We used the 1Box storage while we were in between houses, for around 4 months. The facility was clean, easy to access by car and large enough for our needs. The friendly and knowledgeable staff g... See more
Company replied
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Easy sign-in process and nice staff. Thank you for the warm welcome! The digital app works convenient. The price was also transparent. The location is also perfect, not too far away from the city cent... See more
Company replied
Great company for storing many things. The employee was very helpful with setting up my box and making the contract. Even when I had some problems with the code late in the evening, I called them and... See more
The best fast reply, extremely sweet and kind Lady at the reception, patient, oh so helpful, a true people’s person. Thank you for such marvelous communication, our dearest compliments!!!
Company replied
Company details
Written by the company
1BOX Self Storage biedt opslagmogelijkheden voor zowel particulieren als bedrijven. Of je nu een paar dozen kwijt wilt of je hele inboedel, bij ons zit je goed. Je spullen staan veilig, schoon en zijn iedere dag makkelijk bereikbaar. Je kiest zelf hoeveel ruimte je nodig hebt – groot of klein.
Contact info
Vliegend Hertlaan 21, 3526KT, Utrecht, Netherlands
- 0850161611
- info@1box.nl
- 1box.nl
Sla jouw spullen veilig op bij 1BOX
4.4
Excellent
462 reviews
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I’m so disappointed.
I’m so disappointed.
The second time I used the storage, the elevator was stuck and I couldn’t call it, so I had to take the stairs to get out. These lead directly to an emergency door, which I accidentally opened, triggering the alarm. I was then charged an outrageous 185 euros.
There are no warning signs on the door, and the layout is quite misleading, making it easy to make this mistake.
Overall, the storage itself is okay, but this experience was very frustrating.
9 April 2026
Unprompted review
Reply from 1BOX Self Storage
Thank you for sharing your experience. I’m really sorry to hear that this happened, I understand how frustrating and disappointing this must have been.
I have spoken with the store manager about your situation, and he explained how the emergency exit and alarm system work. Unfortunately, we are not able to make an exception regarding the charge in this case.
That said, I truly regret that this situation occurred and appreciate you bringing it to our attention.
Reply from 1BOX Self Storage
Thank you for your kind words!
Reply from 1BOX Self Storage
Thank you for your review!
Reply from 1BOX Self Storage
Thank you for your review!
It is ok
It is ok,
in my opinion, in comparison to other storage...
Mr. Gunay tried his best, and I'm so thankful. Very nice person.
The digital storage room lock makes it easier and better to use.
On the other hand,
Need in advance a better explanation of the process for a new customer.
I called, they said we are in the office until 17:00, I arrived, nobody was there!!
The parking space is not enough!
The elevator is not of good quality!
23 December 2025
Reply from 1BOX Self Storage
Hi Niek, we're sorry to hear that your first experience with 1BOX wasn't entirely smooth. We hope you're happy with your storage box!
Reply from 1BOX Self Storage
Bedankt voor je review!
Reply from 1BOX Self Storage
Bedankt voor je review!
great client services team both pre-and…
great client services team both pre-and post- booking. clean, spacious and practical unit access.
30 April 2025
Reply from 1BOX Self Storage
Great to hear, thank you for your review!
Professional
From start the help requiered was over phone , English speaking in my case , very helpful very polite , friendly interaction , easy fast and profesional .
14 October 2025
Reply from 1BOX Self Storage
Thank you for your kind words!
Fast, correct, professional
Fast, flexible booking. Easy-to-use app. Clean, professional storage with good accessibility.
26 August 2025
Reply from 1BOX Self Storage
Thank you for your review!
The best Lady!! and everything!!
The best fast reply, extremely sweet and kind Lady at the reception, patient, oh so helpful, a true people’s person. Thank you for such marvelous communication, our dearest compliments!!!
16 September 2025
Reply from 1BOX Self Storage
Thank you for your review! :-)
Great service
Great service. Patient and kind. Very helpful answering questions. Also a good, fresh and clean facility. Gives you a good feeling when leaving belongings here.
5 September 2025
Reply from 1BOX Self Storage
Thank you for your review! We're always happy to help you!
Amazing customer service!!
Amazing customer service!!! Paul was super friendly and clear about everything. 5 stars, no doubt.
9 September 2025
Reply from 1BOX Self Storage
Nice to hear! Thank you for your review!
Don't do business with this company
I strongly advise not to do business with this company. They almost doubled my monthly fee after being a customer for years now. They have no love or connection with long term clients. it is just a money grab company who would raise your costs and force you to pay up without any customer appreciation. I was a happy customer with the previous owners. But now that 1box took over it has been a disaster!!
1 September 2025
Unprompted review
Reply from 1BOX Self Storage
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. At 1BOX we always aim to provide clear communication and fair service to our customers, also when it comes to pricing. If you have any questions, please reach out to our customer service.
I had a great experience renting this…
I had a great experience renting this storage unit. The place was clean, secure, and easy to access. Communication was smooth and professional, and everything went exactly as promised. I felt confident leaving my belongings here and would definitely rent again in the future. Highly recommended!
5 September 2025
Reply from 1BOX Self Storage
Thank you for your review!
Reply from 1BOX Self Storage
Bedankt voor je review!
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