1strescueandrecoveryservices Reviews 

695
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and professional during stressful roadside breakdowns, making difficult situations much easier to handle. Many people also highlight the prompt response times and efficient assistance provided when getting vehicles safely recovered to local destinations. Some reviewers were not happy with extended waiting times, noting that they had to wait several hours for roadside assistance to finally arrive in harsh weather. A few consumers also mentioned encountering unhelpful communication, poor updates, or stressful interactions with certain telephone agents.

What people talk about most

Service

Reviewers highlight high satisfaction with the service, frequently praising prompt response times, accurate... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during stressful breakdown... See more

Delivery service

People report ambiguous experiences with delivery service as many reviewers praise punctual drivers arriving... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising rapid arrivals within twenty... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt assistance and caring support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m only giving this high score because of Nick the excellent driver of the recovery truck. He couldn’t have been more helpful and was an excellent representative of the company. On the downside, eve... See more

Rated 5 out of 5 stars

Was passed to this company by RAC. RAC took two hours before passing it onto 1st rescue. I was called straight away and given accurate timings unlike RAC. Driver was professional and recovered me to m... See more

Rated 5 out of 5 stars

AA passed us on to this company very quickly when my daughter broke down in my car. They communicated well and frequently, had her collected within an hour of advising they were doing the job. Droppe... See more

Rated 5 out of 5 stars

We were stuck 50 miles from home after a funeral … the car refused to start. RAC guy came and decided the car had to be transported home on a low loader. They passed the job to 1st Recovery who sen... See more


Company details

  1. Towing Service
  2. Car Service

Written by the company

Breakdown Recovery Assistance, We are here 24/7 365 days a year to keep you moving. We are a small family business attending roadside breakdowns and accidents since 2019.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(695)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Other than the long wait

Other than the long wait, when the driver arrived he was very positive and extremely polite and got me back on the road with in minutes so happy days, thank you for your service in the end.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . Promptly and professionally delivered I am 86 years of age and appreciate how well you looked after me when I got into difficulties Regards George Mould

12 June 2026
Unprompted review
Rated 1 out of 5 stars

I had four pick ups and four companys

I had four pick ups and four companys. You was three pick up and your driver was the the most unexperienced The driver repositioned his wagon four times before he picked my car up. The fourth position he put the wagon in was after another driver come over to him and told him were to put it . He only strapped the car down on one side of the wagon the other company's strapped all four wheels down

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Personal touch, friendly service.

The online process via the RAC is a bit convoluted but the personal touch from the mechanic just after dark eased the anxiety. Followed by the ETA phone call from the team, then the personable service provided by the truck driver massively improved what was a very unpleasant evening. Being stood on a busy pitch black motorway is not recommended as a way to spend three hours. 👏👏👏

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, from all three recovery guys. Quick and efficient. On the last leg home there were two main roads closed for roadworks, this was handled excellently with little drama although long detours.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Delivery driver (Ryan I think his name was?) collected my Z3 and transported me home. Very good, quick and efficient service. Pleasure to talk with and made sure everything sorted.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Once the crappy RAC finally bothered to…

Once the crappy RAC finally bothered to get in touch with 1st recovery they were excellent. Friendly and helpful. Brit was fantastic and really cheered me up after what was a generally abysmal performance from the RAC. Cheers Brit lovely to meet you.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from the initial phone call then speaking to an agent and finally the roadside assistance driver. The driver was friendly and very efficient, she explained things and sorted the problem quickly.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional 💪

The Fella that came out was a so patient and skillful as the car would just not move but didn't give up and found a way to get it on the back of the truck like a professional 💪

3 June 2026
Unprompted review
Rated 5 out of 5 stars

AA passed us on to this company very…

AA passed us on to this company very quickly when my daughter broke down in my car. They communicated well and frequently, had her collected within an hour of advising they were doing the job. Dropped the car at our local garage wed specified and my daughter at her house. Amazing service , well done and thank you.

3 June 2026
Unprompted review

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