1stoplighting Reviews 3,381

Courteous, knowledgeable support from Gerard. My stunningly beautiful lamp suddenly stopped working. I chatted with Gerard on their website, and a replacement is on the way. Super happy with the service, and I hope the next lamp will work out.

Although it took a very long time on hold to get to an agent, in the end the issue was resolved by Princess. Once I explained the situation to her, she was able to process my request quickly. I cannot yet say anything about the item quality or the timeliness of the delivery, until that is completed. I will update once the item is received.

They are probably fine to deal with as long as nothing goes wrong with your order. We were sent the wrong item. Long, incredibly frustrating story short, we had scaffolding up for a remodel in our living room that was to last a month. They sent the wrong chandelier and we spend the next five frustrating weeks trying to get it replaced. With scaffolding blocking our living room the whole time. They didn't care. We did everything we could on our end but virtually nothing happened on theirs. The only support is through a texting where you can have about 3 minutes of information exchange spread over 20 frustrating minutes. They wouldn't even cancel our order when it became clear nothing was going to happen in anything resembling a timely fashion. All this time, the item we ordered shows "In stock, usually ships in 1-3 days" on their site as well as other sites. Had to file a dispute with my credit card company in the end. This was one of the worst experiences I've ever had dealing with a "support" department.

Edit:
"Let us down" is an understatement. "Inexcusably abused" is closer to how we were treated. If you actually reviewed our repeated attempts to find a way to get the item we ordered, you would not expect us to ever risk another order with your company. We got apologies every time we reached out; followed by zero progress on fixing the problem. I can't believe you're blaming the supplier. It was your "support" department that did zero to get us an in stock item we ordered. More than six weeks after reporting the issue, and after filing a claim with our credit card, the wrong item was finally picked up today. It doesn't take six weeks to generate a return shipping label!!! That's your useless "support" department, not your supplier.

We ended up ordering the same item with a different company and received the item we needed two months ago in under a week.

Edit 2: In case anyone thinks the replies below sound sincere, it is now more than five weeks later (Feb 8) and this horrible company is still fighting me on getting a refund for an item I ordered more than three months ago now and never received. If they were even slightly sorry about how they have treated me, they would at least agree to reverse the charge for this item rather than fight me on it. This seems particularly insincere given that they agree in their replies below that they were in the wrong here.

The SCAM continues! Now, they shipped a completely defective piece of junk that was repackaged and a total mess! Again, run as fast as you can away from this company! They take your hard earned $$$ and NEVER deliver or send junk. I just can’t believe that they are still able to do business. TOTAL SCAMMERS! Stay away. True me. Pay anything extra to work with reputable suppliers/retailers.

Pretty funny that I received an apologie from 1-stoplighting for my damaged light issue. They say that I dont have to return the light...not true, I have gone through casemanagement twice now, been on hold with 1-stoplighting on several occasions - and I been told I have to return the light. I will of course, but my nearest FedEx office is 10 miles away. If you add uo all the time I have sent on this I'd say 1stoplighting owes more than an apologie! TERIBBLE OUTSOURCED CUSTOMER SERVICE!!!!!!!

I bought a light from this company. What I received differed from what was listed on the online website. I contacted customer service and was told that the order would be corrected. After waiting about a week, the correct items still had not been processed/sent. I decided to just cancel the order. I contacted customer service and they approved the cancelation and then sent me a fedex return label and there the problem really starts. The order I have is actually in 2 boxes as it is so big and so I need 2 labels with separate tracking number (which is how it was sent to me). Fedex told me that it could not be sent with a single label/tracking number. I contacted customer service told them what was going on and was told that they would get this taken care of. Several days later after no response, customer service was contacted again and I was told that this would be escalated to management and that I would be contacted by the end of the day of how to resolved this issue so a refund could be issued. Again, no contact from the company. This company has no way to actually talk with someone, everything has to be online. There are several other online lighting companies which offer good prices and the ability to actually physically talk with people when needed. I guess it is time to pursue other options to get this resolved and get my refund.

