them out they are deformed. The couch looks worn out and we have barely used it. The back cushions don’t have enough structure or filling. Shouldn’t have this many quality issues at this price point.

12 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for taking the time to share your feedback. What you’re describing is not the experience we want anyone to have.

We appreciate you calling out the specific concerns around cushion comfort, fill, and the feel of the connection pieces. We’d be more than happy to review everything with you in detail, including the cushions, connection hardware, and the amount of fill in the seats and backs. To ensure this is handled properly, we can also arrange for an assembler to come out and assess the sofa in person.

Our goal is always to make sure your sofa looks and feels exactly as intended, and we stand behind the quality of our products. Thank you for bringing this to our attention—we’d really appreciate the opportunity to take a closer look and make things right. Our support team is always available to help.

Rated 5 out of 5 stars

Love this couch

Love this couch! Super comfortable and great quality. Delivery and setup were quick, easy, and the team was really friendly!

12 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for sharing your experience! We’re so happy to hear that you’re loving your couch and that its comfort and quality stood out. It’s also great to know our delivery and setup team made the process quick, easy, and friendly—providing that smooth, white-glove experience is always our goal. We truly appreciate you choosing 7th Avenue and hope you enjoy your couch for years to come!

Rated 5 out of 5 stars

Helpful and quick service

Gabe and Raul were absolutely wonderful. The swap from a regular ottoman to a storage ottoman was quick, smooth, and very professional. Both were friendly, respectful, and cared about doing the job right.

They noticed lots of loose threads on the fabric of the storage ottoman and proactively let me know they would ship a replacement. I really appreciated how attentive and solution-oriented he was.

Overall, a great experience. Professional, and helpful service.

12 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for taking the time to share such a thoughtful review! We’re thrilled to hear that Gabe and Raul provided such a smooth, professional experience during your ottoman swap. Their attention to detail, respect for your space, and proactive approach to resolving the fabric issue truly reflect the level of care we strive to deliver with every white-glove service.

We’ll be sure to pass along your kind words to them—they’ll greatly appreciate the recognition. Thank you for choosing 7th Avenue, and we’re grateful for the opportunity to make things right and ensure everything meets our standards.

Rated 5 out of 5 stars

Gabe and Raul were courteous

Gabe and Raul were courteous, professional, efficient and friendly. They arrived in a timely manner, put the couch together and removed all packaging.

They are both an asset to 7th Avenue.

We absolutely love our new couch! We choose the Navy Velvet and it is beautiful.

12 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you so much for the kind words! We’re delighted to hear that Gabe and Raul made such a positive impression. Their professionalism, efficiency, and friendly approach are exactly what we aim for with every delivery, and we’re proud to have them on our team.

We’re also so happy to hear you’re loving your new couch! The Navy Velvet is a beautiful choice, and it’s wonderful to know it’s already bringing joy to your space. Thank you for choosing 7th Avenue—we truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Had an amazing experience with Eddy and…

Had an amazing experience with Eddy and Rob. Ordered 7th avenue sofa in SF and it was delivered on time. The guys were very efficient and friendly. They showed me how to do it myself, steamed the sofa and cleaned the space while leaving. 10/10.

10 December 2025
Unprompted review
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Reply from 7th Avenue

Thank you for sharing your experience! We’re so glad to hear that Eddy and Rob took such great care of you. From on-time delivery to walking you through everything, steaming the sofa, and leaving your space spotless, that’s exactly the kind of white-glove service we strive to provide. We’ll be sure to pass along your kind words to them. Thank you for choosing 7th Avenue, and we hope you enjoy your new sofa for years to come!

Rated 5 out of 5 stars

The delivery and assembly of our new couch…

The delivery and assembly of our new couch was timely and well done. Every detail was checked and all aspects were explained in detail. I highly recommend this team.

9 January 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you for the great feedback! We’re happy to hear that your delivery and assembly experience was timely and thorough. Taking the time to check every detail and walk through everything with you is an important part of the 7th Avenue white-glove experience. We truly appreciate your recommendation and thank you for choosing 7th Avenue!

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