I love the set up and encouragement, it’s not as user friendly as I would like. It would feel more fluid if workouts were in their own spot and had a mark as done when complete so you could see clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the trainers and customer service has been great. the program is well thought out and there’s a real feeling of being part of something- which helps with motivation. i feel i’m in skilled, competent h... See more
Company replied
I am having a great experience because all of the people in the group are nice & encouraging to each other. It's helped me with me consistency & I like being able to watch different workouts. The app... See more
Company replied
I have lost 70 pounds over a year, and I started with the 28Pilates 28 day challenge in late April/early May - I loved it so much that I started their 90 day challenge right after. There is support,... See more
Company replied
3.5
Average
300 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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This was the best decision I ever made…
This was the best decision I ever made and the best purchase. The community keeps you motivated and you are able to share your thoughts and struggles without fear of criticism. The. Coaches are great and the programs are excellent. Love it
6 August 2025
Unprompted review
Reply from 28pilates
Hi Arona!
We love hearing this! It means so much to know the community and coaches are making you feel supported and encouraged every step of the way. Your kind words truly motivate us to keep bringing our best. So happy you’re part of the 28Pilates family! 💪💖
Warmly,
The 28 Pilates Team
Love the community!
Love the community aspect of this program. Not only are you feeling the burn after day 1, but you have a support group cheering you on to do your best. The videos are easy to follow and there is enough variation to keep you coming back for more.
6 August 2025
Unprompted review
Reply from 28pilates
Hi Katie!
We’re so glad you’re loving both the workouts and the community vibe! 💪✨
That day-1 burn is definitely real, and having such a supportive crew makes pushing through it so much more fun. Thanks for sharing your experience. Can’t wait to see you keep crushing it! 🙌
Warmly,
The 28 Pilates Team
Love it!
I received my board a week ago and I’m totally obsessed with it! The Pilates machine and all the little details are so cute (I have purple color machine).
Until the moment it was delivered—which was actually very quick—I wasn’t sure it would come as expected, and at some point thought it was a scam 😂but I was super happy to see that everything arrived as promised: a waist trainer, Pilates socks, and loop bands, also the attachable handles.
The workouts are super easy to follow, and I already feel my arms getting stronger, even though I’ve only been able to work out 10–15 minutes a day. So far, love it!
5 August 2025
Unprompted review
Reply from 28pilates
Hi Anna!
We’re so happy to hear you’re loving your purple Reformer! 💜
It’s wonderful that everything arrived quickly and just as promised and we had to smile at your honesty about thinking it might be a scam at first. 😂
Knowing you’re already feeling stronger, even with short daily workouts, is exactly what we hope for our customers. Thank you for sharing your experience. We can’t wait to see where your Pilates journey takes you next! 🙌
Warmly,
The 28 Pilates Team
30day membership stated before I received the machine 😠
Delivery took 2 and a bit weeks which was ok however the free 30 day membership started before I even had the machine. How am I supposed to trial the machine if I don’t have it. Not happy at all
17 July 2025
Unprompted review
Avoid at all costs
Delivery was promised within 3 days of purchase - in reality it took 3 weeks and that was after following up with customer care team to raise concerns with tracking number and if I was ever going to receive the order. Quality of the board is ok but not worth the money.
In terms of videos, you have to activate your free trial which then turns into a paid subscription (£39.99 pm) without any authorisation being requested. I have now been chasing a refund for over 1 week with no success - apparently management have to approve this and they are, of course, taking their time to do so. During this period I’ve yet to be able to access any videos and instead are bombarded with emails from the ‘28pilates community’.
Do not buy this product or anything else from this company.
23 June 2025
Unprompted review
SCAM! Do NOT trust this company
This company took my money, NEVER delivered the reformer board that I paid for, and now is giving my credit card company the run around to try to get out of having to refund me!!! What an absolute heap of trash this company is, and everyone who works there. This place is a scam, DO NOT TRUST THEM!!
