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401GO Reviews 3

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TrustScore 3 out of 5

2.9

Investment Service
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Company details

  1. Investment Service
  2. Financial Consultant
  3. Financial Planner
  4. Non-Bank Financial Service

Written by the company

401GO is a digital retirement platform dedicated to providing automated and easy to use retirement plans for businesses of all sizes. Our 401(k) plans come with streamlined setup and transfer processes, 3(16) administration services, 360° API payroll integrations, a diverse fund lineup, compliance monitoring and more. Participants enjoy a mobile app and a full suite of financial planning tools to support all their financial goals. We welcome financial advisors, and offer a robust portal to help them manage plans effectively. We also offer a range of other plan types, including Solo 401(k), Starter 401(k), IRA and Cash Balance plans, and all these come with our industry-leading customer support.

Contact info

2.9

Average

TrustScore 3 out of 5

3 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I am an employee and the customer…

I am an employee and the customer service is almost non existent. When someone called me back they did no real verifications Fidelity does. Additionally, it was extremely hard to get my funds released. Then extremely difficult to disburse and not a user error either. I am questioning thier compliance and service. I'd say I could of done better via an investment app. I dont have any trust in this company. I would not reccomend them. Spend the money if you are an Employer and use a company like Fidelity.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

They signed me up for a 401K without my…

They signed me up for a 401K without my content. The app intentionally makes it difficult to cancel and I'm going to get hit with a 10% penalty for removing funds. I've called 8 times today with no response. I hate this company.

16 April 2025
Unprompted review
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Reply from 401GO

Auto-enrollment can be frustrating, we understand. It is a provision that is required by law for almost all plans. You were most likely notified by email 40 days before you became eligible to participate, unless this is a new plan, in which case you would have received a welcome email and an enrollment meeting. If you're within 90 days of the auto-enrollment, you can request a return of your funds with no tax penalty.

Our records show that the 8 calls you mentioned came in within a short period of time. While our support staff strives to answer and respond quickly within business hours, we apologize if your call was missed.

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