You don't accept debit card deposits because you say you only take credit cards — yet you sell an insurance product where a deposit is possible. You also don't accept virtual cards, despite the fact... See more
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I have seen mixed reviews and been a bit sceptic about deposit via card. We had a Fiat 500X automatic which was a delight through narrow and mountain roads and it took us everywhere we wanted with no... See more
7m. Cónego Jerónimo Dias Leite 5, São Martinho, 9000-053 Funchal, Portugal ======================= We rented a car for a week on 27th... See more
Helpful and prompt service. We had mistakenly booked at a branch much further away, but the local office were helpful, and sorted a car for us. Refund of security deposit was done immediately on ret... See more
Company details
Written by the company
7M Rent-a-Car began operations in June 2018 and is currently part of the Autocrescente group – M.I.Nunes, Unip., Lda. Since then, we have been a car and scooter rental company committed to offering mobility solutions focused on customer satisfaction and providing a unique and memorable experience. We offer personalized and attentive service, from reservation to delivery, and we adapt to your needs with professional service that puts the customer first. Our diverse fleet includes economy, family, and premium vehicles, all subject to rigorous maintenance to ensure safety and reliability. We work with recognized brands and regularly renew our fleet to ensure high performance standards.
Contact info
Estrada Monumental, Edf. Rodamar, Nº 241, 9000-241, Funchal, Portugal
- +351 291 640 376
- geral@7mrentacar.com
- 7mrentacar.com
3.8
Great
492 reviews
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Hasn’t replied to negative reviews
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We recently rented a car from 7M…
We recently rented a car from 7M Madeira Island and had a fantastic experience. The rental office location was conveniently located near our hotel estrada monumental which made pick-up and drop-off incredibly easy.
Joana was exceptional friendly and professional, knowledgeable, and patient. She thoroughly explained all the options and managed everything with only 24 hours' notice.
The pick-up and return process was swift and efficient.
Good experience with 7M on Estrada Monumental Madeira.
26 May 2024
Due to lack of maintenance the vehicle…
Due to lack of maintenance the vehicle showed brake and steering issues. I attempted to return the car for a replacement after 3 days. At that time they decided to claim that I damaged the vehicle, I did no such thing. 1200 euros later, thanks to me, the car got it's maintenance (I assume). I will rent again, but from an honest shop this time...
27 May 2024
The car was new and in good condition…
The car was new and in good condition and the service was straight to the point. The delivery was slow because I had made the reservation from an external site and the place for the return it´s too tricky
10 June 2024
The directions given for the airport…
The directions given for the airport return were not helpful. It was only by luck that we found a seemingly completely unmarked lot at 4 am. Please put an address on the return paperwork, directions that would get you to the lot, and some signage.
One staff member did save the day when I left a cell phone in the shuttle van. Many thanks to him.
9 June 2024
Everything was great!!
Everything was great!!! We booked in advance online with full insurance, so we didn't have to pay a deposit. We delivered the car to the hotel. It's punctual and no worries!!!
7 June 2024
I will not book again
The staff was very rude and not helpful at all. We waited more than 50 minutes for the shuttle van to pick us up at the arrivals terminal. We had to call them 4 times for them to come.
During this time, other small rental companies picked up customers 3 or 4 times.
The same issue when we returned the car, we had to wait 40 minutes until they sent us back to the airport. The staff was not busy at all as they were no other customers at the time, so I guess they just didn't feel like working.
Thank god we paid for the full insurance. Based on the overall experience, I'm sure we would have experienced issues to get the deposit back.
I won't hire a car again with this company.
3 June 2024
car in Madeira
We rented a car in Madeira, and the agency gave us an old car not powerful at all, that could not reach more than 50 km/h on the motorway
During our first day we understood in the slopes of Funchal that the car was definitely not powerful enough and that it could be dangerous in such slopes
We called the agency who told us it was due to negligence from us, and we should have called earlier - no excuse and no regard for the fact that it was dangerous to rent a not powerful car like that
Therefore they made us pay for another clutch, threatening us to keep our deposit of 2000€ if we don’t agree to pay
19 August 2024
Unprompted review
Very bad experience
Very bad experience, company renting us a car not powerful enough for Madeira and then black mailing us to pay for a semi-broken clutch. Offering assistance only if we pay, aggressive support contact. Really feel that we have been robbed by this agency - to be avoided at any cost
30 August 2024
Unprompted review
Some disappointment
Rented car with plug in hybrid technology but don't have possibility to recharge.
25 June 2024
Everything went smoothly
Everything went smoothly. Good contact with rental office. Positive experience of driving on Madeira.
12 May 2024
How can you rent cars with completely…
How can you rent cars with completely worn out tires?
Ok, we got another car but the whole process took over 2 hours. Very rude staff.
We bought premium insurance, but when we returned the car it was inspected as if it didn't have that insurance and the staff was also very rude.
Very unpleasant experience
20 May 2024
great value for money and quality…
great value for money and quality customer service. Free boat trip for the value of ~EUR 50 if you rent for 7 days
16 May 2024
Reply from 7m Rent a Car
Dear Lubomir,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Reply from 7m Rent a Car
Dear Victor,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Reply from 7m Rent a Car
Dear Yuri,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience did not meet your expectations.
We apologize for the condition of the car you received and the service you experienced. We are committed to maintaining our vehicles to the highest standards and providing excellent service to all our customers. Your feedback highlights areas where we need to improve, and we are actively working on enhancing our vehicle maintenance and service procedures.
We truly appreciate your input, as it helps us to make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with a better experience.
Best regards,
7m Rent a Car Team
Very good service from start to the end…
Very good service from start to the end of the rent, really recommend! Cars was clean and new, technically good no problem with them.
12 May 2024
Reply from 7m Rent a Car
Dear Povilas,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Battery broke 5 hours after renting - and we had to pay
Unfortunately, we got a car whose battery broke just 5 hours after we rented it. We were billed directly for the cost of several hundred euros.
Never again!
12 May 2024
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