18 May 2025
Unprompted review
Reply from 28pilates
Hi Kelsey,
I’m truly sorry to hear about your experience and the frustration it has caused.
We do want to make things right. Had we been able to connect with you before the dispute was filed, we would have been happy to process your refund right away. Unfortunately, once a dispute is opened through your credit card provider, the process must be handled entirely through them. But please know we are cooperating fully to ensure a fair resolution.
Your feedback is valuable, and we’ll continue working on improving our communication so that situations like this can be resolved more smoothly in the future.
Sincerely,
The 28 Pilates Team
The quality of the product is not worth…
The quality of the product is not worth its cost and even says free 30 days subscription. And start charging you on the subscription without your knowledge even if you use or now. I never subscribed for one and just got to know by seeing the credit card transaction which was charged without my authorization. When I ask fro refund refuse to give refund for the amount charged.
18 July 2025
Unprompted review
This company is a scam
I really wish I could give this company zero stars. Avoid them at all costs! They are a scam. First, they promised that my order would arrive in three days, but it took two weeks instead. When I received the item, it was defective, so I asked for a replacement. They agreed to send me a new one, but a month later, it still hasn’t arrived. When I checked in with them, they claimed it would be delivered soon and even provided someone else's tracking number to brush me off. I finally requested a full refund because this entire experience has been frustrating and it seems like my package is never coming. The only time the tracking information updates is when I mention a refund, which they are refusing to provide. This company is definitely a scam!
16 July 2025
Unprompted review
Reply from 28pilates
Hi Alexis,
I’m genuinely sorry to hear about the delays, mix-ups, and frustration you’ve had with your order. This isn’t the experience we want for any of our customers.
I’ve looked into your case and can confirm that a full refund has already been processed for you. You should see the amount reflected in your account soon, depending on your bank’s processing time.
While I know this doesn’t undo the inconvenience, I hope it reassures you that we take your concerns seriously and are committed to making things right. We’ll also be reviewing our processes internally to prevent this from happening again.
Thank you for taking the time to share your feedback, it helps us improve.
Warm regards,
The 28 Pilates Team
Five Out of Five Stars!
This entire journey is one that I would recommend to anyone! I am stronger, more self-aware, and thrilled with the results of the 28-day challenge. I'm certainly ready for more and look forward to continuing this Pilates fitness lifestyle.
10 July 2025
Unprompted review
Reply from 28pilates
Hi Megan,
Thank you so much for your kind words and for sharing your journey with us! We're absolutely thrilled to hear that the 28-Day Challenge helped you feel stronger, more confident, and more connected to yourself.
It’s incredibly rewarding to know you’re loving the results and ready to continue this Pilates lifestyle. Your enthusiasm and commitment inspire us and our whole community.
We’ll be cheering you on every step of the way as you move forward in your fitness journey! 💪✨
With gratitude,
The 28 Pilates Team
Great Videos, not so great quality on product.
The product was received and I was so excited to get started. I love the concept and the workout videos provide clear and detailed programs. My issue is the quality of the board, on the 3rd day of owning using it for 20min/day only for the workout videos the metal rings used to attach the handles to the board fell off during my workout. Since then the rings are continuously popping off during workouts even when I snap them back in place. I reached out to 28pilates regarding this issue and they advised to “just use pliers to snap them back in place” we will not replace the product. I have done this step continuously however the metal is so weak they continue to pop off the board during my workouts. I love the concept, love the videos, but very disappointed in the quality of the board itself.
23 May 2025
Unprompted review
Reply from 28pilates
Hi Kylee,
Thank you so much for taking the time to share your experience. We’re truly sorry to hear about the trouble you've had with the board, it’s absolutely not the experience we want you to have.
While we're so glad you’re enjoying the workouts and the concept, we understand how frustrating it must be to face quality issues so early on. Your feedback is extremely valuable to us, and we are continuously working to improve both our product durability and the overall customer experience.
