Overall, I had a nice experience with them. Only issue is the products are delivered without their original packages/tags. It's just a little confusing... Update: Thanks for your kindly reply, but I... See more
Company replied
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Review summary
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I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy.... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
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Company details
Written by the company
WHO WE ARE 24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group. Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize. 24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally. A UNIQUE EXPERIENCE A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance. A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more. LIVE FROM PARIS Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience. With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence. The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from 24S
Bonjour,
Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
As confirmed by our Customer Advisor, our Transport team has been in contact with FedEx since April 8th to arrange the release of your parcel.
We understand that there have been slight delays in customs clearance processes within the United States, which we attribute to recent administrative changes.
Please be assured that your feedback is highly valuable to us, and we have promptly forwarded your comments to our dedicated Transport team.
Additionally, a member of our Customer Care team will keep you updated regarding your order status and contact you shortly to offer a personalized commercial gesture.
We appreciate your patience and understanding.
In the meantime, we remain at your disposal for any further inquiry at bonjour@24S.com.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are delighted to hear that you have enjoyed your shopping experience on our website!
We are also pleased to know that our Customer Care team was able to assist you and make your overall experience more seamless.
We hope your LOUIS VUITTON Monogram Shadow Stole brings you complete satisfaction, and we look forward to seeing you back on 24s.com soon!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
It was an immense pleasure and a source of great gratitude to receive your exceptionally positive and heartfelt feedback!
We are deeply pleased to know that your shopping experience at 24S was a complete success.
We sincerely hope that you will enjoy your PENHALIGON'S parfume and that it will bring you great satisfaction for a long time to come.
It would be an honor and a privilege to welcome you back to 24S soon and provide you with another unparalleled shopping experience!
Warm regards,
24S Customer Service Team
Purse arrived as promised and quickly
Purse arrived as promised and quickly. Very happy with my purchase!
26 March 2026
Reply from 24S
Hello,
Thank you so much for your positive feedback!
We are delighted to hear that your shopping experience on our website, as well as our express delivery service, fully met your expectations in terms of satisfaction and efficiency.
We hope that your LOEWE bag will bring you complete satisfaction and enhance your everyday life.
We look forward to welcoming you back to 24s.com for future discoveries!
Sincerely,
The 24S Customer Service Team
I would appreciate it if more attention…
I would appreciate it if more attention could be given to quality inspection. Although the refund and reordering process would be somewhat inconvenient, so I will keep and use the item, I do feel a bit disappointed.
31 March 2026
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your positive and impactful feedback with us!
It brings us great pleasure to learn that your experience on 24S.com was enjoyable.
We are also glad to know that you appreciated your overall experience!
Rest assured, your comment is precious for us and has been forwarded to our Workshop team for review, we will strenghten the quality control in the future.
We trust that your Croissant bag LEMAIRE will bring you complete satisfaction, and we eagerly await your return to 24S in the near future!
Kind regards,
24S Customer Care Team
Perfect as always!
This is my third purchase on this site and I'm delighted. I can only recommend it!
31 March 2026
Reply from 24S
Bonjour,
Thank you and it is with immense joy and profound gratitude that we received your wonderfully praising feedback!
We are absolutely thrilled to know that your overall shopping journey on our website pleased you!
We sincerely hope that your GOLDEN GOOSE sneakers bring you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We eagerly anticipate the privilege of welcoming you back to 24S.com very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
I stumbled upon item despite the fact…
I stumbled upon item despite the fact that 24S clearly hates men. You might as well just make it a woman’s site. Asking men to pick gender to see appropriate items for themselves is a step farther than I would ever go. Keep your crazy price testing and price fluctuations for women since you hate us so much
30 March 2026
Reply from 24S
Bonjour,
Thank you for reaching out and sharing your feedback. We understand your frustration regarding the changes you've noticed on our website.
We want to clarify that 24S has recently undergone a strategic reorientation to focus exclusively on women's collections, aiming to provide an enriched experience and an even more inspiring selection of new arrivals in this segment.
We believe this specialization will allow us to better serve our female clientele with a curated and comprehensive offering.
Regarding men's items, we are maintaining collections from several brands until existing stock is depleted. To facilitate your browsing experience during this transition, we have implemented new features in our search bar, which should help you navigate and find available items more easily.
We appreciate your understanding as we evolve to better serve our dedicated customer base.
Your feedback is important to us, and we are continuously working to improve the shopping experience for all our customers.
In the meantime, we remain at your disposal for any further inquiry at bonjour@24S.com.
Kind regards,
24S Customer Care Team
My package was held up in transit
My package was held up in transit. Would’ve appreciated updates from 24S.
Thanks
30 March 2026
Reply from 24S
Bonjour,
Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
Upon reviewing the tracking information provided by FedEx, it indicates that your order was successfully delivered to your address on April 6th.
We understand that there have been slight delays in customs clearance processes within the United States, which we attribute to recent administrative changes.
Please be assured that your feedback is highly valuable to us, and we have promptly forwarded your comments to our dedicated Transport Team. This will help us to continuously improve our carrier performance and ensure a smoother delivery experience for all our customers in the future.
