3HLinen Reviews 

We recently purchased a custom sized linen sheet set from 3HLinen and are very happy with our purchase. The communications with 3HLinen (here in Australia and overseas) throughout the process were excellent. We were regularly provided with updates on progress, right through to delivery. The sheets were delivered within the time frame indicated.We have been using the sheets for about 6 weeks (in rotation) and have found the quality wonderful and the seamstress work to make them oversized excellent. We plan to buy another set when there is a sale. Highly recommended.

The finished product was good but it took so long for the order to arrive. It was made to measure but was basic stitching of hems for a simple kitchen curtain. I was expecting it to arrive within 2 weeks but took longer to arrive.

The customer service was/ is very friendly, approachable and helpful 💕. The cushion covers in sky blue were/ are of such fine quality that I instantly ordered some curtains. I’ll write another review after receiving them.

So disappointed. Expensive, Half the order didn’t arrive, terrible customer service. Website designed to look to be in Australia but all comms appear to be from numerous other countries.

I’m super happy with the quality of my linen shower curtain. It was quite a bit of money to spend on a shower curtain but it’s actually really beautiful and I’m glad I went for it. The experience of buying through 3hlinen was good. In my opinion it was a little bit too much communication! I was getting a lot of emails updating me on the progress of my order, but I appreciate that if I wasn’t getting notified of its progress I might get worried about the wait. I will definitely be going back to this website for my next linen purchase.

I love the quality of their products and how they perfectly customise my curtain. Very good customer service

Love my curtains. It just took over a month to get them. Slow service. Excellent quality of product.

Excellent service and communication. Product was high quality and exactly as described. Highly recommended :)

Nadine was such a great help from start to finish and the curtains arrived in great shape, exactly as they were designed. The quality is fantastic and they hang beautifully. Highly recommended. Thanks Nadine!

Beautifully made and the presentation/packaging was really lovely. Untying the ribbons and unfolding each curtain was quite a moment! Great quality.
I had a few reservations when the process was delayed and whether the colour would be as advertised, but communication was clear and responsive.
Fairly expensive but I couldn't find what I wanted anywhere else and I am very happy with my linen curtains.

Beautiful fabric and look as described.
Good communication and updates.
Love my curtains

In business, there's a saying that a customer complaint can be transformed into a five-star experience, securing a customer for life. I must say, this was precisely my experience with 3H Linen. My second order didn’t meet the agreed specifications, but without any fuss, they replaced the curtains and adjusted the specifications, leaving me far happier with the result. They truly went above and beyond to ensure I was completely satisfied with my order. This was particularly reassuring as it was my second purchase from 3H Linen, and I intend to continue shopping with them in the future—and now I most certainly will. Many thanks to Kerri-Ann for her exceptional customer service; she is truly a gem and a great asset to the company. I wouldn’t hesitate to recommend 3H Linen—not only do they craft beautiful curtains, but their customer service is also outstanding. You can shop online with the confidence that if anything isn’t quite right, they will do everything they can to resolve the issue. And really, that’s all you can ask for. Thank you, 3H Linen. I’ll be back for Roman blinds next :)

Bridget.

I ordered bed linen that I customised with ease thanks to the very user friendly web site. I was a little tentative as to what I was ordering, as you can be with online ordering, but when the product arrived, having been made in Italy, I was absolutely thrilled with the outcome! The time line was very good considering it was made to order, and I communicated with supplier, through emails, as order advanced and they were very prompt and honest with response.
Highly recommend and I will be ordering through 3H linen again.

Love this company, their products and their service ethic. A smooth and enjoyable experience, this team really cares about their business and customers.

The product is lovely. Happy with end result. It just took a a couple months from when we ordered to when it arrived. Which is to be expected when custom order but I had not really considered or was aware of at the time of ordering.

Wonderful product and great customer service.

The advice I was given through the ordering process was really helpful. The quality of the curtains is great & installation was smooth & easy.
Overall I am really pleased with the experience & happy with the end result.

Nadine's service was amazing and very helpful. She help me find the best solution to fit my requirements. I recommended Nadine for her excellent service

Service 10/10
Post sales service 6/10
Quality for linen 10/10
Quality/appearance for soundproof curtains 1/10
Soundproofness of curtains 1/10
Timeliness in delivery 1/10
Accuracy with order 1/10
Colour layering accuracy 3/10

Great quality curtains but good to note they come from overseas to Australia so took over 3 weeks to arrive.