I had left a chat message the night before but for some reason this wasn’t responded to, I was looking for additional supplies while out of town. HOWEVER, when I called the next day, the response wa... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great customer service and that includes their automated systems as well as person to person care. If something isn’t right, I receive a call from a service rep and my supplies remain on schedule. If... See more
Company replied
Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters li... See more
Company replied
Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff n... See more
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Company details
About 180 Medical
Written by the company
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.
For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.
We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.
Why choose 180 Medical?
- Nationally trusted catheter & ostomy company with award-winning service
- Free samples
- Free discreet shipping nationwide
- Compassionate peer support and a team of Patient Advocates
- Secure online portal and app for easy reordering, tracking shipments, and more
- Help navigating insurance
Built on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Contact info
8516 NW Expressway, 73162, Oklahoma City, United States
- 877-688-2729
- info@180medical.com
- 180medical.com
4.9
Excellent
14K reviews
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Your employees were very helpful and…
Your employees were very helpful and professional.
10 March 2026
Reply from 180 Medical
Terry, Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
Catheters are a necessity and the…
Catheters are a necessity and the customer support team is always kind and happy to assist in any special situation. Deliveries arrive as promised.
11 July 2026
Reply from 180 Medical
Theresa, We’re so thankful for your review! It’s wonderful to know you’re pleased with our service. Don’t hesitate to reach out with any questions or needs.
Reply from 180 Medical
Kathleen, We can’t thank you enough for your kind words. We’re so happy that you had a great experience with us, and we’re here for you whenever you need us!
Reply from 180 Medical
Pedro, Thank you so much for taking the time to share your experience with us. We’re so happy to hear you’re pleased with our service and are here to help whenever you need it!
ouitstanding service for years now
They act kindly and concerned whenever I call and that means a lot My condition is difficult as many know I think my needs are taken seriously and that is important for my piece of mind
11 July 2026
Reply from 180 Medical
Trent, We’re thrilled to hear you’re happy with our service! Your feedback means a lot to us. Feel free to reach out anytime you need assistance!
I did not receive what I ordered.
24 April 2026
Reply from 180 Medical
Daniel, thank you for bringing this to our attention. Please be on the look out for one of our Account Managers to give you a call regarding your feedback.
Excellent service
Excellent service. Always receive mr catheters on time with no hassle. Automated system works great. No complaints, just compliments.
9 October 2025
Reply from 180 Medical
We’re thrilled to hear you’re happy with our service! Your feedback means a lot to us. Feel free to reach out anytime you need assistance, Pat!
When I had an issue
When I had an issue, all I had to do was call and the rep always was there ready to help! The staff always made sure I had plenty of supplies on hand! I recommend 180medical to everyone who are in need of medical supplies!
9 October 2025
Reply from 180 Medical
Ronald, Your positive feedback truly makes our day! We’re so grateful for your support and are here whenever you need assistance.
Reply from 180 Medical
Elizabeth, Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
I really love 180!
I really love 180!! I have been their loyal (female catheter) customer for more than 5 years. If I forget to refill, they contact me. If there is a “better” variety for me, they call and discuss the better advantages. Adjusting to the use of catheters in my life (I am 78) has been eased 100% by 180. They are the best!
10 October 2025
Reply from 180 Medical
Ann, It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
The team that provides the service absolutely cares
What made my service great was the team and their support and knowledge as well as the quality of the Catheters that I use are excellent!
My deliveries are always timely as expected.
10 October 2025
Reply from 180 Medical
Jack, Your review made us smile—thank you for your kind words! We’re committed to providing the best service possible, and we’re here for you whenever you need us.
They call you every Month asking if you…
They call you every Month asking if you need to order
7 October 2025
Reply from 180 Medical
John, Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
I found 180 medical about 8 years ago…
I found 180 medical about 8 years ago and they have always serviced my orders promptly and if there is something else I need they will discuss it with me to meet my needs. All of the staff I have talked with are knowledgeable and friendly.
15 July 2026
Reply from 180 Medical
Greg, We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
prompt and expeditous
11 March 2026
Reply from 180 Medical
It means a lot to us that you took the time to share your experience. We’re so happy you’re satisfied with our service, and we’re here for you anytime you need us!
As usual
As usual, 180 medical has been superb. Great product and great service. Also email notifications kept me in the loop. Thanks.
9 October 2025
Reply from 180 Medical
Thanks so much for sharing your thoughts! We truly appreciate your feedback and are happy to have you as a customer. If there’s anything we can do to assist further, don’t hesitate to reach out!
TRUST ME....IF I HAD ANY…
TRUST ME....IF I HAD ANY PROBLEM...WAITING FOR A PAT ON YOUR INSECURE BACK SURVEY IS NOT FOR ME. I HAVE PHONE #S AND I'M NOT AFRAID TO USE THEM.
SURVEYS ARE A WASTE OF MY TIME.
7 October 2025
Reply from 180 Medical
Thank you for your candid feedback. We understand that surveys are not your preferred way to communicate, and we’re sorry this request caused frustration. We have removed you from future survey invitations. Please continue to contact us directly by phone whenever you need assistance and our team will be happy to help.
Reply from 180 Medical
Thank you so much for your kind review! We’re thrilled to hear you’re happy with our service. If there’s anything more, we can do for you, don’t hesitate to let us know. We’re always here to help!
Professional
Professional, courteous help. Answered questions I had and helped with any issue.
19 June 2026
Reply from 180 Medical
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
Super Great company
Great company, great service for my supplies& always on time. Takes care of my prescription every year! I always refer them to others looking for a company they can trust!
9 October 2025
Reply from 180 Medical
Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
Consistent personal attention and…
Consistent personal attention and pleasant interactions with staff.
9 October 2025
Reply from 180 Medical
Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!
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