Ordered 11/24/24. By 12/5/24 after seeing ZERO movement on this order, just the same fake message every day, I attempted to use their automated help desk. That went about as you would expect. When it kept asking the same question over and over instead of answering, and I told it to go F itself, THEN it sent me to a human (or said it did). The human, Gerard someone, was worse than the automated bot. He never even typed anything. Not a single letter. I'm not the kind of person who puts up with this, so I canceled the order and got a message that they would TRY to cancel it. They're not going to cancel it. They're going to charge me and ship eventually and then put it on ME to have to tie up more time returning it.

Read the reviews. This company is no company you want to be involved with or reward with your business. There is literally NOBODY THERE when you have an issue, and I think just about everyone has an issue.

This company is clearly selling items they don't even physically have to sell to you.

UPDATE:

So I woke up this morning to an e-mail from TrustPilot saying the business was asking for more information so they could respond to this review.

I sent them the order number (and ONLY the order number). If they can't find it from that after all the time I've spent on this, TOO BAD.

After that, I logged into their site once again to check on the status of my return.

JUST LIKE I SAID, what it said this morning in the status a full TWO WEEKS after ordering is:

"Sorry, your cancellation was denied. Unfortunately we were not able to stop the shipment of your order. You can file a return request if needed."

Did I not predict EXACTLY this?

And did this company send me an e-mail yesterday or today to let me know? Nope. I had to go on their site and check on the status of the order to find out.

DO YOU WANT TO FIND YOURSELF IN THIS SITUATION WITH THIS COMPANY?

And did you notice they don't respond to me in any way, but when they see a review on TrustPilot they respond to THAT right away? They are telling you exactly who they are and what THEY care about, and it isn't YOU the customer.

Go ahead and respond to this 1StopLighting. I DON'T CARE. You can manipulate your words all you want, but I know EXACTLY how all this went down and wish I had heeded the negative reviews read before (attempting to) order.

This has got to be the worst company I've literally ever dealt with.

I didn't matter, and you won't matter to them either.

Well I guess I have two lamps coming -- finally. And will I be surprised if they arrive damaged like others have had, and then no help with that? No humans. A bot that doesn't work and just asks you the same question over and over?

Nope.

Oh, one last thing. SUPPOSEDLY in that status message on their page (that they don't bother to e-mail you about because you don't matter) that says too late to cancel, it's SUPPOSEDLY because FedEx already has the order, and they supply a FedEx number. When you click the link that takes you to FedEx it says this:

"Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Translation? FedEx doesn't have an order with this tracking number.

Are there any other ways you want to mess with me after two weeks of this, 1StopLighting? I'll tell you this. You picked the WRONG PERSON to mess with. I've got the time to mess right back with you, every day in every way.

Time to go find the Better Business Bureau site and Yelp too so I can write a complaint there.

1StopLighting: YOU DON'T NEED TO RESPOND. We both know the truth and it's just words. All you're trying to do when you respond here is save face and change the narrative from what actually happened to what you want to fool these people with for as long as you can continue to get away with it.

Go get a job at a drive-thru or something you're qualified for. Order fulfillment and customer satisfaction and ensuring future business from past customers is not anything you're even remotely skilled at.

Thanks for jerking me around every day in every way. You must be so proud.

UPDATE 12/9/24:

Message at FedEx with the 1StopLighting-provided tracking number STILL says:

"Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

I have another FedEx tracking number for another order with another company and (surprise) that one tracks just fine.

This is now 20 DAYS (NEARLY 3 WEEKS) after ordering.

What a con job. I'm disputing these charges.

Beautiful products and always super helpful customer service. The BEST prices too! Great company!