We deeply apologize for the inconvenience this has caused. If there's anything we can do to help make this right, please don’t hesitate to reach back out to our team.
Warmly,
The 28 Pilates Team
The board is low quality for the price
The board is low quality for the price. I emailed customer service notifying of broken parts a few days after I received the board. They asked me to send pictures/video of issues and then did not respond after I sent them. When another piece of the board broke, I emailed them again. This time customer service responded saying it was outside the 30 day window and that I could buy and extended warranty for 49.99. ***I have only had this board for 2 months. I did give 1 star because I really liked the app with workouts and the community. I was able to work around not being able to split the sliders and did get some use out of the board. It was nice while it lasted but VERY LOW QUALITY for the money.
29 June 2025
Unprompted review
Reply from 28pilates
Hi Anna,
We’re truly sorry to hear about your experience and want to extend our sincere apologies for the inconvenience and frustration caused.
While our policy includes a 30-day window for reporting issues, we completely understand how disappointing this must be. Your feedback is incredibly important to us, and we’re always working to improve the quality of our products and the support we provide.
We’re glad to hear you’ve enjoyed the app and community. You can reach us directly at hello@28pilates.com, and we’ll ensure you're fully supported.
Thank you again for sharing your experience with us.
Warmly,
The 28 Pilates Team
Purchase review.
So after seeing so many ads of this 28 pilates in facebook, I was convinced to buy from them.
I’ve just opened my package now and realized that it was incomplete. There was no waist trainer included and the recipe book did not arrive. Additionally, I was charged £39.99 for a subscription that I did not authorize. I haven’t even accessed the trial! I did not even know that there was going to be a subscription because it was not mentioned in the website and there was not even an option to opt out. This is quite sneaky and deceiving.
This is a purchase review. I have not tried the board or the exercises yet. I have gotten in touch with customer service and based on their reply, I will edit this review.
25 June 2025
Unprompted review
Reply from 28pilates
Hi KC,
We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must be. That’s never the experience we want any of our customers to have.
Please know that our customer service team is ready to assist you promptly. We’d love the opportunity to make this right by resolving the missing items and reviewing the subscription concern as quickly as possible.
You can reach us directly at hello@28pilates.com, and we’ll ensure you're fully supported.
Your feedback is incredibly valuable to us, and we’re committed to continuously improving both our product and service.
Warmly,
The 28 Pilates Team
Just finished 28 day and I loved it
Just finished 28 day and I loved it. You can combine as many workouts as you like. I combined, 90 day, 28 day and a 17 day. Definitely see changes quite quickly. I had an issue with my order and customer service sorted it quickly. I would say the board is a little cheap feeling and looking as it crunches when you stand on it. However, it seemed to hold up well so far. The only real issue I really have are the resistance band handels are a little uncomfortable.
24 June 2025
Unprompted review
Reply from 28pilates
Hi Mrs LW,
Thank you so much for your kind and honest feedback. And congratulations on completing the 28 Day Challenge. We love that you mixed programs to create a routine that worked best for you, and we’re thrilled to hear you’ve already noticed changes. That’s exactly what we hope for! 🌟
We’re also really glad our customer support team could quickly assist with your order, we always aim to make things right as efficiently as possible.
We truly appreciate your comments about the board and resistance band handles. We're constantly working to improve both product quality and comfort, and your input helps guide those improvements.
If there’s anything we can do to support you further, we’re always here.
With gratitude,
The 28 Pilates Team
Not FREE shipping for US as advertised!
I have been looking/researching the pilates reformers for a while. I wanted to purchase one from the US rather than Amazon, I was very excited to see 28pilates was out of Chicago. I started my order including a discount code for 1st purchase and was so excited to place my order, until I got to checkout and there was a $9.99 insured shipping cost added and I could not remove it. I contacted customer service through the chat which was unavailable, it was during the business day and no one was there to respond!! Very frustrated, I sent an email asking about clarification on this as it was advertised "free shipping in the US" 28pilates responded and stated I may believe this is misleading but it is just part of the cost of the product if it is damaged during transit, nothing else. I found another product from another company with much better reviews, HALF THE PRICE, better customer service and free shipping in the US as advertised. Not trustworthy from the start, spend your money elsewhere!
