2BrightSparks Pte. Ltd. Reviews 182

2BrightSparks responded to my support ticket even though I am a free ware user, going beyond their normal terms of business.

The advice provided was succinct and accurately recognised my problem, provided the solution and how to address it. Problem solved.

I am using this software for years.
The support is great - reacting even on weekends.

I have often had difficulty when installing new versions of BrightSparks Synchback program upgrades over the years, but I always have excellent luck when contacting their customer support for help. Each time, I've been fortunate enough to reach Ms. Swapna N. She's always answered promptly, usually the very next day, and has stuck with me over sometimes multiple exchanges. She's extremely patient and nice, and her instructions are clear and effective. I highly recommend Ms. N. and the program I most use from BrightSparks, Synchback SE (currently v. 12). Kudos to BrightSparks for having such wonderful standards in hiring Ms. N.!

Quick response, good solution.

Very quick response to my issue, had a very good grasp of the problem and sorted it. V GOOD

I have recently installed SyncBackSE. It is a 'feature rich' product and I contacted their help desk twice with questions about customising the product. In both cases I received a response within 24 hours that fully answered my questions.

Excellent customer service

They are patient and try to explain every issue in detail. Excellent support, thank you.

I've been using the Syncback Pro software on multiple machines for a few years now. After the Win-11 upgrade there was a (settings) issue which was solved rapidly. Excellent support!

Great program - clean and intuitive interface, works well, immediate response from support (on a weekend!) to a question. Highly recommended.

A kind and interested person who understands the program SyncBackSE thoroughly investigates the question and explains to me the steps needed for finding the solution. Already on the same day I became good advice how to change the settings: The problem has been solved.

I had installed the SyncBack Touch app on my phone and wanted to back up my music files on my PC with SyncBackSE, but I couldn't connect the phone to the PC. I asked 2Brightsparks' helpdesk for help and got an immediate response, even though it was a Sunday! And this employee told me the right solution and now I can make backups very easily.

Excellent customer service - not easy given the circumstances.

First class product and amazing support.
Save your money and buy their product, it works.
The support is first class, polite and helpful.

Very prompt response to query. Clearly explained the additional infomation that they requried and, after providing it, they responded quickly with clear and concise instructions for resolution. Overall, very efficient!

Problem(s) were handled very efficiently and solutions given were easily understood. The tech rep was knowledgeable and understood my needs.

The 2BrightSparks support person was very responsive, but didn't immediately spot an invalid SyncBackSE parameter which I appear to have read somewhere (probably an AI summary!). He worked with me to solve my problem quite rapidly.

Swapna, from customer support, help me with several questions before and after my purchase. Now with SyncBackPro I'm able to make daily and quarterly backups exactly how I want/need them.

I had a very nice experience with the after-sales service of 2BrightSparks for SyncBack SEV11. Very fast and usefull answers brought the resolution of my problems. Wonderful help !

Quick, useful response. Problem solved transferring SyncBack to a new laptop. Thank you!