Everything I ordered came on time. The company was very responsive to my emailed questions. I love the pendant lighting.

im super disappointed that i spend over 1000 on a chandelier that arrived broken…. when ordered i was promised next day arrival of my money back. needlesss to say it didn’t arrive next day but i was ok with that as long as we hit the light in time. called in to let them know the light was damaged and was told id receive an email and someone would reach out in 3-4 business days. I’m really hoping they rectify this easily…. but for now im truly dissatisfied

UPDATE- it’s now been over a week since i spoke with this company about the damaged product. Only way to reach them is through chat—- and that takes forever. Advised them that the crystals has been broken. Sent in pictures and all. Told me the order had been sent for replacement crystals and I’d receive an update. Needless to say never received an update—- had to reach back out via chat again—- only for them to tell me there was no update and they will send one when they have one.

DO NOT PURCHASE FROM THIS COMPANY. READ REVIEWS!

My fandelier (order #11701844) cost over $500, plus an additional $120 for the electrician’s installation. Unfortunately, the fan has a defect: the motor shaft is crooked. As my electrician took down the fan, I sent the two requested photos, though I wasn’t given clear guidance on what the pictures were supposed to show. I packed up the fan and expected a return label, but it never arrived.

After that, I was told to contact someone to troubleshoot the problem. I cannot afford to spend more money on reinstallation and hourly charges for an electrician to troubleshoot a defective product. That would be throwing good money after bad.

This company operates under multiple names, which only adds to my frustration. I am beyond devastated and now believe I may have been scammed. Please advise on how I can receive a return label and process my refund, as the fan is clearly defective.

I order a light on October 29th order number 11702297, it is now November 8th and the tracking number issued still says label created but no movement. There is no way to talk to a live person. If you try to inquire on it through their automated system all it does is give you the shipping number. I put in a help ticket twice with no response. This is one of the worst companies to deal with, do not chance it, do not order from them

I was charged 151.00 erroneously, even though I made no purchase. I had to close my business card and file a dispute. This is a scam outfit and I am filing a complaint with the AG office.

Oh lord I should have read these reviews. I ordered a week ago. I have not heard or seen the order status changed. When you call, can't reach anyone and you do they bounced you around with longgggggggggggggggggg wait time. NEVER AGAIN!!!

If you are going to buy something they offer, I advise you to buy it somewhere else or you must be 100% sure of your purchase, they do not accept any type of return.

We received notification that the 10 lights we ordered were signed for and delivered but we never received this order. When we check the confirmation of signature the date on the letter head is December of 2023 and signed by someone GBUTTS which is nobody in our home or address.
We put in a claim but have had so much difficulty trying to find someone to contact for customer support and it's one endless throw from one place to another.
We did not get our order and we need these lights.

For order #11596254 I requested 4 pieces of replacement glass for item # RNL8407WT - I only received 2 pieces...I needed 2 more.... I had to ask in the chat 3 times for the replacement to begin with, the email confirming the shipping never came, and I had to wait for weeks for the delivery.....you can't email or call anyone, just use their chat, on which they are slow to answer .....terrible customer service! I would not purchase from this company again!

I wish I could give them zero stars. I got an email saying my item is back ordered. I called the number on the website to try to cancel my order and they don’t take phone calls, only want me to go online to enter more identifying information. We can no longer use the items because they won’t make it in time for our electrician. When I called the number on the website of the company that was supposed to ship it, the number is no longer in service. That already charged my card so I filed a dispute. Really messed up that companies do this.

There's no way to respond, so I will put it here. I went ahead and tried to cancel my last light as they weren't going to arrive on time right after posting this review. Ironically, an hour and a half after this review, two of my items shipped, the two that were on "back order" until September 19th. I did not receive a full refund for the other one. When I tried to email them at the email address they are providing, it kicked it back saying that the email address is not a valid email address. It is all fishy and disappointing. I won't be purchasing anything from this company again.

TERRIBLE CUSTOMER SERVICE! I would have given a zero if I could. I ordered some 2 light fixtures. They charged me for 2, claimed they shipped 2, but I only received 1. I have spent more that 2-3 hours on their chat trying to resolve the issue. A case was created stating I would receive a response with 1-2 days. It's been 8 days and still nothing. I go back on chat. Instead of resolving the old case they created a new one and told me it would be another 1-2 to receive a response. Let's just say I'm not going to hold my breath!