16 June 2025
Unprompted review
Reply from 28pilates
Hi Erin,
Thank you so much for taking the time to share your experience. We’re truly sorry to hear about the frustration caused at checkout. We completely understand how disappointing that must have been.
You're absolutely right to expect clarity and transparency. While we do offer free standard shipping in the U.S., the $9.99 charge covers optional shipping insurance for added protection in case of loss or damage during transit. We understand this may have come across as misleading, and we’re actively working on improving how this is communicated during checkout.
We’re also very sorry to hear about the difficulty you experienced trying to connect with our team. Your time matters, and we’re working to ensure our live chat and support systems are more responsive moving forward.
Your feedback is extremely valuable to us. We are continuously working to improve both our product and customer experience, and your input helps guide that process. If there’s anything we can do to make things right or assist you further, we’d truly be grateful for the opportunity.
Warm regards,
The 28 Pilates Team
Don't waste your money
I bought the pilates board with 90 day bootcamp for ~£109 - a month later I am charged £39.99 to continue to access the 90day classes that I already paid for. If this isn't a scam I don't know what is. The board is also flimsy and creeks a lot (I'm chunky but not that chunky at 70kgs) - tbh I didn't expect top quality for the price point but considering the subscription is ridiculously expensive for what it is, I regret not buying a more expensive board and then watching youtube videos for free.
6 June 2025
Unprompted review
Reply from 28pilates
Hi Jessica,
Thank you so much for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet your expectations, we completely understand your concerns and sincerely apologize for any frustration caused.
To clarify, the initial purchase includes the board and a complimentary 28-day trial of our app. After the trial period, the £39.99 monthly fee is applied for continued access to all workout programs. That said, we understand how this might have felt unclear, and we’re actively working on improving the way this is communicated.
We’re also sorry to hear that the board didn’t meet your expectations in terms of quality. Your feedback is extremely valuable to us, we are continuously working to improve our product quality.
If there’s anything we can do to make things right or assist you further, we’d be grateful for the opportunity.
Warm regards,
The 28 Pilates Team
Fraud Pilates
28 Pilates has horrible customer service and do not do right by their customers. 28 Pilates applies fees to your account within authorization. Then insists they are unable to return the fee. Please beware of this company if purchasing an item make sure to keep your card on lock or change the card altogether.
5 June 2025
Unprompted review
Reply from 28pilates
Hi Latesha,
We’re deeply sorry to hear about your experience and completely understand your frustration. That’s never the kind of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Upon checking, we’ve gone ahead and refunded the charge that was made and we want to assure you that we’re taking your feedback seriously as we continue working to improve both our communication and support processes.
If there’s anything we can do to make things right, we would be grateful for the opportunity.
Warm regards,
The 28 Pilates Team
Very Positive Experience
I've been fortunate to have nothing but a very positive experience with 28Pilates! Customer Support has always responded quickly and resolved my issues, including a missing waist trimmer and a request to extend the trial. The 28 Day Challenge workouts are amazing! They make you sweat and work all parts of the body in short, doable workouts! The cherry on top is the wonderful support I receive from the trainers and my peers in the 28Pilates community. They helped me make it to the first of my finish lines...the 28 Day Challenge! As a result, I've lost 3 lbs. and 3 inches thus far. I love this program so much that I am going to continue with it to further my weight loss/fitness goals, my next challenge being the 90 Day Bootcamp. I definitely recommend 28pilates!
3 June 2025
Unprompted review
Reply from 28pilates
Hi Leslie,
We’re absolutely thrilled to hear about your positive experience with 28Pilates! Thank you for taking the time to share such kind and thoughtful feedback, it truly means the world to us.
