The shoes are of really great quality especially since it’s difficult to find lamb leather shoes or heels. However I ordered number 9 and technically that should be size 40 but I received 41 so it was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would give this company NEGATIVE 100,000 stars if I could, and I want everyone to be aware of how this company can scam you with their terrible-quality shoes. First of all, they sent me defective s... See more
Company replied
Shoes were exactly as expected. Perfect fit, very comfortable. I wore them on 2 occasions and received compliments both times. Shipping was fast! I ordered 2 pair each due to sizing concerns and 7o... See more
Company replied
Well. They said free shipping upon spending a certain amount. I did spent enough to get free shipping. But when my shoes were delivered, the delivery guy from 中通 (yea, they sent the parcel from China... See more
Company replied
Company details
Written by the company
7or9 was born from the passion of two women who were relentless in their pursuit of the perfect balance between beauty and comfort in high heels. Our mission is to create a sense of freedom and comfort for modern women.
Contact info
SHOP 185 G/F HANG WAI IND CTRNO 6 KIN TAI ST TUEN MUNNT, 999077, Hongkong, Hong Kong
- support@7or9.com
- 7or9.com
3.4
Average
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Not as comfortable as what those…
Not as comfortable as what those YouTuber said. Over priced.
18 September 2023
Reply from 7or9
Hi friend,
Sorry for the bad experience. Our products are all technically supported. If you can tell us where the discomfort is, it will be of great help to us to further improve the comfort of the shoes. Also, thank you for your feedback. This is very important for us, and we support the guarantee policy. You can receive a full refund upon returning the product.
Welcome leaves more details to Support Center.
FYI:support@7or9.com
Good day to you!
Great up to date quality shoes
4 September 2023
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
elegant quality shoes
28 August 2023
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Free shipping, really?
Well. They said free shipping upon spending a certain amount. I did spent enough to get free shipping. But when my shoes were delivered, the delivery guy from 中通 (yea, they sent the parcel from China to me in Hong Kong) asked for hkd20 for delivering to a residential address. This was never mentioned or warned against on their website. I ended up having to pay the requested $20, otherwise I would have to pick up the parcel from somewhere far away.
17 July 2023
Reply from 7or9
Hi
Thank you for the feedback.
After checking with Service Providers, they informed that they willindeed charge HK$20 Duties and Taxes.
Very sorry,our store's orders are free shipping, but orders may be subject tocustoms duties or other taxes, which you need to bear on your side.We understand that this has caused you a bad shopping experienceand we apologize.
lf there's anything else we can assist you with, please feel free to letus know.
We apologize again for the inconvenience!
Great quality product!
Delivery is a bit slow but the product is amazing! Quality is beyond my expectation, and SOOOO comfortable. I will purchase again when I am back in Beijing.
1 August 2023
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
I am trying to return some shoes and…
I am trying to return some shoes and paid for the return. I have yet to receive a return mailing label after repeated email requests.
Update. I received my return label.
Finally.
20 July 2023
Reply from 7or9
Sorry for the bad experience. However, we have multiple times to send a return label to you by mail. It may be in your spam folder, please check it. If your order has not been refunded, we will process the refund for you. If a refund has been issued, we may also issue you additional vouchers to compensate you.
We genuinely appreciate your understanding and patience, and we hope to be able to serve you again in the near future. If you have any questions or need further discussion, please don't hesitate to reach out. We are here to provide support whenever you need it.
Item never arrived to my door
Item never arrived to my door. Nobody seems to know where it is
18 July 2023
Reply from 7or9
We have found that your order has been successfully delivered. The Support Team will help you contact USPS to handle the case, if you still have not yet gotten it, you will get a refund or replacement. We have sent a follow-up email to your email address and look forward to your reply.
The shipment takes too long
The shipment takes too long. You just mentioned "standard shipping" when customers make a order. You should instead give an estimation time length before customers decide whether order or not.
14 July 2023
Reply from 7or9
Sorry for the bad experience. We have optimized the shipping process and provided customers with estimation times. Thank you so much for your suggestion. ❤️ We sincerely wish you a happy life and all the best!
Good product but poor return process
Product is good, but the refund and exchange process is too much of a hassle. They don’t ship the product in a box so you have to prepare the package yourself and pay for shipping. They need to improve the return service for customers because that is an important part of the business.
3 July 2023
Reply from 7or9
Sorry for the bad experience. Each of our products comes with a shoe box. Please leave the shoe box in case you need to return it. Your advice is invaluable to us. ❤️ We sincerely wish you a happy life and all the best!
The return takes so long
The return takes so long. Back and forth emails and finally get my refund. I will not consider buying from 7 or 9 in the future. Just be careful!
20 April 2023
Reply from 7or9
Sorry for the bad experience. We have streamlined the returns process. Make returns as easy as possible. Your advice is invaluable to us. ❤️ We sincerely wish you a happy life and all the best!
We genuinely appreciate your understanding and patience, and we hope to be able to serve you again in the near future. If you have any questions or need further discussion, please don't hesitate to reach out. We are here to provide support whenever you need it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.