1pbroadband Reviews 

The switch-over from my previous provider was accomplished with some assistance from the very helpful young lady from 1p Broadband who helped me do so.
Since then, my average download speed is almost double to that of my previous provider, as well as being just over half the monthly charge I had been paying. And apart from some rather slow connections from time to time, everything is working well.

Absolutely no issues whatsoever with 1p Broadband. I did not even notice the switchover and received the same service as you would expect with the more prominent providers. Switch with confidence. We have also switched to 1p Mobile without any issues.

There was a slight problem on the day of transfer from TalkTalk but a knowledgeable lady from1p was able to get things sorted once I raised the matter. So far I have enjoyed almost double the speed that I had been getting at two thirds the cost and no drop outs so far. It’s early days but I think I made a good move.

Switched to 1p from TalkTalk as fed up with the constant price increases within contract. All went well with 1p initially in so far as responding to emails, agreeing a switch over date convenient to me and all the preliminary work pre the switching date. They kept me updated and the router was received in good time.
The switch over date was today and I received an email about 3-4am advising that they were now my provider and that I would receive a further email later in the day to confirm the engineer had completed the technical stuff and my broadband was up and running. At that point it said my router would configure itself automatically.
That's when things went wrong. 6.30pm and still without internet and no email from 1p. I emailed them seeking an update. No response so 30mins later I called them. Spoke to a lady who took my details and said she would pass them downstairs for someone to look into it and call me back urgently. 45mins later still no email and no call back. I rang again sat on hold for 5mins with no one answering so gave up. Sent them a further email lodging a complaint and requesting I be contacted within the hour.
Nothing. It's now 10.26pm and still no email from the engineer, no email in response to my complaint and no call back.
Luckily my son is somewhat tech savvy and having looked at it he found my broadband had been connected by the engineer and was working once he had manually enter all the details and configured it for me. Why no one at 1p had bothered to contact me to confirm the engineer had completed his work is beyond me as is why they didn't get back to me after my initial call to advise me of this.
Not a good start to our relationship or a great first impression. At the moment the signal seems ok but it's no where near the stated minimum speed of 68 Mbps. I understand it can take up to 10 days for a signal to settle and get fully up to speed. Let's see if in 10 days I am getting the speed stated in the contract. If not then 1p will be in breach of contract and as far as I am concerned I will be entitled to switch my provider without penalty but let's see how it goes. I will update this review as things goes.
04/04/23 - Received email from 1p but no mention of my emails or calls. They just wanted to let me know they were processing my first bill...
05/04/23 - Finally a response to my enquiry. An email saying that they see my services are up and running (no thanks to them). No mention of an apology for not notifying me that the engineer had completed his work, and no apology for not returning my call. Nothing.
I won't be recommending 1p to anyone based upon my experience to date. I will update further after the 10 days to let you know what the download/upload speeds are and if they are as contracted.

Switched from BT - speed has now increased from 37M down / 10M up to 63M down / 19 M up, yet price has gone down from £39 to £23 monthly. Call prices are much lower as well.
Needless to say, I'm impressed, though not surprised as I have had their 1pMobile phone service for some time.
This is a decent company, with good customer service ( they actually answer the phone), and I have no hesitation in recommending them

From The Start! Best signal I've ever had from a broadband supplier. Router is the best and service is great- No problems with signal strength in all parts of home.
Super Great.

Not a reliable connection (devices keep disconnecting), very slow, this is meant to be fast broadband 64Mbs, in reality it is only 15Mbs, not worth the money. Higher download speed on older slow broadband.

Cancellation fee is 80% of the outstanding amount and no options less than 18 months, though my rental agreement is just 6 month. This effectively makes me pay 2,5 time more for the period. Extremely greedy and unfriendly. Beware this "cheap" internet provider that might cost you more than any other

Was paying£35 with sky broadband only and was sick of having to call up and get a discount every 18months. No need now even after the contract period I will still paying less
No problems at all,apart from my old laptop running Linux crashes the WiFi but that's down to my laptop, everything else works fine,TV mobiles iPads .
Thankyou.

great company fantastic deals - very happy customer

Too much hassle initially getting connected.

We use 1pMobile and that has been very good. We were looking for another broadband supplier and my wife spotted 1pbroadband. So we signed up for an 18 month contract. So we now have double the speed at £10 less than our previous supplier. So for now all good.

Broadband speeds are very good hence the two stars. No parental controls included or available to add. Very poor in this day and age.

The change to 1p Broadband was straightforward and easy to set up. The price is very good and I am finding the system very quick. I would thoroughly recommend 1p Broadband. I also have my mobile phone with 1p and again excellent.

Nobody gets 5 but not far off.
- simple straightforward- can use old BT sockets (copper) for connections- no hassle with holes and new wires.
- delivered reliable speed as stated up and down over the year or so i have been with them.
- router box, ok but large, software ok,- i use another box.
- no hassle with contracts.
- bit of extra speed for longstanding customers would be a nice touch, but not essential for me.
- very little interaction needed with customer support so that's good. the website easy enough.

So far so good, been with them about a month, change over was flawless and speeds consistently 80mbs and 20mbs. Had a couple of outages but only tempary. Not sure if it's my end, openreach or 1p?
Have been using 1p mobile sims for a while and found them very good, I hope Broadband will be the same.

Good speed. Quick customer service telephone response.