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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being helpful and friendly, and many appreciate the high quality of the facilities, noting their cleanliness and the availability of amenities. Reviewers also often highlight the engaging and motivating instructors, who are seen as knowledgeable and dedicated. However, some people were dissatisfied with the pricing, finding it expensive and the membership system inflexible, especially regarding freezes and credit rollovers. A few other people also felt that the user experience was occasionally poor, citing issues like broken fans in studios or rude interactions with staff at specific locations.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the instructors for being incredible,... See more

Facilities

Users describe positive interactions with facilities. Many customers praise the cleanliness and maintenance... See more

Price

Consumers find price to be ambiguous, with some considering it high but justified by quality, while others... See more

Location

Customers consistently note ambiguous experiences with location. While some reviewers praise specific venues,... See more

User experience

People report ambiguous experiences with user experience. Many customers praise the great classes,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I generally really like 1Rebel and am a long-time member, but their new charging system for cancellations is really unfair/excessive. You used to lose a credit if you didn't make a class, which is fai... See more

Company replied

Rated 5 out of 5 stars

Initially I was concerned about the music level in these classes. I'm used to eat being I guess more like yoga in the sense of calm quiet music. I came to 1rebel quite ready to be disappointed. Howeve... See more

Company replied

Rated 5 out of 5 stars

The staff was very lovely and helpful as a first time guest (and traveler to London). I signed up for the first time 3 sessions promo while on holiday. There is a lot of amenities and class variety th... See more

Company replied


Company details

  1. Gym
  2. Fitness class

Written by the company

1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.


Contact info


3.7

Average

TrustScore 3.5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall great experience and classes

Overall great experience and classes. Sometimes changing rooms aren’t SUPER clean and some staff at the till can be a bit unfriendly.

8 May 2025
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a review, we really appreciate it and will absolutely feedback to the teams regarding cleanliness and approachability. We hope to see you in the studio again soon.

Rated 5 out of 5 stars

Love it!

Great Classes, Great Staff, Great Facilities.Prosecco Friday - Yes Please! Everything you need in an affordable gym!

2 May 2025
Unprompted review
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Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

I never knew I could enjoy exercise this much!

1rebel has become like a second home to me. I never knew I could enjoy fitness as much as I now do! I have genuinely never had a bad class. Reshape and Rumble are my poison and I recommend these classes to everyone I know. I’ve been in the UK, Dubai and Oz. All have been equally satisfying!!

It’s more than exercise. It’s a community. And there’s not many brands I’m as passionate about as I am 1 Rebel.

6 May 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

What a great place

What a great place. Fantastic classes and facilities! Great way to enjoy exercise

7 May 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

The best class I have ever done

I go to Reshape classes at various studios at least 1-2 a week. And I love it. 1Rebel has got the formula for these classes just right and 45 minutes goes by in a flash.
It is the only type of class I have consistently been motivated to do. If you haven’t already tried it, I highly recommend!
It improves fitness and muscle tone in an intense but very enjoyable way.

6 May 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

Hooked on reshape

I recently started taking the Reshape classes and I’m obsessed. I’ve been to a few 1Rebel studios and they’re all super clean, with really motivating instructors. The vibe is always so welcoming, and the classes make working out enjoyable.

3 May 2025
Unprompted review
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Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

Great gym

First time at this gym and I had a great experience! The staff was welcoming, the space was clean, and the equipment was easy to use. Looking forward to coming back!

30 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 1 out of 5 stars

Predatory subscription practices making…

Predatory subscription practices making it purposefully difficult to know what you are agreeing to. Cant believe they operate like this. I agree with comment below: " it is immoral practice, especially when signing into a contract is done with a click of a button. This sort of business model is disgusting and illegal in a lot of countries." Shame on them.

30 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Hi, thank you for taking the time to leave a review. While we appreciate it's frustrating, our membership terms and conditions are very clear. We're happy to discuss further if you're able to drop us a line.

Rated 1 out of 5 stars

Bad company, class hard for beginner, and not helpful as customer service

Honestly, I took a package with this company for 3 sessions.

I had issue with two sessions, they are not explaining the things properly and either the condition on their website.

I just needed to move my session and on the website it’s not writing that they take your money and don’t take the class few hours before.

I’m not happy I called the club to explain that nothing was writing on the website when you wanna modify and the lady on the phone keeps telling me she can’t do nothing about it instead of trying to help me and book an another session. A part of saying that it’s on the terms and conditions it’s not writing at all.

I’m not happy at all, and the class are more harder for beginner anyway, the teacher are not really explaining well I did cycle and treadmill hit and it was very difficult in despite of asking them if beginner can go.