We truly hope you enjoy your THE ROW Peggy clutch and that it brings you complete satisfaction. We look forward to welcoming you back to 24s.com soon.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us. It is with great pleasure that we received your incredibly kind feedback!
We are absolutely thrilled to learn that your overall shopping journey on our website was wonderful!
Every detail is crafted with passion to enhance your experience, and your appreciation is our greatest reward.
We sincerely hope that your MARC JACOBS tote bag brings you complete and utter satisfaction.
We wish you a joyful spring time and see you very soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are glad to hear that you have enjoyed your overall shopping experience on our website and more particularly our commercial offers and Express delivery service!
We hope your CELINE Ava bag brings you entire satisfaction.
Kind regards,
24S Customer Care Team
I liked that you sent me emails so I…
I liked that you sent me emails so I could know the status right away.
I also liked that the product arrived quickly.
Thank you!
24 March 2026
Reply from 24S
Bonjour,
Thank you wholeheartedly for sharing such a delightful experience with us!
We are absolutely thrilled to know that your overall shopping journey on our website brought you such satisfaction, and that our dedicated Customer Service, along with our swift Express shipping service, particularly stood out and pleased you.
We sincerely hope that your new purchase brings you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We eagerly anticipate the privilege of welcoming you back to 24S.com very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
My favourite shopping app
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute gamme brands and the discounts they offer.
27 March 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such praising and impactful feedback with us.
It brings us immense pleasure to know that you have enjoyed your overall shopping experience on our website, with a special mention for our fast delivery service and and that our parisian packaging meets your expectations.
We are especially delighted that you particularly love our exclusivity on certain French haute gamme brands and our commercial offers.
We hope to have the pleasure of welcoming you soon back on 24S.com!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are delighted to hear that you have enjoyed your shopping experience on our website!
We are also pleased to know that our Express delivery service pleased you.
We hope your Gerade Jeans brings you complete satisfaction, and we look forward to seeing you back on 24s.com soon!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
It was an immense pleasure and a source of great gratitude to receive your exceptionally positive and heartfelt feedback!
We are deeply pleased to know that your shopping experience at 24S was a complete success.
We sincerely hope that you will enjoy your Marcie hobo shoulder bag , and that it will bring you great satisfaction for a long time to come.
It would be an honor and a privilege to welcome you back to 24S soon and provide you with another unparalleled shopping experience!
Warm regards,
24S Customer Service Team
10 out 10 would shop again.
Product as described, excellent quality, great price and fast shipping. Always a positive experience shopping 24S!
23 March 2026
Reply from 24S
Bonjour,
Thank you wholeheartedly for sharing such a delightful experience with us. It is with immense joy and profound gratitude that we received your wonderfully praising feedback!
We are absolutely thrilled to know that your overall shopping journey on our website brought you such satisfaction, and that our competitive price, along with our swift Express shipping service, particularly stood out and pleased you.
Each detail is designed with passion to enhance your experience, and your appreciation is our greatest reward.
We sincerely hope that your LOUIS VUITTON Monogram Classic Shawl brings you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We eagerly anticipate the privilege of welcoming you back to 24S.com very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are delighted to hear that you have enjoyed your shopping experience on our website!
We hope your new CELINE bag brings you complete satisfaction, and we look forward to seeing you back on 24s.com soon!
Kind regards,
24S Customer Care Team
The size I ordered was too large but I…
The size I ordered was too large but I was not allowed to exchange it for a smaller size, only to return it and order again. But meanwhile the price has gone up.
23 March 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the inconvenience encountered with your order.
Indeed, exchange is unavailable on 24S, you may return the piece then make a new purchase with the desired size.
Please rest assured, upon reception, refund takes 3 business days to be processed back onto your account.
The amount will be available within 5 days depending on the payment method. You will be notified by email as soon as the refund is confirmed.
We appreciate your kind understanding and remain at your disposal for any additional information.
Kind regards,
24S Customer Care Team
V fast shipping and great price
19 March 2026
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your positive and impactful feedback with us!
It brings us great pleasure to learn that your experience on 24S.com was enjoyable.
We are also glad to know that you appreciated your overall experience, especially our fast delivery service and competitive price!
We trust that your Vally scarf will bring you complete satisfaction, and we eagerly await your return to 24S in the near future.
Kind regards,
24S Customer Care Team
Very quick delivery & easy purchase &…
Very quick delivery & easy purchase & also return
18 March 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such a kind and praising feedback with us.
We are delighted to hear that you love our 24S selection and have enjoyed your overall shopping experience on our website with a special mention for our Express delivery service and free Return policy!
We wish you a lovely - and most stylish - time wearing your new purchases and hope to have the pleasure of welcoming you soon back on 24S.com!
We hope your new purchase brings you entire satisfaction and to see you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are delighted to hear that you have enjoyed your shopping experience on our website!
We are also pleased to know that our Customer Care team was able to assist you and make your overall experience more seamless.
We hope your new Kina Mary Janes pumps bring you complete satisfaction, and we look forward to seeing you back on 24s.com soon!
Kind regards,
24S Customer Care Team
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