3Avape Reviews 

362
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I ordered 2 of the Ursa cap pod vapes. I was told that it was a 24 to 48 hour timeframe to fill order one week later still nothing. I emailed support 3 separate times and finally got a response regard... See more

Company replied

Rated 1 out of 5 stars

Ordered months ago, package never arrived. Provided tracking keeps saying in transit since October. Customer service claims it has been delivered but I never received anything. Poor communication o... See more

Company replied

Rated 5 out of 5 stars

3Avape.com has become my go-to place for all my vaping needs, they’re honestly the most economical source I’ve found. Most places tack on another $20-$30+ in fees and shipping, but not 3Avape! When... See more

Company replied

Rated 5 out of 5 stars

I ordered a Visticking VK530, mesh tank and 3 boxes of coils from these guys and they were delivered to me today in the UK in 9 days, all for £35 delivered No stock issues, no damage, nothing missi... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

In 2015, 3Avape established one of the largest warehouses in industry and became much more competitive in wholesale distribution with huge stock and much more variety of products. Our philosophy is to be the most loved and trusted online vaping store by offering worldwide customers a wide selection of A+ quality products at A+ prices and A+ Customer Service.


Contact info

2.8

Average

TrustScore 3 out of 5

362 reviews

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2.8

All reviews

(362)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible company horrible service

This is by far the worst company I have had the displeasure of dealing with. I placed my order on feb29th, I had to contact them multiple times and each time a new excuse arose. I was told that they sent it out on Mar.17th and I still have yet to receive it. It is now the 27th (almost a month later) and they are still making excuses and refusing to refund me. If you want to get your order in a timely manner then I highly suggest you buy from someone else because this shop Is not reliable and the only thing they are good at is making a new excuse every time you contact them.

Update: Took me making a formal complaint to PayPal for me to actually receive my order and they still got my order wrong. Ordered on the February 29th and finally got delivered on April 14th. So if you want what you ordered to actually be sent then I suggest you look somewhere else because 3avape cant seem to get an order right and won't be delivering in a timely manner.

Update #2: I tried to be reasonable and contact the one who replied but for some reason both methods that I tried to use to reply came back as undeliverable which once again does not bode well for the reliability of the company.

27 March 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
So sorry that you had unhappy shopping experience.
Hopefully there will be a chance for us to make it right.
Please check your email inbox.

Best regards,
3Avape Team

Rated 1 out of 5 stars

Garbage service

Garbage service. I ordered 2 Voopoo Vinci pod systems on February 28, and the order status is still on preorder until available. I checked the website today, and what do u know. The Voopoo Vinci is in stock. 3AVAPES is the most unreliable website I have used.

26 March 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the inconvenience caused.
Please check your message inbox for solution.

Best regards,
3Avape Team

Rated 1 out of 5 stars

Been Processing for a whole month.

I ordered 2 Voopoo Vinci VW 1500mah and some coils to go with it. I placed this order on February 28th 2020. The order says that it is still processing, but checked the website and it says that the items that I ordered are currently in stock. I feel like I got scammed.

26 March 2020
Unprompted review
Rated 1 out of 5 stars

Lies

Ordered 4 items on the 23rd of January. I understand that it's the Chinese New Year, but by the time the 13th February came, with no one replying to Emails or the Facebook page (although there was daily posts selling products) I opened a PayPal dispute on the 13th. Two days later (15th) I received a response from them stating that my 4 items were in stock and would be dispatched by the 17th, so I closed the case, happy with the response, even though it took forever.
10 days later and my order was still as processing I emailed them again, only to get a response of 2 of my 4 items were out of stock and they wouldn't have them till mid March (if you believe that).
Unbelievably unprofessional and obviously don't know how to tell the truth.
I understand that the virus has effected business, but all it takes is to tell the truth.
Won't be recommending, and certainly won't be using again.

28 February 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
Sorry that you had unhappy shopping experience with us.
We have explained the whole story to you, hope you could understand the special situation.
And there is one thing bad on our side, which is that we shall respect your choice and had the order cancelled, and money refunded back.
Apologize again and thanks for the suggestion.

Best regards,
3Avape

Rated 1 out of 5 stars

I placed an order almost a month ago

I placed an order almost a month ago, and it is still processing. Dont waste your money on these people, they will immediately take your money then not ship your order. After long wait I emailed them and they told me "Good news we will begin shipping immediately" that was 3 days ago and it is still processing.

19 February 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
Sorry that you had unhappy experience shopping on our site.
Please allow me to explain about the shipment delay.
During Jan 22nd- Jan 31st, 2020, we were on the Chinese New Year holiday.
And due to the unexpected outbreak of the Novel Coronavirus, our holiday was extended, from Feb 1st- Feb 17th, 2020.
Only on Feb 18th, did our warehouse guys got back to work, and shipment was resumed then.
Apologize again and many thanks for your understanding!

Best regards,
3Avape

Rated 5 out of 5 stars

good prices and selection

I've placed 2 orders with them, the second before I even received the first one. the second order arrived in under 3 weeks, before my first order, lol
prices are good, competitive with other Chinese vape companies, I'm sure I will order from them again.

4 January 2020
Unprompted review
Rated 1 out of 5 stars

my order was supposed to come freom U S…

my order was supposed to come from U S warehouse but supposedly coming from China after ordering. Eleven days now and still awaiting shipment. Run away don't look back

31 December 2019
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
Sorry that you had unhappy shopping experience with us.
Just sent you a private message, please check for solution.

Best regards,
3Avape

Rated 1 out of 5 stars

They sell stuff they don't have in…

They sell stuff they don't have in stock. I've waited almost 2 weeks so far. I will never order from these clowns again.

19 December 2019
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
Apologize about the inconvenience.
We should have paid more attention to the stock.
Have sent a private message, please check.

Best regards,
3Avape Team

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