Congratulations on completing the 28 Day Challenge and achieving such incredible results. 3 lbs and 3 inches down is amazing! 🎉
Your dedication and energy are inspiring, and we’re so happy to be a part of your fitness journey.
We’re also so glad to know our customer support and trainer community made you feel supported every step of the way — that’s exactly the experience we strive to create for every member.
We can’t wait to cheer you on through the 90 Day Bootcamp! You’ve got this, and we’ll be with you every step of the way!
With gratitude,
The 28 Pilates Team
Terrible customer service
I ordered my pilates board on May 2, 2025. It never arrived. 3 weeks later still no board. So I get a message from 28 pilates that says I'll be getting 15 dollars back and a free board. Apparently the purple board was sold out. They never told me that. Then an instructor named Michael emails me and says the pink is sold out. Would you accept a purple one. Im like sure. Just want to get started. Well the purple one never came. Again I reach out to customer service and get the usual. We are sorry. Its on the way. Still never arrived. So it took from May 2 to May 30th to get my full refund. I have no board, I do have access to the workouts without a board. This was the complete worst customer experience I've ever had. I think they just wanted me to give up so they could keep my $$$.
2 May 2025
Unprompted review
Reply from 28pilates
Hi Michelle,
We deeply apologize for the frustrating experience you had with your order, it’s absolutely not the level of service we aim to provide.
After reviewing your case, we see that your order was fully refunded on May 21st, and we truly regret the series of miscommunications, delays, and confusion that led up to that. The back-and-forth regarding the board color and inconsistent updates should never have happened, and we completely understand your disappointment.
Your feedback is incredibly important, and we’re actively working to improve both our communication and fulfillment process so that no customer feels unheard or left waiting like you did.
While we know we can’t undo the inconvenience, we’re grateful you took the time to share your experience. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly at hello@28pilates.com, we’d love the opportunity.
Warm regards,
The 28 Pilates Team
This is a poor quality product
This is a poor quality product. App access is a total scam to get money. Do not be fooled
6 May 2025
Unprompted review
Reply from 28pilates
Hi Misty,
We’re so sorry to hear that you’re disappointed with the quality of the reformer and the experience with the app. That’s not the standard we hold ourselves to, and we understand how frustrating this must feel.
Our intention with the app is to provide real guidance, structure, and support through our full-length programs and instructors. If you felt that value wasn’t there, we want to make it right.
We’d really appreciate the opportunity to turn this around for you. Please reach out to us directly at hello@28pilates.com so we can look into any technical issues with the app, and offer a solution you feel good about.
Thank you for your honest feedback, it helps us improve and do better for our community.
Warmly,
The 28 Pilates Team
Really poor quality & faulty, fail to uphold their policy for returns, shocking customer service
BEWARE BEFORE BUYING… There are many other Pilates boards available from reputable business. So my advice would be to shop with a business that delivers the quality, service and policy adherence. 28pilates doesn’t do any of the above. The quality of the board is really poor. The one I recieved was both damaged and faulty, but also the overall quality is very poor and not in line with how it is being presented pre sale. They are refusing completely to arrange a refund and now I have to take this to UK trading standards and recover my funds via a case with the credit card company. Shop around and find alternative options!!
9 May 2025
Unprompted review
Reply from 28pilates
Hi IM,
We’re deeply sorry to hear about your experience and truly apologize for the inconvenience and disappointment this has caused. That’s absolutely not the standard we strive for, and we understand your frustration.
Please don’t hesitate to reach out to our support team directly at hello@28pilates.com — we’re here to help and will make it a priority to resolve this for you as quickly as possible.
Your feedback is extremely valuable to us. We are continuously working to improve both our product quality and customer experience, and your input helps guide that process.
If there’s anything we can do to make things right, we would be grateful for the opportunity.
Warm regards,
The 28 Pilates Team
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