It was waisting money and I won’t book anything over there.

I recommend instead Cycle at Notting Hill.

28 April 2025
Unprompted review
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Reply from 1Rebel

Hi Grace, thank you for taking the time to leave a review and we're sorry to hear you didn't enjoy the experience. We're always happy to accommodate where we can and would love to chat through your experience if you're able to get in touch.

Rated 3 out of 5 stars

I’ve done quite a few classes here now

I’ve done quite a few classes here now, and while there’s definitely a slick vibe, I have noticed that the reformers aren’t quite the same quality as other studios I’ve been to. There is something quite awkward about where the ropes hang over the shoulder rests amongst other things that can make the workout more clunky. If enjoy a workout that feels more like a nightclub, this could be a great fit. I started coming after Frame in Victoria closed, and I do find myself missing the quieter atmosphere there—it really allowed the instructors to share their expertise in a different way.

23 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a review and we appreciate your balanced view. We hope to see you in the studio again soohn.

Rated 1 out of 5 stars

It was a terrible situation with the…

It was a terrible situation with the subscription, they charged me for a year, that is, £539. When I noticed this on the card, they argued that I had agreed to it. But I just attended one class with them. So be careful, because this company is literally a shazai, who charge you money and then are not ready to return it. It's very unprofessional and disappointing.

22 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Hi Tetiana, thank you for taking the time to leave a review. While we appreciate it's frustrating, our membership terms and conditions are very clear. We're happy to discuss further if you're able to drop us a line.

Rated 5 out of 5 stars

What an experience

I’m just out of my third reformer Pilates class here after going to 1Rebel for years but always going to Reshape. Wow, FANTASTIC. I’m not someone who finds working out easy but the instructor made it so fun & the class flew by in a hot minute. Always a welcoming atmosphere. Thoroughly recommend.

5 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

Such a fun and welcoming place – feels like a night out but healthy

I absolutely love coming here. The classes are honestly so much fun, it feels like being in a nightclub than at the gym, with the lights, the music, and the energy in the room. But you still get a great and challenging workout that leaves you feeling amazing afterwards. Everyone, from the front of house to the trainers are so lovely and welcoming. A really encouraging atmosphere where everyone’s doing their best and cheering each other on. The instructors push you in the right way, and there’s always the option to go at your own pace. It’s the first time I’ve actually looked forward to exercising. Thank you to all at 1Rebel

5 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

I can’t speak highly enough of 1Rebel

I can’t speak highly enough of 1Rebel. The facilities are amazing, and staff welcoming. The classes are brilliant, pushing me to train my best whilst also being supportive. I did one boxing class wearing an air boot due to an injury and the trainer adapted it for me and let me go at my own pace. Highly recommend!

4 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

Amazing Pilates!

Really fantastic instructors, warm and friendly front of house team

4 April 2025
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 1 out of 5 stars

What a disappointing experience

What a disappointing experience. Predatory subscription practices and no reasonable cancellation option. My 5 weeks of a new activity to see how I like it turned into 12 months . There’s no reason in this day and age cancellation notice should be longer than 30 days with a clause that any special offers would be negated and full price for the period used applied. Anything else is an immoral practice, especially when signing into this 12 month contract is done with a click of a button. This sort of business model is disgusting and illegal in a lot of countries. If you are in the same position make sure you take the time to post a review to every platform you can find (that’s what I’m doing). You could save someone like us from falling for the same scam!

4 April 2025
Unprompted review
1Rebel logo

Reply from 1Rebel

Hi Marleen, thank you for taking the time to leave a review and we're really sorry to hear it's not been a positive experience. We have located your account and cancelled your membership. If you need anything else don't hesitate to get in touch.

Rated 5 out of 5 stars

Love everything about 1Rebel

Love everything about 1Rebel! The space, the trainers, the front of house, the cleaners... everyone is super professional and nice. The environment is cool and you know you are going to have a good workout - where you are pushed, in a GOOD way and you don't feel shamed. 10/10 recommend

3 April 2025
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

Great Classes | Good Vibes | Hardworking Instructors

No stone left unturned. I took Cycling then showered in the clean ladies room and then took Pilates and I feel amazing.
You should get your fit on at 1REBEL High Street Kensington.
See you soon.
Love, Karen

4 April 2025
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Rated 5 out of 5 stars

Great management

I've missed my training as my train was delayed. I explained the situation and I was kindly offered to attent thd next one. I was very happy that didn't loose the session.

3 April 2025
1Rebel logo

Reply from 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

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